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82.1%of 78 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
72.4%
29
8
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Interac e-Transfer notifications to Shakepay are starting to recover.
Here's what to do if you sent a transfer since 4:30 PM ET:
If you got an email from Interac saying it was "unable to notify Shakepay": either send a new transfer or open the pending transfer in your bank app and choose resend notification.
monitoring
Workarounds available. Some e-Transfers sent to funding@etransfers.shakepay.com are not reaching us because of an issue with the Interac notification service, and senders may get an email saying "Unable to notify Shakepay about your recent transfer."
While we work with our partners on a fix, you can fund your account in either of these ways:
- Request an e-Transfer from the Shakepay app. Go to Add money and choose an Interac e-Transfer request, then approve it from your bank.
- Send your e-Transfer to funding@etransfers2.shakepay.com instead of the usual address, with the same security question and answer as usual.
Both options are being deposited normally. If you already received the "Unable to notify Shakepay" message, please don't resend that transfer to the original address. We'll post an update once the original address is working again.
identified
We've identified an issue with the Interac notification service that prevents some e-Transfers from reaching Shakepay. Some customers may receive an email from Interac saying "Unable to notify Shakepay about your recent transfer." This issue is outside Shakepay's systems, and we are working with our partners to get it resolved.
If you received this message, we recommend waiting before sending another e-Transfer. e-Transfers that do reach us are being deposited normally. We'll post another update as soon as we know more.
investigating
A subset of our customer is reporting issues sending in e-Transfers to Shakepay - Thank you for your patience while we investigate the situation
The issue has been mitigated and the backlog of transactions is currently being processed.
identified
An issue with a third-party provider is currently causing a delay in crypto deposits and withdrawals.
Thank you for your patience while we address the situation
The issue has been identified and we're observing partial recovery from customers.
Thank you for your patience
investigating
An issue with a third-party provider is currently impacting the in-app card details.
We're working with them to fix this issue - Your card and transactions are not affected.
Thank you for your patience while we address the situation.
Card authorization problems / API performance degraded
Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively investigating and working to restore service as quickly as possible.
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some of our service providers are currently experiencing issues. We’re assessing the impact on our services and will share updates here as we learn more.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
9 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Card Service (Issuing, Digital Wallet Tokenization) problems
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
Etransfer Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Widespread Service Unavailability
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features.
Our team is actively investigating the issue and working to restore service as quickly as possible.
We apologize for the disruption and will provide another update as soon as we have more information.
June 2026
Crypto Transactions delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.
identified
Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.
May 2026
Performance degraded: In-app Card screen
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers can still use their card in their digital wallets.
The Card screen in the Shakepay app is intermittently not fully loading.
investigating
We are currently investigating this issue.
e-Transfer Delayed
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Bill Payments outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.
E-transfer outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.
April 2026
E-transfers cashout delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.
identified
Our service provider is still working on implementing a fix - Thank you for your patience
identified
Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.
identified
The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.
investigating
We are continuing to investigate this issue.
investigating
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
