Current answer
Shopify experienced a major incident: Some customers experiencing issues with the Shop App. ServiceAlert observed recovery on Sep 18, 2026.
Looking for an update now? Check the current status, or follow Shopify for future changes.
Incident Lifecycle
Affected Components
API & Mobile
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 18, 2026 at 1:53 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 18, 2026 at 1:48 PM UTC
Investigating
Some customers may experience issues with the Shop App. Products are not loading. Some shops may not be available.
Sep 18, 2026 at 1:40 PM UTC
Was your business affected by this Shopify outage?
Follow Shopify and route available status alerts to email or a team channel.