SailPoint Outage History
Uptime record, past incidents, and downtime history for SailPoint.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 88% | 25 | 3 |
| April 2026 | 86.7% | 30 | 4 |
| March 2026 | 48.4% | 31 | 16 |
| February 2026 | 60% | 5 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Feb 24
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
Search is currently experiencing a service disruption.
Started: May 22, 1:07 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 22, 2:49 PM
identified
The issue has been identified and a fix is being implemented.
May 22, 1:26 PM
investigating
We are continuing to investigate this issue.
May 22, 1:10 PM
investigating
SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
May 22, 1:07 PM
Entitlements is currently experiencing a service disruption in US-GOV-West-1
Started: May 19, 9:22 PM
identified
The issue has been identified and fix is being implemented.
May 19, 9:54 PM
investigating
SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
May 19, 9:22 PM
Access Request is currently experiencing a service disruption.
Started: May 12, 3:28 PM
identified
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
May 12, 4:06 PM
investigating
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
May 12, 3:28 PM
April 2026
NERM is currently experiencing a service disruption in US-GOV-West-1
Started: Apr 20, 8:27 PM
identified
The issue has been identified and is being corrected. Updates will be provided as progress is made.
Apr 20, 8:49 PM
investigating
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Apr 20, 8:27 PM
Entitlements are not reflected in searches after successful aggregation
Started: Apr 13, 11:34 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 14, 8:54 PM
identified
We continue to make progress on correcting this issue. Updates will be provided as they become available.
Apr 14, 4:36 PM
identified
We are continuing to deploy the fix and will provide an update once the process is complete.
Apr 14, 2:03 PM
identified
We have identified the issue, and the deployment of the fix is currently in progress.
Apr 14, 6:47 AM
investigating
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
Apr 13, 11:34 PM
March 2026
AIC and ARMS reporting is currently experiencing a service disruption.
Started: Mar 31, 6:27 PM
investigating
This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.
Mar 31, 11:07 PM
investigating
We are continuing to investigate this issue.
Mar 31, 8:25 PM
investigating
SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Mar 31, 6:27 PM
Access Intelligence Center is Currently unavailable.
Started: Mar 31, 1:47 PM
identified
The issue has identified and fix is being implemented.
Mar 31, 2:22 PM
investigating
We are continuing to investigate this issue.
Mar 31, 1:53 PM
investigating
We are aware of an issue impacting Access Intelligence Center.
Mar 31, 1:47 PM
Issues with Underlying Virtual Appliances in Multiple Regions
Started: Mar 26, 2:30 PM
identified
The issue has been identified and is being corrected.
Mar 26, 3:17 PM
investigating
We are continuing to investigate this issue.
Mar 26, 2:31 PM
investigating
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
Mar 26, 2:30 PM
Entitlement is currently experiencing a service disruption.
Started: Mar 20, 7:13 AM
investigating
SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.
Mar 20, 7:13 AM
Entitlement search is currently experiencing a service disruption.
Started: Mar 19, 7:11 PM
identified
The issue has been identified and a fix is being implemented.
Mar 19, 8:56 PM
investigating
SailPoint is investigating an issue with Entitlement search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Mar 19, 7:11 PM
Access Request 5xx errors
Started: Mar 12, 6:19 PM
investigating
We are currently investigating issues that are impacting access requests for customers in US-East.
Mar 12, 6:19 PM
ME-Central Region currently experiencing service disruptions due to provider outage for this region.
Started: Mar 2, 3:41 AM
investigating
The provider continues to work on mitigation steps for the impacted AZ's. They are indicating that the conflict in the region is hampering recovery efforts. We will provide updates as we get them.
Mar 6, 8:38 PM
investigating
Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.
Mar 3, 6:58 PM
investigating
Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.
Mar 2, 10:20 PM
investigating
The provider in the ME region is experiencing outages in multiple availability zones (AZ). We are closely monitoring the situation and will provide updates as they become available.
Mar 2, 8:22 AM
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Mar 2, 8:06 AM
monitoring
The identified issues have been resolved. We are monitoring the environment to ensure continued stability.
Mar 2, 3:41 AM
identified
We continue to work through resolving any related issues.
Mar 1, 11:16 PM
identified
We continue to work through resolving any related issues.
Mar 1, 8:37 PM
identified
A fix has been implemented and we are focused on resolving any related issues.
Mar 1, 5:44 PM
identified
We are continuing to work on a fix for this issue.
Mar 1, 4:28 PM
identified
The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.
Mar 1, 2:56 PM
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Mar 1, 1:23 PM