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85.7%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 14Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Some merchants encountering error messages when trying to login to their admins
Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.
investigating
We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.
investigating
We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Other payment methods remain available at checkout. We will provide another update when more information is available.
investigating
We are investigating and will keep you updated.
investigating
The Shop App is currently unavailable and shop.app web page is also down. At checkout Shop Pay and Shop Pay Installments are unavailable. Login with Shop is disabled, and checkout flows that depend on Shop Pay are failing.
Some customers experiencing issues with the Shop App
This issue has been resolved and is being monitored.
investigating
Errors are trending downwards, however we are continuing to investigate.
investigating
We are investigating and will keep you updated.
investigating
Some merchants and buyers may encounter error messages when navigating Shopify admins and storefronts. We are investigating and will provide an update shortly.
Klarna payment gateway is experiencing degraded performance
We continue to work on resolving the issue with the third-party provider.
identified
We have identified the problem with Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.
investigating
We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.
investigating
We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.
August 2026
Chat support on Shopify Help Center is temporarily unavailable
The issues with the Shopify Help Center have been resolved, and are being monitored.
investigating
Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Some merchants and customers experiencing issues in the Shopify Admin
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This Shopify Admin issue has been resolved and is being monitored.
identified
We've have begun implementing a fix for the Shopify Admin issue
identified
We've identified the problem affecting the Shopify Admin and we're working on a solution.
investigating
Shopify Admin may not save recent updates involving theme or products. We are working on this and will keep you updated.
Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored. Shop Pay Installments has been re-enabled for Canada, United States, and Great Britain.
investigating
We are investigating and will keep you updated.
investigating
Merchants and their customers may experience issues when trying to access Shop Pay Installments.
We will be disabling Shop Pay Installments for Canada, United States, and Great Britain until the issue is resolved.
Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.
monitoring
We continue to monitor the issue closely and will share updates as they become available.
monitoring
We are continuing to monitor the issue, and will share more information as soon as possible.
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
investigating
We are investigating and will keep you updated.
investigating
Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.
May 2026
Shopify Flow workflows may not be executing properly due to a Google Cloud Platform issue.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating and will keep you updated.
investigating
An issue stemming from Google Cloud Platform has resulted in Shopfiy Flow workflows not triggering properly for some stores.
Some merchants encountering error messages within their admins
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 500 error when accessing product related areas within your admin.
April 2026
Merchants may experience issues when trying to access the Shopify admin
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem admin and we're implimenting a solution.
investigating
We are investigating and will keep you updated.
investigating
Merchants may experience issues when trying to access the Shopify admin. This is also affecting the Dev Dashboard. We are investigating into the issue and will keep you updated.
Some merchants may experience delays or failures related to Shopify Flow and Webhooks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
investigating
We are still working on improvements in delay time and to resolve the issue.
investigating
We are seeing improvements in delay times, and are continuing to monitor that.
investigating
We are still working to resolve the issue.
investigating
We are working to resolve the issue, and will continue to keep you updated.
investigating
We are still investigating and will continue to keep you updated.
investigating
We are investigating the issues related to Shopify Flow and webhooks, and will keep you updated.
Analytics and reports may not show updated information.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
identified
We are still working to resolve the issue with analytics and reports. We will provide an update in 4 hours, or sooner if more information becomes available.
identified
We've identified the problem impacting analytics and reports. A resolution is in progress.
identified
We've identified the problem impacting analytics and reports. A resolution is in progress.
identified
We've identified the problem impacting analytics and reports. We're implementing a solution to resolve the issue as soon as possible.
identified
We've identified the problem impacting analytics and reports. We're implementing a solution to resolve the issue as soon as possible.
investigating
We are continuing to investigate and will keep you updated.
investigating
Reports and analytics may be delayed in reporting accurate figures for some stores; however, no data has been lost. We are actively working on a resolution.
Order details pages may not show fulfilled line item cards in Admin and POS
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
identified
We have identified the problem impacting Order details showing fufillment items and are working on a solution.
identified
We have identified the problem impacting Order details showing fufillment items and are working on a solution.
investigating
Some merchants may be experiencing issues seeing fulfilled items or line-items cards in their Admin, POS and as well as other apps that rely on Order details information. Please note, the underlying fulfillments are unimpacted, and line items are still being fulfilled. Customers are able to make orders as normal.
Merchants may experience errors when using Shopify POS embedded apps
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are working to resolve the identified POS embedded app issue and will provide an update in 4 hours, or sooner if more information becomes available.
identified
We've identified the problem impacting POS embedded apps and we're working on a solution.
identified
We've identified the problem impacting POS embedded apps and we're working on a solution.
identified
We've identified the problem impacting POS embedded apps and we're working on a solution.
identified
We've identified the problem impacting POS embedded apps and we're working on a solution.
investigating
We are investigating and will keep you updated.
investigating
We are investigating and will keep you updated.
investigating
Some Shopify POS embedded apps may not load as expected. Users may see blank pages when trying to load Shopify POS embedded apps. This issue is not expected to impact checkouts.
