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91.7%of 36 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we're currently broadcasting the remaining of the transaction backlog.
Thank you for your patience.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Card Service (Issuing, Digital Wallet Tokenization) problems
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
Etransfer Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Widespread Service Unavailability
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features.
Our team is actively investigating the issue and working to restore service as quickly as possible.
We apologize for the disruption and will provide another update as soon as we have more information.
June 2026
Crypto Transactions delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.
identified
Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.
May 2026
Performance degraded: In-app Card screen
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers can still use their card in their digital wallets.
The Card screen in the Shakepay app is intermittently not fully loading.
investigating
We are currently investigating this issue.
e-Transfer Delayed
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Bill Payments outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.
E-transfer outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.
April 2026
E-transfers cashout delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.
identified
Our service provider is still working on implementing a fix - Thank you for your patience
identified
Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.
identified
The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.
investigating
We are continuing to investigate this issue.
investigating
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
