Daily provider-status observations and published incident history for Salsify.
Component incident
Salsify has an active component incident; no global outage is indicated. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Salsify for future changes.
0%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally, and we are monitoring system performance to ensure stability. If you have not yet republished, please do so to confirm.
identified
We are currently investigating an issue causing failures specifically with JSON Custom Channel exports. All other export types and standard features remain fully operational and unaffected.
Our engineering team is actively working to resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information is available.
We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team.
We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
Salsify has identified an issue affecting the Walmart Marketplace channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining corrected/updated schema templates directly from Walmart, publish requests may result in increased blocking feedback or failed submissions for specific product types. Salsify teams are actively working with Walmart to review the issues found within the latest schema templates.
In the interim, impacted users can leverage a Custom Readiness Report to map their Salsify data to Walmart Marketplace requirements and export product content from Salsify to publish directly within the Walmart Marketplace portal or manage impacted products directly in Walmart Marketplace's portal.
We will provide our next update as soon as communication with Walmart Marketplace progresses.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Intermittent access issues with Salesforce ticketing
We are currently tracking intermittent access issues with Salesforce, our customer support platform. Users may encounter temporary maintenance messages ("We are down for maintenance") or experience errors when submitting and viewing support cases. Salesforce is actively investigating the issue, and we are monitoring their progress closely to provide updates as soon as they become available.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
Salsify has identified an issue affecting the Beyond channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining updated schema templates directly from Beyond, publish requests may result in increased blocking feedback or failed submissions for specific product taxonomies. Salsify teams are actively working to re-establish partner communication channels to acquire the latest specifications.
In the interim, impacted users can leverage a Custom Readiness Report to map their Salsify data to Beyond’s requirements and export product content from Salsify to publish directly within the Beyond vendor portal or manage impacted products directly in Beyond’s portal.
We will provide our next update as soon as communication with Beyond progresses.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
June 2025
Intermittent Crawling Errors Affecting Data Freshness
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Wayfair
Ongoing Improvements:
Home Depot
Lowes
Kroger
Chewy
Kohl's
Resolved:
Amazon US
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Ongoing Improvements:
Home Depot
Lowes
Kroger
Chewy
Kohl's
Monitoring:
Amazon US
Resolved:
Wayfair
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Amazon US
Ongoing Improvements:
Home Depot
Lowes
Kroger
Chewy
Kohl's
Monitoring:
Wayfair
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Home Depot
Wayfair
Ongoing Improvements:
Lowes
Kroger
Chewy
Kohl's
Bed Bath & Beyond
Resolved:
Target
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Target
Ongoing Improvements:
Lowes
Kroger
Chewy
Kohl’s
Bed Bath & Beyond
Resolved:
Home Depot
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Monitoring:
Home Depot
Ongoing Improvements:
Lowes
Kroger
Chewy
Kohl’s
Bed Bath & Beyond
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Ongoing Improvements:
Lowes
Home Depot
Kroger
Chewy
Kohl’s
Bed Bath & Beyond
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Update: Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Lowes
Home Depot
Kroger
Monitoring:
Amazon US
Ongoing Improvements:
Chewy
Kohl’s
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Chewy
Kohl's
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Amazon US
Chewy
Kohl's
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Amazon US
Kroger
Ongoing Improvements:
Bed Bath & Beyond
Resolved:
Lowe's
Kohl's
Houzz
Chewy
Sam's Club
Wayfair
CVS
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connection listed below. We are actively working with our data provider to resolve the data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
Sam's Club
Wayfair
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
Sam's Club
Wayfair
Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Sam's Club
Monitoring:
Kroger
Resolved:
Lowe's
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Kroger
Lowe's
Sam's Club
Resolved:
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Kroger
Lowe's
Kohl's
Monitoring additional Improvements:
Sam's Club
Resolved:
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Investigation:
Lowe's
Kohl's
Monitoring additional Improvements:
Kroger
Sam's Club
Resolved:
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Investigation:
CVS
Lowe's
Kohl's
Monitoring additional Improvements:
Kroger
Sam's Club
Resolved:
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
monitoring
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's: (Monitoring new improvements)
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.
Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
identified
Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Amazon Publications Returning Submission Errors for the 'Is Refurbished' attribute
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our engineering team has identified the issue causing the 'Is Refurbished' attribute from appearing in the Amazon Vendor Central and Seller Central channels. This attribute is now appearing in the Amazon Vendor Central US channels. The team is working to update the affected channels to unveil this attribute and we will provide updates as soon as more information becomes available.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.co...
investigating
We are currently investigating an issue where publications to Amazon Vendor Central and Seller Central are failing across multiple marketplaces and product types. Affected users are receiving a submission error stating that the 'Is Refurbished' attribute is required but missing, despite the attribute not being available within the channels.
Our engineering team is actively researching the root cause to determine a resolution, and we will provide updates as soon as more information becomes a...
HEB Direct Connection Image Asset Errors
majorSource not attested
Last archived state: resolved
View archived record details
identified
We ask that any brands with the HEB Direct Connection channel activated in their Salsify web-app not execute any publishes via that channel at this time.
In partnership with HEB we have determined a solution and are working to verify and deliver it as soon as possible. Please contact Salsify Support if you have any further questions.
identified
We ask that any brands with the HEB Direct Connection channel activated in their Salsify web-app not execute any publishes via that channel at this time. Our engineering teams continue to work on resolving an issue that was recently identified within this connection. In partnership with HEB we've determined a solution and are working to deliver it as soon as possible. Please contact Salsify Support if you have any further questions.
identified
We ask that any brands with the HEB Direct Connection channel activated in their Saslify web-app, not execute any publishes via that channel, at this time. Our engineering teams are working on resolving an issue that was recently identified within this connection. In partnership with HEB, we've determined a solution and are working to deliver it, as soon as possible. Please contact Salsify Support if you have any further questions.
May 2026
Walmart - It looks like there was a glitch feedback
majorSource not attested
Last archived state: resolved
View archived record details
identified
The following feedback is being returned in the Walmart Omnispec channels:
'Product Submission Failed. FGW: It looks like there was a glitch. Please try again. If the problem persists, contact Walmart Partner Support. (ERR_INT_SYS_01010010)'
We have escalated this issue to Walmart. Walmart has reviewed this issue and has let us know that the root cause of this feedback is due to products that are falling under review and being republished again before the products move out of the review st...
April 2026
Home Depot - Customers receiving 403 error response after channel publish
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our Home Depot partners have implemented a fix for the issue that was causing 403 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution.
Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a ...
investigating
We are investigating reports of the following feedback being returned in the Home Depot direct connection:
'Unable to prepare target system for upload. Unexpected answer received: 403'
We have escalated this issue to Home Depot. The feedback has been reported starting yesterday April 20th.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Renaming Smart Lists causing filter removal
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the cause of the issue, and have temporarily disabled the new List Experience so as to ensure no further filter removals across organizations.
We are monitoring for continued success.
If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
investigating
We are investigating reports of Product and Asset Lists losing their filters when renaming the List.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Digital Asset Feed generating blank export
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs.
If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
investigating
We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Walmart 1P Connector Publication Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Walmart has reported progress in resolving the internal errors that have been broadly impacting supplier API submissions.
As of 6:40 PM WET (1:40 PM EDT), our engineering team has observed the first successful publications through the Walmart 1P (Vendor) and Enhanced Content (OAuth) connectors. While this indicates that the service is recovering, we are continuing to monitor the success rate to ensure stability across all accounts.
Action Required for Failed Submissions: Please note that an...
investigating
We are currently investigating an issue causing publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API.
This issue also impacts Enhanced Content publishes for customers utilizing OAuth authentication with Walmart’s API Gateway.Walmart 3P (Marketplace) services using legacy authentication appear to be unaffected at this time.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions...
investigating
We have identified an issue causing all publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API. This appears to be related to an outage on Walmart's side.
Walmart 3P (Marketplace) services appear to be unaffected at this time.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected.
We are monitoring for continued success, and final confirmation from our provider.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
investigating
We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications.
Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
March 2026
Facebook/Instagram failed publications
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Our engineers are continuing to work through an issue which is causing publications to fail for the Facebook/Instagram channel.We continue working with Meta to restore service functionality.
As new workaround has been implemented to allow affected customers to create a CSV file through the channel and do a manual upload of all published data to the Facebook catalogs through https://business.facebook.com/commerce.
The below steps will need to be followed to enable the manual CSV creation i...
investigating
Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
