Shopify Outage History
Daily status observations, past incidents, and reported issue history for Shopify.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 78.3% | 23 | 5 |
| July 2026 | 83.9% | 31 | 5 |
| June 2026 | 83.3% | 30 | 5 |
| May 2026 | 100% | 7 | 0 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 25
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Live support unavailable for merchants
Started:
Support
monitoring
Twilio is deploying a fix and we're starting to see live support connections recover. Some merchants may still be unable to connect with a specialist by phone or chat. We'll continue monitoring and provide another update when the issue is fully resolved.
identified
We've identified the root cause as an outage at Twilio, a service Shopify uses to connect live support calls and chats. Merchants may experience long wait times or be unable to connect with a specialist. Updates are available at status.twilio.com. We'll provide another update when we have more information to share.
investigating
We’re investigating an issue preventing merchants from connecting with Live Support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.
investigating
We’re investigating an issue preventing merchants from connecting with live support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.
Shop Pay Installments has been temporarily disabled for US buyers
Started:
monitoring
Shop Pay Installments has been re-enabled, and we are monitoring that.
investigating
The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.
No installment options are available on Shop Pay checkouts in the US
Started:
identified
We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.
Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality
Started:
monitoring
We continue to see recovery across Storefront and other Search API. We are continuing to monitor in order to ensure full resolution.
monitoring
We have noted recovery in the affected areas including storefront searches. We continue to monitor and will update you once full recovery is confirmed.
investigating
We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.
July 2026
Some customers may experience issues when searching for products across storefronts
Started:
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem and we're working on a solution.
investigating
We are investigating this issue and will keep you updated.
Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.
Started:
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem impacting our third-party payment provider and we're working on a solution.
investigating
We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.
investigating
We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following:
* Multiple payment options enabled, Checkouts will not surface the credit card form.
* Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.
investigating
Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.
Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts
Started:
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
identified
We've identified the problem impacting storefronts and checkouts, and we're working on a solution.
investigating
We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.
investigating
Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.
Some merchants and customers experiencing issues accessing storefronts, admins
Started:
monitoring
We are continuing to monitor to ensure the health of the affected areas.
monitoring
These issues have been resolved and error rates are back down. We are continuing to monitor.
identified
We're continuing to work on addressing the admin and storefront issues, and will keep you updated.
investigating
Storefronts and admins may be showing elevated, intermittent errors currently. Store logins and new store creations are also impacted. We are investigating and working to resolve these issues.
Custom domain certificates are not being issued
Started:
monitoring
This issue has been resolved and we continue to monitor to ensure a return to baseline service.
investigating
Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.
June 2026
Some merchants may experience issues when accessing various areas of the platform
Started:
monitoring
We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue affecting admin, checkout, storefront, and POS.
Some merchants and customers experiencing issues in the Shopify Admin
Started:
monitoring
This Shopify Admin issue has been resolved and is being monitored.
identified
We've have begun implementing a fix for the Shopify Admin issue
identified
We've identified the problem affecting the Shopify Admin and we're working on a solution.
investigating
Shopify Admin may not save recent updates involving theme or products. We are working on this and will keep you updated.
Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments
Started:
monitoring
This issue has been resolved and is being monitored. Shop Pay Installments has been re-enabled for Canada, United States, and Great Britain.
investigating
We are investigating and will keep you updated.
investigating
Merchants and their customers may experience issues when trying to access Shop Pay Installments.
We will be disabling Shop Pay Installments for Canada, United States, and Great Britain until the issue is resolved.
Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.
Started:
monitoring
This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.
monitoring
We continue to monitor the issue closely and will share updates as they become available.
monitoring
We are continuing to monitor the issue, and will share more information as soon as possible.
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
investigating
We are investigating and will keep you updated.
investigating
Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.
May 2026
Shopify Flow workflows may not be executing properly due to a Google Cloud Platform issue.
Started:
monitoring
This issue has been resolved and is being monitored.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating and will keep you updated.
investigating
An issue stemming from Google Cloud Platform has resulted in Shopfiy Flow workflows not triggering properly for some stores.
Some merchants encountering error messages within their admins
Started:
monitoring
This issue has been resolved and is being monitored.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 500 error when accessing product related areas within your admin.
April 2026
Merchants may experience issues when trying to access the Shopify admin
Started:
monitoring
This issue has been resolved and is being monitored.
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem admin and we're implimenting a solution.
investigating
We are investigating and will keep you updated.
investigating
Merchants may experience issues when trying to access the Shopify admin. This is also affecting the Dev Dashboard. We are investigating into the issue and will keep you updated.
Some merchants may experience delays or failures related to Shopify Flow and Webhooks
Started:
monitoring
This issue has been resolved and is being monitored.
investigating
We are still working on improvements in delay time and to resolve the issue.
investigating
We are seeing improvements in delay times, and are continuing to monitor that.
investigating
We are still working to resolve the issue.
investigating
We are working to resolve the issue, and will continue to keep you updated.
investigating
We are still investigating and will continue to keep you updated.
investigating
We are investigating the issues related to Shopify Flow and webhooks, and will keep you updated.
Analytics and reports may not show updated information.
Started:
monitoring
This issue has been resolved and is being monitored.
identified
We are still working to resolve the issue with analytics and reports. We will provide an update in 4 hours, or sooner if more information becomes available.
identified
We've identified the problem impacting analytics and reports. A resolution is in progress.
identified
We've identified the problem impacting analytics and reports. A resolution is in progress.
identified
We've identified the problem impacting analytics and reports. We're implementing a solution to resolve the issue as soon as possible.
identified
We've identified the problem impacting analytics and reports. We're implementing a solution to resolve the issue as soon as possible.
investigating
We are continuing to investigate and will keep you updated.
investigating
Reports and analytics may be delayed in reporting accurate figures for some stores; however, no data has been lost. We are actively working on a resolution.
Order details pages may not show fulfilled line item cards in Admin and POS
Started:
monitoring
This issue has been resolved and is being monitored.
identified
We have identified the problem impacting Order details showing fufillment items and are working on a solution.
identified
We have identified the problem impacting Order details showing fufillment items and are working on a solution.
investigating
Some merchants may be experiencing issues seeing fulfilled items or line-items cards in their Admin, POS and as well as other apps that rely on Order details information. Please note, the underlying fulfillments are unimpacted, and line items are still being fulfilled. Customers are able to make orders as normal.
Merchants may experience errors when using Shopify POS embedded apps
Started:
identified
We are working to resolve the identified POS embedded app issue and will provide an update in 4 hours, or sooner if more information becomes available.
identified
We've identified the problem impacting POS embedded apps and we're working on a solution.
identified
We've identified the problem impacting POS embedded apps and we're working on a solution.
identified
We've identified the problem impacting POS embedded apps and we're working on a solution.
identified
We've identified the problem impacting POS embedded apps and we're working on a solution.
investigating
We are investigating and will keep you updated.
investigating
We are investigating and will keep you updated.
investigating
Some Shopify POS embedded apps may not load as expected. Users may see blank pages when trying to load Shopify POS embedded apps. This issue is not expected to impact checkouts.
Some customers experiencing issues loading the Shop app
Started:
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem impacting Shop app and we're working on a solution.
investigating
Some customers may experience issues with loading the Shop app. This affects the shop.app website and Shop mobile app. Shop Pay is not impacted.
March 2026
Customers may encounter error messages when attempting to checkout
Started:
monitoring
This issue has been resolved and is being monitored.
investigating
Some customers may be experiencing errors when attempting to checkout on Shopify Payments Portugal.
Help Center and Live Chat are unavailable
Started:
investigating
We are investigating and will keep you updated.
investigating
Our Help Center and live chat support may be intermittently unavailable due to a technical issue. Sidekick may also be experiencing issues when fetching Help Center documents. We’re investigating and will keep you updated.
For the time being, please contact our 24/7 support team using another method.
Some merchants and customers experiencing issues accessing the storefront
Started:
monitoring
This issue has been resolved and is being monitored.
investigating
We are investigating and will keep you updated.
investigating
Storefronts may be currently be displaying 500 errors. We are investigating and will keep you updated.
Some merchants encountering error messages while attempting to access the POS channel
Started:
identified
We've identified the problem impacting some merchants ability to access the POS channel within the admin and we're working on a solution.
investigating
We are investigating and will keep you updated.
investigating
Merchants may experience issues when trying to access the Shopify Point of Sale channel within the admin. The error will appear as Unexpected Application Error! Unknown error. We are currently investigating.
Combined Listing Products Showing Sold Out on Storefront
Started:
monitoring
We have mitigated the issue affecting incorrect "out of stock" messages for combined listing products on storefront and continue to monitor to ensure full resolution.
identified
We are in the process of rolling out a stable fix to address the issue causing incorrect "out of stock" error messages on Storefronts.
identified
We've identified the problem causing incorrect "out of stock" messages on Storefronts for combined product listings and are actively working on a solution.
investigating
We are investigating and will keep you updated.
investigating
Storefronts may currently be intermittently displaying error messages, or out of stock errors for combined listing products. Standard product listings are not currently impacted.
Some merchants and customers experiencing issues accessing the storefront
Started:
identified
We've identified the problem impacting storefront search and we're working on a solution.
investigating
Storefronts may be currently showing search results cannot load, some Shops have delayed or failed search operations.
Multiple Shopify tools and systems are down
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified, and we are working on implementing a fix.
investigating
We have identified the issue and seeing recovery but will continue to stay on top of this until fully recovered.
investigating
We are continuing to investigate this issue.
investigating
We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working as expected. We are working on a resolution.