E-Transfer Deposits Delayed

Interac e-Transfer notifications to Shakepay are starting to recover.

Here's what to do if you sent a transfer since 4:30 PM ET:

If you got an email from Interac saying it was "unable to notify Shakepay": either send a new transfer or open the pending transfer in your bank app and choose resend notification.

Workarounds available. Some e-Transfers sent to funding@etransfers.shakepay.com are not reaching us because of an issue with the Interac notification service, and senders may get an email saying "Unable to notify Shakepay about your recent transfer."

While we work with our partners on a fix, you can fund your account in either of these ways:

- Request an e-Transfer from the Shakepay app. Go to Add money and choose an Interac e-Transfer request, then approve it from your bank.

- Send your e-Transfer to funding@etransfers2.shakepay.com instead of the usual address, with the same security question and answer as usual.

Both options are being deposited normally. If you already received the "Unable to notify Shakepay" message, please don't resend that transfer to the original address. We'll post an update once the original address is working again.

We've identified an issue with the Interac notification service that prevents some e-Transfers from reaching Shakepay. Some customers may receive an email from Interac saying "Unable to notify Shakepay about your recent transfer." This issue is outside Shakepay's systems, and we are working with our partners to get it resolved.

If you received this message, we recommend waiting before sending another e-Transfer. e-Transfers that do reach us are being deposited normally. We'll post another update as soon as we know more.

A subset of our customer is reporting issues sending in e-Transfers to Shakepay - Thank you for your patience while we investigate the situation