Intermittent Crawling Errors Affecting Data Freshness
Incident Lifecycle
Incident Timeline
Identified
Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Ongoing Improvements:
Lowes
Home Depot
Kroger
Chewy
Kohl’s
Bed Bath & Beyond
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Ongoing Improvements:
Lowes
Home Depot
Kroger
Chewy
Kohl’s
Bed Bath & Beyond
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 24, 2026 at 6:06 PM UTC
Identified
Update: Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Lowes
Home Depot
Kroger
Monitoring:
Amazon US
Ongoing Improvements:
Chewy
Kohl’s
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect...
Lowes
Home Depot
Kroger
Monitoring:
Amazon US
Ongoing Improvements:
Chewy
Kohl’s
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect...
Apr 10, 2026 at 2:41 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Chewy
Kohl's
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Chewy
Kohl's
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 9, 2026 at 2:21 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Amazon US
Chewy
Kohl's
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Amazon US
Chewy
Kohl's
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 5, 2026 at 8:24 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Amazon US
Kroger
Ongoing Improvements:
Bed Bath & Beyond
Resolved:
Lowe's
Kohl's
Houzz
Chewy
Sam's Club
Wayfair
CVS
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Amazon US
Kroger
Ongoing Improvements:
Bed Bath & Beyond
Resolved:
Lowe's
Kohl's
Houzz
Chewy
Sam's Club
Wayfair
CVS
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 2, 2026 at 5:16 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connection listed below. We are actively working with our data provider to resolve the data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jan 23, 2026 at 2:48 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
Sam's Club
Wayfair
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Ongoing Improvements:
Bed Bath & Beyond
Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
Sam's Club
Wayfair
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sep 12, 2025 at 5:54 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
Sam's Club
Wayfair
Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Ongoing Improvements:
Bed Bath & Beyond
Sam's Club
Wayfair
Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 26, 2025 at 8:09 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Sam's Club
Monitoring:
Kroger
Resolved:
Lowe's
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Ongoing Improvements:
Sam's Club
Monitoring:
Kroger
Resolved:
Lowe's
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 21, 2025 at 4:02 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Kroger
Lowe's
Sam's Club
Resolved:
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Ongoing Improvements:
Kroger
Lowe's
Sam's Club
Resolved:
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 13, 2025 at 9:01 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Kroger
Lowe's
Kohl's
Monitoring additional Improvements:
Sam's Club
Resolved:
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Ongoing Improvements:
Kroger
Lowe's
Kohl's
Monitoring additional Improvements:
Sam's Club
Resolved:
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 7, 2025 at 8:17 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Investigation:
Lowe's
Kohl's
Monitoring additional Improvements:
Kroger
Sam's Club
Resolved:
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Ongoing Investigation:
Lowe's
Kohl's
Monitoring additional Improvements:
Kroger
Sam's Club
Resolved:
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 29, 2025 at 8:00 PM UTC
Identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Investigation:
CVS
Lowe's
Kohl's
Monitoring additional Improvements:
Kroger
Sam's Club
Resolved:
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Ongoing Investigation:
CVS
Lowe's
Kohl's
Monitoring additional Improvements:
Kroger
Sam's Club
Resolved:
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 22, 2025 at 8:03 PM UTC
Monitoring
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's: (Monitoring new improvements)
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)
If you have any questions, please use the "My Cases" option ...
Sam's Club: (Monitoring new improvements)
Lowe's: (Monitoring new improvements)
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)
If you have any questions, please use the "My Cases" option ...
Jul 18, 2025 at 4:34 PM UTC
Identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (http...
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (http...
Jul 16, 2025 at 5:29 PM UTC
Identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/...
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/...
Jul 10, 2025 at 8:00 PM UTC
Identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 7, 2025 at 5:55 PM UTC
Identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 3, 2025 at 3:42 PM UTC
Identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 1, 2025 at 8:23 PM UTC
Identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/Product...
Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/Product...
Jun 25, 2025 at 4:16 PM UTC
Identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 23, 2025 at 5:42 PM UTC
Identified
Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 20, 2025 at 6:29 PM UTC
Identified
Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.
Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 17, 2025 at 7:40 PM UTC
Identified
Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 9, 2025 at 3:27 PM UTC
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