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53.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
NERM is currently experiencing a service disruption
SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue.
Impacted sign-ins:
ServiceNow (Production) through Ping SSO, including the customer support portal
Identity University
Discourse
Highspot
Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email support@sailpoint.com.
September 2026
ISC Access Requests in FedRAMP Staging, is currently experiencing a service disruption.
Our technical teams are continuing to make progress toward a resolution on the additional impacts to entitlements that were identified.
identified
We have identified some additional impacts to entitlements. Our technical teams are continuing to investigate and work toward a resolution
monitoring
We have successfully processed the backlog of pending data, and all processing queues have returned to normal operating limits. There is currently no active customer-facing delay for real-time transactions.
Our engineering teams are now focused on completing data hydration across the platform to ensure 100% accurate reporting and visualization of entitlements throughout the system.
This monitoring state is for awareness only, and no customer action is required.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to see positive results as our pipelines successfully process data. While we are managing a high volume, the backlog is steadily progressing as we work through it.
investigating
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We continue observing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
investigating
Our technical teams are continuing to drive active diagnostics into the entitlements performance issue. We are seeing positive progress with data being successfully consumed through our processing pipelines; however, due to the volume, we are currently working through a significant backlog.
investigating
We continue to investigate the issue.
investigating
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
NERM in FedRAMP is currently experiencing a service disruption
SailPoint is investigating an issue with Password management that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Several services are currently experiencing a service disruption in the eu-central1 region
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
SailPoint is investigating an issue with several services that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
NERM in FedRAMP is currently experiencing a service disruption.
The vendor has indicated that they are working to restore the issue. Sailpoint is no longer seeing errors from the vendor and we will continue to monitor the services.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating an incident causing multiple service disruptions for Confluent Cloud clusters hosted in the AWS us-west-2 region
.
Impacted Components:
Kafka Clusters (Data Plane)
Schema Registry
Managed Connectors
Confluent Cloud Console / APIs
Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1)
Our backlogs have been fully consumed and have remained entirely clear over the weekend. Our core services are operating normally and performance is stable.
To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed.
We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
monitoring
We are currently seeing a steady burn down of the backlog queues, and system processing times are returning to normal baseline levels.
Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
investigating
We continue to investigate this issue.
investigating
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
NERM is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
Frankfurt eu-central-1
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
NERM is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
N. Virginia us-east-1
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
SailPoint is investigating an issue with NERM that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
July 2026
Virtual Appliances (VAs) for a subset of customers are currently experiencing a service disruption
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and fix is being implemented.
investigating
We are currently investigating an issue affecting Virtual Appliances (VAs) that is causing service disruptions for a subset of our customers in useast1 —specifically those utilizing the Canal secure tunnel VPN configuration.
We are working on addressing the service disruption.
Identity Security Cloud is currently experiencing a service disruption.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
SailPoint is investigating an issue with Identity Security Cloud is currently experiencing a service disruption. that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Identity Security Cloud is currently experiencing a service disruption.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
June 2026
Identity Security Cloud is intermittently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Search Degraded in US-East-1
minorSource not attested
Last archived state: resolved
View archived record details
identified
We apologize for the continued search degradation in the us-east-1 region. Our engineering teams have resolved the core issue and are currently working around the clock to process the resulting data backlog. We expect the issue to be resolved by end of day 6/19/26. As our systems safely work through this queue, you will begin to see gradual, incremental improvements in search performance. We understand the impact this disruption has on your daily operations and appreciate your patience. Sup...
identified
The recovery efforts for search data processing are progressing smoothly. Our engineering and operations teams remain fully engaged, working diligently to safely clear the remaining data.
identified
Search data processing is actively progressing. However, due to the volume of the backlog, we will not meet the previously shared recovery timeline. Our teams remain focused on processing the remaining data, and we will provide further updates as recovery continues.
identified
Search data processing is progressing, and customer impact continues to decline. However, due to the volume of the backlog, we will not meet our previously shared recovery timeline. We are continuing to work through the remaining data and will provide further updates as recovery progresses.
identified
We continue to process the search data backlog and are seeing good progress. System performance will gradually improve as we work toward full recovery.
identified
Update - Processing of the search data backlog is ongoing. We have adjusted our estimate and are now approximately 17 hours from being fully caught up. While we do not have a hard timeline for full resolution, incremental improvements should continue to be visible to some customers throughout the afternoon and overnight.
identified
We continue to monitor processing. Previous guidelines for estimated ETA remain intact.
identified
We are continuing our work to restore full search functionality in the us-east-1 region. The system is currently processing a backlog of data, and we estimate we are about 16 hours from being fully caught up. While we do not yet have a definitive timeline for complete resolution, some customers may begin to notice performance improvements throughout the day. Our team remains actively engaged.
investigating
We are still actively working on this issue. Our engineers continue their efforts to restore full search functionality in the us-east-1 region.
investigating
The degraded performance impacting search functionality in the us-east-1 region remains active. Our engineers are continuing their work to implement a resolution.
investigating
The degraded performance affecting search functionality in the us-east-1 region is ongoing. Our engineers are actively working to resolve the issue.
investigating
Our team is continuing to investigate the cause of the degraded search performance in the us-east-1 region.
investigating
We are continuing to investigate.
investigating
We are currently experiencing degraded performance with our search functionality in the us-east-1 region, resulting in delays. Our team is actively investigating the issue and working toward a resolution. We will provide an update when available.
Identity Security Cloud is currently experiencing an issue while loading identities
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.
May 2026
Search is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Entitlements is currently experiencing a service disruption in US-GOV-West-1
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and fix is being implemented.
investigating
SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
