Current answer
Salsify experienced a major incident: JSON Custom Channel Export failures. ServiceAlert observed recovery on Sep 24, 2026.
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Incident Lifecycle
Affected Components
Salsify Application
Incident Timeline
Monitoring
The issue causing failures for JSON Custom Channel exports has been identified and resolved. All export services are now operating normally, and we are monitoring system performance to ensure stability. If you have not yet republished, please do so to confirm.
Sep 24, 2026 at 9:43 PM UTC
Identified
We are currently investigating an issue causing failures specifically with JSON Custom Channel exports. All other export types and standard features remain fully operational and unaffected.
Our engineering team is actively working to resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information is available.
Our engineering team is actively working to resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information is available.
Sep 24, 2026 at 9:14 PM UTC
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