Current answer
Shakepay experienced a major incident: API performance degraded. ServiceAlert observed recovery on Nov 10, 2026.
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Incident Lifecycle
Affected Components
Interac e-Transfer funding
Interac e-Transfer cashouts
Website
Bitcoin funding
Bitcoin cashouts
Buy and sell
Mobile apps
Ethereum funding
Ethereum cashouts
Lightning Funding
Lightning Cashouts
Wire transfer cashouts
Wire transfer funding
Bill Payment
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Nov 10, 2026 at 3:22 PM UTC
Identified
We are continuing to work on a fix for this issue.
Nov 10, 2026 at 3:12 PM UTC
Identified
We are continuing to work on a fix for this issue.
Nov 10, 2026 at 2:58 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Nov 10, 2026 at 2:56 PM UTC
Investigating
We are currently investigating this issue.
Nov 10, 2026 at 2:41 PM UTC
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