Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1)
View the provider incident record →Current answer
SailPoint experienced a minor incident: Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1). ServiceAlert observed recovery on Sep 22, 2026.
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Incident Lifecycle
Affected Components
N. Virginia us-east-1
Incident Timeline
Monitoring
Our backlogs have been fully consumed and have remained entirely clear over the weekend. Our core services are operating normally and performance is stable.
To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed.
We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed.
We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
Sep 21, 2026 at 3:55 PM UTC
Monitoring
We are currently seeing a steady burn down of the backlog queues, and system processing times are returning to normal baseline levels.
Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
Sep 18, 2026 at 8:34 PM UTC
Investigating
We continue to investigate this issue.
Sep 18, 2026 at 5:08 PM UTC
Investigating
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
Sep 18, 2026 at 2:46 PM UTC
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