Salsify Outage History
Uptime record, past incidents, and downtime history for Salsify.
Checking current status...
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| March 2026 | 0% | 1 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 1 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
March 2026
Facebook/Instagram failed publications
Started: Mar 5, 4:15 PM
investigating
Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 5, 4:15 PM
June 2025
Intermittent Crawling Errors Affecting Data Freshness
Started: Jun 9, 3:27 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Amazon US
Chewy
Kohl's
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 5, 8:24 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Amazon US
Kroger
Ongoing Improvements:
Bed Bath & Beyond
Resolved:
Lowe's
Kohl's
Houzz
Chewy
Sam's Club
Wayfair
CVS
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 2, 5:16 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connection listed below. We are actively working with our data provider to resolve the data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jan 23, 2:48 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
Sam's Club
Wayfair
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sep 12, 5:54 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
Sam's Club
Wayfair
Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 26, 8:09 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Sam's Club
Monitoring:
Kroger
Resolved:
Lowe's
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 21, 4:02 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Kroger
Lowe's
Sam's Club
Resolved:
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 13, 9:01 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Kroger
Lowe's
Kohl's
Monitoring additional Improvements:
Sam's Club
Resolved:
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 7, 8:17 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Investigation:
Lowe's
Kohl's
Monitoring additional Improvements:
Kroger
Sam's Club
Resolved:
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 29, 8:00 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Investigation:
CVS
Lowe's
Kohl's
Monitoring additional Improvements:
Kroger
Sam's Club
Resolved:
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 22, 8:03 PM
monitoring
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's: (Monitoring new improvements)
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)
If you have any questions, please use the "My Cases" option ...
Jul 18, 4:34 PM
identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (http...
Jul 16, 5:29 PM
identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/...
Jul 10, 8:00 PM
identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 7, 5:55 PM
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 3, 3:42 PM
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 1, 8:23 PM
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/Product...
Jun 25, 4:16 PM
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 23, 5:42 PM
identified
Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 20, 6:29 PM
identified
Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.
Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 17, 7:40 PM
identified
Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 9, 3:27 PM