Identity Security Cloud entitlement delays in Search and Request Center US-East-1
View the provider incident record →Current answer
SailPoint experienced a minor incident: Identity Security Cloud entitlement delays in Search and Request Center US-East-1. ServiceAlert observed recovery on Oct 5, 2026.
Looking for an update now? Check the current status, or follow SailPoint for future changes.
Incident Lifecycle
Affected Components
N. Virginia us-east-1
Incident Timeline
Identified
Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.
Oct 2, 2026 at 8:51 PM UTC
Identified
We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution
Oct 2, 2026 at 1:15 PM UTC
Monitoring
We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions.
Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system.
This monitoring state is for awareness only, and no customer action is required.
Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system.
This monitoring state is for awareness only, and no customer action is required.
Oct 1, 2026 at 9:42 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 30, 2026 at 9:51 PM UTC
Identified
We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.
Sep 30, 2026 at 11:39 AM UTC
Investigating
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
Sep 30, 2026 at 3:56 AM UTC
Investigating
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
Sep 29, 2026 at 7:24 PM UTC
Investigating
We continue to investigate the issue.
Sep 29, 2026 at 4:36 PM UTC
Investigating
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
Sep 29, 2026 at 2:55 PM UTC
Was your business affected by this SailPoint outage?
Follow SailPoint and route available status alerts to email or a team channel.