Current answer
Smartly experienced a minor incident: Tiktok Catalog feed uploads failing with error. ServiceAlert observed recovery on Oct 12, 2026.
Looking for an update now? Check the current status, or follow Smartly for future changes.
Incident Lifecycle
Affected Components
Catalogs
Incident Timeline
Investigating
The issue is confirmed to be on TikTok's end and we continue to work with them to address the underlying cause.
Oct 5, 2026 at 3:30 PM UTC
Investigating
A subset of TikTok feed uploads are still intermittently failing with the error: “No products were added because your data feed file couldn't be accessed.” We’re continuing to work with TikTok to mitigate the issue and will share another update once it’s fully resolved.
Oct 5, 2026 at 3:14 PM UTC
Investigating
We're currently investigating reports of an issue with TikTok Catalog feed processing with the error: “No products were added because your data feed file couldn't be accessed.”. We are investigating the issue will post another update as soon as we learn more.
Oct 2, 2026 at 3:08 PM UTC
Was your business affected by this Smartly outage?
Follow Smartly and route available status alerts to email or a team channel.