Current answer
Salsify experienced a minor incident: Walmart Rich Media videos not appearing. The provider currently marks this incident Investigating.
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Incident Lifecycle
Affected Components
Walmart
Incident Timeline
Investigating
We are currently tracking reports about Walmart Rich Media videos not appearing in Walmart's portal or appearing on Walmart's site after a complete, successful publish with no feedback. We have escalated this issue to our Walmart contacts and the issue is currently being reviewed by Walmart's engineering team.
We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
We would recommend opening up a Walmart Support case as well to raise awareness while we await for Walmart's assistance on this topic.
Please reach out to customer support via email at support@salsify.com for any questions regarding this subject.
Sep 22, 2026 at 11:07 AM UTC
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