Salsify Outage History
Uptime record, past incidents, and downtime history for Salsify.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 0% | 27 | 27 |
| May 2026 | 0% | 31 | 31 |
| April 2026 | 0% | 30 | 30 |
| March 2026 | 0% | 3 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
Accessing API Token via SSO returns 403 error
Started: Jun 25, 7:32 PM
investigating
We have received reports some SSO Users are receiving a 403 response when attempting to access their API token in the Salsify platform.
We are actively investigating this issue.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Jun 25, 7:32 PM
Shopify GraphQL publishes failing
Started: Jun 24, 11:47 AM
monitoring
We are seeing Shopify publications go through successfully. The Shopify status page appears to have resolved the previous issues as well.
If any previous publishes for Shopify failed, please republish to confirm.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Jun 24, 12:37 PM
investigating
We are currently seeing all publishes for the Shopify GraphQL direct connection failing. This began on 6/24/26 at 11h15 UTC. Shopify is currently reporting issues in their systems which is causing the publishes to fail: https://www.shopifystatus.com/
We will continue to monitor Shopify's status to identify when the issue is resolved.
Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Jun 24, 11:47 AM
Asset downloads populating with shareable URLs instead of asset names
Started: Jun 19, 1:53 PM
investigating
We are currently investigating an issue where downloading an asset from the asset detail page causes the file to save with its shareable URL populated as the filename instead of the actual asset name. Our engineering team is actively working to identify the root cause of this behavior.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Jun 19, 1:53 PM
Wayfair Item Setup - 'The system ran into an issue while checking your data'
Started: Jun 10, 11:12 AM
investigating
The following feedback is being returned in the Wayfair new item setup channels:
'[Error] The system ran into an issue while checking your data. Please finish any other edits to this file, then upload it in Partner Home before downloading a new review file.'
We have escalated this issue to Wayfair and they are currently working to determine the root cause along with resolving the issue. We will update as soon as we receive additional information.
If you have any questions, please use the ...
Jun 10, 11:12 AM
Shopify GQL Integration
Started: Jun 3, 2:42 PM
monitoring
Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time.
If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team.
Jun 3, 3:26 PM
identified
Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time.
If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team.
Jun 3, 2:42 PM
Amazon Publications Returning Submission Errors for the 'Is Refurbished' attribute
Started: Jun 2, 7:58 AM
identified
Our engineering team has identified the issue causing the 'Is Refurbished' attribute from appearing in the Amazon Vendor Central and Seller Central channels. This attribute is now appearing in the Amazon Vendor Central US channels. The team is working to update the affected channels to unveil this attribute and we will provide updates as soon as more information becomes available.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.co...
Jun 2, 12:52 PM
investigating
We are currently investigating an issue where publications to Amazon Vendor Central and Seller Central are failing across multiple marketplaces and product types. Affected users are receiving a submission error stating that the 'Is Refurbished' attribute is required but missing, despite the attribute not being available within the channels.
Our engineering team is actively researching the root cause to determine a resolution, and we will provide updates as soon as more information becomes a...
Jun 2, 7:58 AM
HEB Direct Connection Image Asset Errors
Started: Jun 1, 7:02 PM
identified
We ask that any brands with the HEB Direct Connection channel activated in their Salsify web-app not execute any publishes via that channel at this time.
In partnership with HEB we have determined a solution and are working to verify and deliver it as soon as possible. Please contact Salsify Support if you have any further questions.
Jun 5, 4:27 PM
identified
We ask that any brands with the HEB Direct Connection channel activated in their Salsify web-app not execute any publishes via that channel at this time. Our engineering teams continue to work on resolving an issue that was recently identified within this connection. In partnership with HEB we've determined a solution and are working to deliver it as soon as possible. Please contact Salsify Support if you have any further questions.
Jun 2, 8:03 PM
identified
We ask that any brands with the HEB Direct Connection channel activated in their Saslify web-app, not execute any publishes via that channel, at this time. Our engineering teams are working on resolving an issue that was recently identified within this connection. In partnership with HEB, we've determined a solution and are working to deliver it, as soon as possible. Please contact Salsify Support if you have any further questions.
Jun 1, 7:02 PM
May 2026
Walmart - It looks like there was a glitch feedback
Started: May 22, 12:38 PM
identified
The following feedback is being returned in the Walmart Omnispec channels:
'Product Submission Failed. FGW: It looks like there was a glitch. Please try again. If the problem persists, contact Walmart Partner Support. (ERR_INT_SYS_01010010)'
We have escalated this issue to Walmart. Walmart has reviewed this issue and has let us know that the root cause of this feedback is due to products that are falling under review and being republished again before the products move out of the review st...
May 22, 12:38 PM
April 2026
Home Depot - Customers receiving 403 error response after channel publish
Started: Apr 21, 5:55 PM
monitoring
Our Home Depot partners have implemented a fix for the issue that was causing 403 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution.
Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a ...
Apr 22, 10:17 AM
investigating
We are investigating reports of the following feedback being returned in the Home Depot direct connection:
'Unable to prepare target system for upload. Unexpected answer received: 403'
We have escalated this issue to Home Depot. The feedback has been reported starting yesterday April 20th.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 21, 5:55 PM
Renaming Smart Lists causing filter removal
Started: Apr 16, 10:34 PM
monitoring
We have identified the cause of the issue, and have temporarily disabled the new List Experience so as to ensure no further filter removals across organizations.
We are monitoring for continued success.
If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 17, 12:18 AM
investigating
We are investigating reports of Product and Asset Lists losing their filters when renaming the List.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 16, 10:34 PM
Digital Asset Feed generating blank export
Started: Apr 16, 6:06 PM
monitoring
We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs.
If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 16, 6:42 PM
investigating
We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 16, 6:06 PM
Walmart 1P Connector Publication Failures
Started: Apr 16, 9:22 AM
monitoring
Walmart has reported progress in resolving the internal errors that have been broadly impacting supplier API submissions.
As of 6:40 PM WET (1:40 PM EDT), our engineering team has observed the first successful publications through the Walmart 1P (Vendor) and Enhanced Content (OAuth) connectors. While this indicates that the service is recovering, we are continuing to monitor the success rate to ensure stability across all accounts.
Action Required for Failed Submissions: Please note that an...
Apr 16, 11:23 PM
investigating
We are currently investigating an issue causing publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API.
This issue also impacts Enhanced Content publishes for customers utilizing OAuth authentication with Walmart’s API Gateway.Walmart 3P (Marketplace) services using legacy authentication appear to be unaffected at this time.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions...
Apr 16, 1:55 PM
investigating
We have identified an issue causing all publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API. This appears to be related to an outage on Walmart's side.
Walmart 3P (Marketplace) services appear to be unaffected at this time.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 16, 9:22 AM
Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks
Started: Apr 14, 8:27 PM
monitoring
The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected.
We are monitoring for continued success, and final confirmation from our provider.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 14, 8:58 PM
investigating
We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications.
Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Apr 14, 8:27 PM
March 2026
Facebook/Instagram failed publications
Started: Mar 5, 4:15 PM
identified
Our engineers are continuing to work through an issue which is causing publications to fail for the Facebook/Instagram channel.We continue working with Meta to restore service functionality.
As new workaround has been implemented to allow affected customers to create a CSV file through the channel and do a manual upload of all published data to the Facebook catalogs through https://business.facebook.com/commerce.
The below steps will need to be followed to enable the manual CSV creation i...
Mar 30, 2:25 PM
investigating
Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Mar 5, 4:15 PM
June 2025
Intermittent Crawling Errors Affecting Data Freshness
Started: Jun 9, 3:27 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Home Depot
Wayfair
Ongoing Improvements:
Lowes
Kroger
Chewy
Kohl's
Bed Bath & Beyond
Resolved:
Target
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 23, 5:54 PM
identified
Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Target
Ongoing Improvements:
Lowes
Kroger
Chewy
Kohl’s
Bed Bath & Beyond
Resolved:
Home Depot
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with ou...
May 8, 6:57 PM
identified
Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Monitoring:
Home Depot
Ongoing Improvements:
Lowes
Kroger
Chewy
Kohl’s
Bed Bath & Beyond
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
May 7, 8:33 PM
identified
Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Ongoing Improvements:
Lowes
Home Depot
Kroger
Chewy
Kohl’s
Bed Bath & Beyond
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 24, 6:06 PM
identified
Update: Intermittent crawling errors have been observed for some products, affecting data freshness across all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Lowes
Home Depot
Kroger
Monitoring:
Amazon US
Ongoing Improvements:
Chewy
Kohl’s
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect...
Apr 10, 2:41 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Chewy
Kohl's
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Apr 9, 2:21 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Amazon US
Chewy
Kohl's
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 5, 8:24 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data-crawling issue.
Amazon US
Kroger
Ongoing Improvements:
Bed Bath & Beyond
Resolved:
Lowe's
Kohl's
Houzz
Chewy
Sam's Club
Wayfair
CVS
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Mar 2, 5:16 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connection listed below. We are actively working with our data provider to resolve the data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jan 23, 2:48 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
Sam's Club
Wayfair
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Sep 12, 5:54 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Bed Bath & Beyond
Sam's Club
Wayfair
Resolved:
Kroger
Lowe's
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 26, 8:09 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Sam's Club
Monitoring:
Kroger
Resolved:
Lowe's
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 21, 4:02 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Kroger
Lowe's
Sam's Club
Resolved:
Kohl's
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 13, 9:01 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Improvements:
Kroger
Lowe's
Kohl's
Monitoring additional Improvements:
Sam's Club
Resolved:
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Aug 7, 8:17 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Investigation:
Lowe's
Kohl's
Monitoring additional Improvements:
Kroger
Sam's Club
Resolved:
CVS
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 29, 8:00 PM
identified
Intermittent crawling errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Ongoing Investigation:
CVS
Lowe's
Kohl's
Monitoring additional Improvements:
Kroger
Sam's Club
Resolved:
Houzz
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 22, 8:03 PM
monitoring
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's: (Monitoring new improvements)
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)
If you have any questions, please use the "My Cases" option ...
Jul 18, 4:34 PM
identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's: (Monitoring new improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (http...
Jul 16, 5:29 PM
identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger: (Monitoring new improvements)
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/...
Jul 10, 8:00 PM
identified
Intermittent Crawling Errors have been observed for some products, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Monitoring new improvements)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl's
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 7, 5:55 PM
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
Kohl’s
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 3, 3:42 PM
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Resolved)
Kroger
Houzz: (Resolved)
Chewy: (Resolved)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jul 1, 8:23 PM
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS: (Monitoring implemented improvements)
Kroger
Houzz: (Monitoring implemented improvements)
Chewy: (Monitoring implemented improvements)
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/Product...
Jun 25, 4:16 PM
identified
Products continue to return a 'Blocked' error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam's Club: (Resolved)
Lowe's
CVS
Kroger
Houzz: (Monitoring implemented improvements)
Chewy
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 23, 5:42 PM
identified
Products continue to return a ‘Blocked’ error, affecting all insights reports for the connections listed below. We are actively working with our data provider to resolve the remaining data crawling issue.
Sam’s Club: (Resolved)
Lowe’s
CVS
Kroger
Houzz
Chewy
If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 20, 6:29 PM
identified
Our crawling partner has released a fix that has resolved this issue for all Sam's Club insights reports.
Lowe's products continue to return a 'Blocked' error, which affects all Lowe's insights reports. We are actively working with our data provider to resolve the remaining data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 17, 7:40 PM
identified
Our engineering team has identified an issue with crawling Sam's Club and Lowe's products. This issue returns a 'Blocked' error, which affects all Sam's Club and Lowe's insights reports. We are actively working with our data provider to resolve this data crawling issue.
If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.
Jun 9, 3:27 PM