SailPoint Outage History
Daily status observations, past incidents, and reported issue history for SailPoint.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 92% | 25 | 2 |
| July 2026 | 93.5% | 31 | 2 |
| June 2026 | 80% | 30 | 6 |
| May 2026 | 100% | 5 | 0 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
NERM is currently experiencing a service disruption.
Started:
Frankfurt eu-central-1
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
NERM is currently experiencing a service disruption.
Started:
N. Virginia us-east-1
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
July 2026
Virtual Appliances (VAs) for a subset of customers are currently experiencing a service disruption
Started:
identified
The issue has been identified and fix is being implemented.
investigating
We are currently investigating an issue affecting Virtual Appliances (VAs) that is causing service disruptions for a subset of our customers in useast1 —specifically those utilizing the Canal secure tunnel VPN configuration.
We are working on addressing the service disruption.
Identity Security Cloud is currently experiencing a service disruption.
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
SailPoint is investigating an issue with Identity Security Cloud is currently experiencing a service disruption. that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Identity Security Cloud is currently experiencing a service disruption.
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
June 2026
Identity Security Cloud is intermittently experiencing a service disruption.
Started:
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Search Degraded in US-East-1
Started:
identified
We apologize for the continued search degradation in the us-east-1 region. Our engineering teams have resolved the core issue and are currently working around the clock to process the resulting data backlog. We expect the issue to be resolved by end of day 6/19/26. As our systems safely work through this queue, you will begin to see gradual, incremental improvements in search performance. We understand the impact this disruption has on your daily operations and appreciate your patience. Sup...
identified
The recovery efforts for search data processing are progressing smoothly. Our engineering and operations teams remain fully engaged, working diligently to safely clear the remaining data.
identified
Search data processing is actively progressing. However, due to the volume of the backlog, we will not meet the previously shared recovery timeline. Our teams remain focused on processing the remaining data, and we will provide further updates as recovery continues.
identified
Search data processing is progressing, and customer impact continues to decline. However, due to the volume of the backlog, we will not meet our previously shared recovery timeline. We are continuing to work through the remaining data and will provide further updates as recovery progresses.
identified
We continue to process the search data backlog and are seeing good progress. System performance will gradually improve as we work toward full recovery.
identified
Update - Processing of the search data backlog is ongoing. We have adjusted our estimate and are now approximately 17 hours from being fully caught up. While we do not have a hard timeline for full resolution, incremental improvements should continue to be visible to some customers throughout the afternoon and overnight.
identified
We continue to monitor processing. Previous guidelines for estimated ETA remain intact.
identified
We are continuing our work to restore full search functionality in the us-east-1 region. The system is currently processing a backlog of data, and we estimate we are about 16 hours from being fully caught up. While we do not yet have a definitive timeline for complete resolution, some customers may begin to notice performance improvements throughout the day. Our team remains actively engaged.
investigating
We are still actively working on this issue. Our engineers continue their efforts to restore full search functionality in the us-east-1 region.
investigating
The degraded performance impacting search functionality in the us-east-1 region remains active. Our engineers are continuing their work to implement a resolution.
investigating
The degraded performance affecting search functionality in the us-east-1 region is ongoing. Our engineers are actively working to resolve the issue.
investigating
Our team is continuing to investigate the cause of the degraded search performance in the us-east-1 region.
investigating
We are continuing to investigate.
investigating
We are currently experiencing degraded performance with our search functionality in the us-east-1 region, resulting in delays. Our team is actively investigating the issue and working toward a resolution. We will provide an update when available.
Identity Security Cloud is currently experiencing an issue while loading identities
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.
May 2026
Search is currently experiencing a service disruption.
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Entitlements is currently experiencing a service disruption in US-GOV-West-1
Started:
identified
The issue has been identified and fix is being implemented.
investigating
SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Access Request is currently experiencing a service disruption.
Started:
identified
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
investigating
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
April 2026
NERM is currently experiencing a service disruption in US-GOV-West-1
Started:
identified
The issue has been identified and is being corrected. Updates will be provided as progress is made.
investigating
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Entitlements are not reflected in searches after successful aggregation
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to make progress on correcting this issue. Updates will be provided as they become available.
identified
We are continuing to deploy the fix and will provide an update once the process is complete.
identified
We have identified the issue, and the deployment of the fix is currently in progress.
investigating
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
March 2026
AIC and ARMS reporting is currently experiencing a service disruption.
Started:
investigating
This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Access Intelligence Center is Currently unavailable.
Started:
identified
The issue has identified and fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue impacting Access Intelligence Center.
Issues with Underlying Virtual Appliances in Multiple Regions
Started:
identified
The issue has been identified and is being corrected.
investigating
We are continuing to investigate this issue.
investigating
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
Entitlement is currently experiencing a service disruption.
Started:
investigating
SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.
Entitlement search is currently experiencing a service disruption.
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
SailPoint is investigating an issue with Entitlement search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Access Request 5xx errors
Started:
investigating
We are currently investigating issues that are impacting access requests for customers in US-East.
ME-Central Region currently experiencing service disruptions due to provider outage for this region.
Started:
investigating
The provider continues to work on mitigation steps for the impacted AZ's. They are indicating that the conflict in the region is hampering recovery efforts. We will provide updates as we get them.
investigating
Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.
investigating
Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.
investigating
The provider in the ME region is experiencing outages in multiple availability zones (AZ). We are closely monitoring the situation and will provide updates as they become available.
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
monitoring
The identified issues have been resolved. We are monitoring the environment to ensure continued stability.
identified
We continue to work through resolving any related issues.
identified
We continue to work through resolving any related issues.
identified
A fix has been implemented and we are focused on resolving any related issues.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.