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85.7%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 14Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Some merchants encountering error messages when trying to login to their admins
Service has been restored for Shop App, shop.app web page, Shop Pay, Shop Pay Installments, Login with Shop, and shipping label voids. Shipment tracking updates and tracking notifications remain degraded. We continue working to restore these services.
investigating
We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Merchants are also unable to void shipping labels. Shipment tracking updates are unavailable, and tracking notifications are not being sent to merchants or buyers. We will provide another update when more information is available.
investigating
We are continuing to investigate the disruption affecting Shop App, shop.app web page, Shop Pay, Shop Pay Installments, and Login with Shop. Other payment methods remain available at checkout. We will provide another update when more information is available.
investigating
We are investigating and will keep you updated.
investigating
The Shop App is currently unavailable and shop.app web page is also down. At checkout Shop Pay and Shop Pay Installments are unavailable. Login with Shop is disabled, and checkout flows that depend on Shop Pay are failing.
Some customers experiencing issues with the Shop App
This issue has been resolved and is being monitored.
investigating
Errors are trending downwards, however we are continuing to investigate.
investigating
We are investigating and will keep you updated.
investigating
Some merchants and buyers may encounter error messages when navigating Shopify admins and storefronts. We are investigating and will provide an update shortly.
Klarna payment gateway is experiencing degraded performance
We continue to work on resolving the issue with the third-party provider.
identified
We have identified the problem with Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.
investigating
We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.
investigating
We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.
August 2026
Chat support on Shopify Help Center is temporarily unavailable
The issues with the Shopify Help Center have been resolved, and are being monitored.
investigating
Our live chat support may be unavailable on the Shopify Help Center due to a technical issue. We are investigating and will keep you updated.
Legacy Incident Archive
28 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Live support unavailable for merchants
criticalSource not attested
Last archived state: resolved
View archived record details
Support
monitoring
Twilio is deploying a fix and we're starting to see live support connections recover. Some merchants may still be unable to connect with a specialist by phone or chat. We'll continue monitoring and provide another update when the issue is fully resolved.
identified
We've identified the root cause as an outage at Twilio, a service Shopify uses to connect live support calls and chats. Merchants may experience long wait times or be unable to connect with a specialist. Updates are available at status.twilio.com. We'll provide another update when we have more information to share.
investigating
We’re investigating an issue preventing merchants from connecting with Live Support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.
investigating
We’re investigating an issue preventing merchants from connecting with live support by phone or chat. Merchants may experience long wait times or may not reach a support specialist. This issue is affecting all live support queues. We'll provide an update when more information is available.
Shop Pay Installments has been temporarily disabled for US buyers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Shop Pay Installments has been re-enabled, and we are monitoring that.
investigating
The Shop Pay Installments option is temporarily disabled for United States buyers, due to a connectivity issue with the third-party service that powers it. That option will show as unavailable at checkout. Shop Pay remains available, otherwise.
No installment options are available on Shop Pay checkouts in the US
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing an issue with third-party installments provider Affirm which is causing Shop Pay Installments options to be unavailabe to US storefront users. Please refer to Affirm's public status page for the latest updates.
Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to see recovery across Storefront and other Search API. We are continuing to monitor in order to ensure full resolution.
monitoring
We have noted recovery in the affected areas including storefront searches. We continue to monitor and will update you once full recovery is confirmed.
investigating
We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.
July 2026
Some customers may experience issues when searching for products across storefronts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem and we're working on a solution.
investigating
We are investigating this issue and will keep you updated.
Some Stripe Payment Checkouts may fail with a generic error when a credit card is used as an payment option across multiple shops.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem impacting our third-party payment provider and we're working on a solution.
investigating
We are actively working with our third-party payment provider and we will update you as we resolve the checkout errors.
investigating
We can confirm that merchants with Stripe Payment Gateway enabled may experience one of the following:
* Multiple payment options enabled, Checkouts will not surface the credit card form.
* Merchants with only credit cards enabled, Checkouts will continue to surface and continue to see processing and other errors.
investigating
Some Checkouts with Stripe Paymentmay experience checkout errors with payment failure or other error message.
Some merchants and buyers may encounter error messages with one or more of the following: storefronts, checkouts
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and is being monitored.
identified
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
identified
We've identified the problem impacting storefronts and checkouts, and we're working on a solution.
investigating
We're continuing to work on addressing the storefront and checkout issues, and will keep you updated.
investigating
Merchants and buyers may experience issues when trying to access Shopify storefronts, and attempting to check out. We are investigating and working to resolve these issues.
Some merchants and customers experiencing issues accessing storefronts, admins
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor to ensure the health of the affected areas.
monitoring
These issues have been resolved and error rates are back down. We are continuing to monitor.
identified
We're continuing to work on addressing the admin and storefront issues, and will keep you updated.
investigating
Storefronts and admins may be showing elevated, intermittent errors currently. Store logins and new store creations are also impacted. We are investigating and working to resolve these issues.
Custom domain certificates are not being issued
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This issue has been resolved and we continue to monitor to ensure a return to baseline service.
investigating
Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.
June 2026
Some merchants may experience issues when accessing various areas of the platform
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue affecting admin, checkout, storefront, and POS.
