Current answer
Shopify experienced a minor incident: Shopify Admins are experiencing degraded performance. ServiceAlert observed recovery on Sep 15, 2026.
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Incident Lifecycle
Affected Components
Admin
Support
Point of Sale
Incident Timeline
Monitoring
We have identified a fix and have begun to see recovery of Shopify logins. We continue to monitor the situation before confirming resolution.
Sep 15, 2026 at 12:54 PM UTC
Identified
We are continuing to investigate the root cause of degraded logins to Admin, POS and other areas, including Shopify Support.
Sep 15, 2026 at 12:00 PM UTC
Identified
We've identified the problem Admin and POS logins, and we're working on a solution.
Sep 15, 2026 at 11:00 AM UTC
Investigating
We have noted some recovery upon canceling and restarting the login flow. We continue to investigate and will keep you updated.
Sep 15, 2026 at 10:07 AM UTC
Investigating
Shopify Admins may be inaccessible to some merchants. We are currently investigating and will update you as soon as possible.
Sep 15, 2026 at 9:49 AM UTC
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