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85.7%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 14Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Some merchants encountering error messages when trying to login to their admins
Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.
investigating
We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.
investigating
We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Other payment methods remain available at checkout. We will provide another update when more information is available.
investigating
We are investigating and will keep you updated.
investigating
The Shop App is currently unavailable and shop.app web page is also down. At checkout Shop Pay and Shop Pay Installments are unavailable. Login with Shop is disabled, and checkout flows that depend on Shop Pay are failing.
Some customers experiencing issues with the Shop App
This issue has been resolved and is being monitored.
investigating
Errors are trending downwards, however we are continuing to investigate.
investigating
We are investigating and will keep you updated.
investigating
Some merchants and buyers may encounter error messages when navigating Shopify admins and storefronts. We are investigating and will provide an update shortly.
Klarna payment gateway is experiencing degraded performance
We continue to work on resolving the issue with the third-party provider.
identified
We have identified the problem with Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.
investigating
We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.
investigating
We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.
August 2026
Chat support on Shopify Help Center is temporarily unavailable
The issues with the Shopify Help Center have been resolved, and are being monitored.
investigating
Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Some customers experiencing issues loading the Shop app
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem impacting Shop app and we're working on a solution.
investigating
Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.
March 2026
Customers may encounter error messages when attempting to checkout
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
investigating
Some customers may be experiencing errors when attempting to checkout on Shopify Payments Portugal.
Help Center and Live Chat are unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating and will keep you updated.
investigating
Our Help Center and live chat support may be intermittently unavailable due to a technical issue. Sidekick may also be experiencing issues when fetching Help Center documents. We’re investigating and will keep you updated.
For the time being, please contact our 24/7 support team using another method.
Some merchants and customers experiencing issues accessing the storefront
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
investigating
We are investigating and will keep you updated.
investigating
Storefronts may be currently be displaying 500 errors. We are investigating and will keep you updated.
Some merchants encountering error messages while attempting to access the POS channel
majorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified the problem impacting some merchants ability to access the POS channel within the admin and we're working on a solution.
investigating
We are investigating and will keep you updated.
investigating
Merchants may experience issues when trying to access the Shopify Point of Sale channel within the admin. The error will appear as Unexpected Application Error! Unknown error. We are currently investigating.
Combined Listing Products Showing Sold Out on Storefront
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the issue affecting incorrect "out of stock" messages for combined listing products on storefront and continue to monitor to ensure full resolution.
identified
We are in the process of rolling out a stable fix to address the issue causing incorrect "out of stock" error messages on Storefronts.
identified
We've identified the problem causing incorrect "out of stock" messages on Storefronts for combined product listings and are actively working on a solution.
investigating
We are investigating and will keep you updated.
investigating
Storefronts may currently be intermittently displaying error messages, or out of stock errors for combined listing products. Standard product listings are not currently impacted.
Some merchants and customers experiencing issues accessing the storefront
minorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified the problem impacting storefront search and we're working on a solution.
investigating
Storefronts may be currently showing search results cannot load, some Shops have delayed or failed search operations.
Multiple Shopify tools and systems are down
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified, and we are working on implementing a fix.
investigating
We have identified the issue and seeing recovery but will continue to stay on top of this until fully recovered.
investigating
We are continuing to investigate this issue.
investigating
We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working as expected. We are working on a resolution.
