SailPoint Outage History
Uptime record, past incidents, and downtime history for SailPoint.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 88.9% | 9 | 1 |
| June 2026 | 80% | 30 | 6 |
| May 2026 | 90.3% | 31 | 3 |
| April 2026 | 85.7% | 21 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Identity Security Cloud is currently experiencing a service disruption.
Started: Jul 7, 7:34 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 7, 7:50 PM
investigating
SailPoint is investigating an issue with Identity Security Cloud is currently experiencing a service disruption. that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Jul 7, 7:34 PM
Identity Security Cloud is currently experiencing a service disruption.
Started: Jul 7, 2:59 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 7, 3:08 PM
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Jul 7, 2:59 PM
June 2026
Identity Security Cloud is intermittently experiencing a service disruption.
Started: Jun 22, 2:48 PM
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Jun 22, 2:48 PM
Search Degraded in US-East-1
Started: Jun 16, 7:23 PM
identified
We apologize for the continued search degradation in the us-east-1 region. Our engineering teams have resolved the core issue and are currently working around the clock to process the resulting data backlog. We expect the issue to be resolved by end of day 6/19/26. As our systems safely work through this queue, you will begin to see gradual, incremental improvements in search performance. We understand the impact this disruption has on your daily operations and appreciate your patience. Sup...
Jun 19, 6:52 PM
identified
The recovery efforts for search data processing are progressing smoothly. Our engineering and operations teams remain fully engaged, working diligently to safely clear the remaining data.
Jun 19, 4:18 AM
identified
Search data processing is actively progressing. However, due to the volume of the backlog, we will not meet the previously shared recovery timeline. Our teams remain focused on processing the remaining data, and we will provide further updates as recovery continues.
Jun 18, 5:24 PM
identified
Search data processing is progressing, and customer impact continues to decline. However, due to the volume of the backlog, we will not meet our previously shared recovery timeline. We are continuing to work through the remaining data and will provide further updates as recovery progresses.
Jun 18, 7:40 AM
identified
We continue to process the search data backlog and are seeing good progress. System performance will gradually improve as we work toward full recovery.
Jun 18, 1:27 AM
identified
Update - Processing of the search data backlog is ongoing. We have adjusted our estimate and are now approximately 17 hours from being fully caught up. While we do not have a hard timeline for full resolution, incremental improvements should continue to be visible to some customers throughout the afternoon and overnight.
Jun 17, 8:34 PM
identified
We continue to monitor processing. Previous guidelines for estimated ETA remain intact.
Jun 17, 5:57 PM
identified
We are continuing our work to restore full search functionality in the us-east-1 region. The system is currently processing a backlog of data, and we estimate we are about 16 hours from being fully caught up. While we do not yet have a definitive timeline for complete resolution, some customers may begin to notice performance improvements throughout the day. Our team remains actively engaged.
Jun 17, 2:10 PM
investigating
We are still actively working on this issue. Our engineers continue their efforts to restore full search functionality in the us-east-1 region.
Jun 17, 10:27 AM
investigating
The degraded performance impacting search functionality in the us-east-1 region remains active. Our engineers are continuing their work to implement a resolution.
Jun 17, 7:06 AM
investigating
The degraded performance affecting search functionality in the us-east-1 region is ongoing. Our engineers are actively working to resolve the issue.
Jun 17, 2:58 AM
investigating
Our team is continuing to investigate the cause of the degraded search performance in the us-east-1 region.
Jun 16, 11:33 PM
investigating
We are continuing to investigate.
Jun 16, 8:17 PM
investigating
We are currently experiencing degraded performance with our search functionality in the us-east-1 region, resulting in delays. Our team is actively investigating the issue and working toward a resolution. We will provide an update when available.
Jun 16, 7:23 PM
Identity Security Cloud is currently experiencing an issue while loading identities
Started: Jun 3, 1:57 PM
monitoring
We are continuing to monitor for any further issues.
Jun 3, 6:48 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 3, 3:30 PM
identified
The issue has been identified and a fix is being implemented.
Jun 3, 3:14 PM
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.
Jun 3, 1:57 PM
May 2026
Search is currently experiencing a service disruption.
Started: May 22, 1:07 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 22, 2:49 PM
identified
The issue has been identified and a fix is being implemented.
May 22, 1:26 PM
investigating
We are continuing to investigate this issue.
May 22, 1:10 PM
investigating
SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
May 22, 1:07 PM
Entitlements is currently experiencing a service disruption in US-GOV-West-1
Started: May 19, 9:22 PM
identified
The issue has been identified and fix is being implemented.
May 19, 9:54 PM
investigating
SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
May 19, 9:22 PM
Access Request is currently experiencing a service disruption.
Started: May 12, 3:28 PM
identified
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
May 12, 4:06 PM
investigating
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
May 12, 3:28 PM
April 2026
NERM is currently experiencing a service disruption in US-GOV-West-1
Started: Apr 20, 8:27 PM
identified
The issue has been identified and is being corrected. Updates will be provided as progress is made.
Apr 20, 8:49 PM
investigating
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Apr 20, 8:27 PM
Entitlements are not reflected in searches after successful aggregation
Started: Apr 13, 11:34 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 14, 8:54 PM
identified
We continue to make progress on correcting this issue. Updates will be provided as they become available.
Apr 14, 4:36 PM
identified
We are continuing to deploy the fix and will provide an update once the process is complete.
Apr 14, 2:03 PM
identified
We have identified the issue, and the deployment of the fix is currently in progress.
Apr 14, 6:47 AM
investigating
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
Apr 13, 11:34 PM
March 2026
AIC and ARMS reporting is currently experiencing a service disruption.
Started: Mar 31, 6:27 PM
investigating
This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.
Mar 31, 11:07 PM
investigating
We are continuing to investigate this issue.
Mar 31, 8:25 PM
investigating
SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Mar 31, 6:27 PM
Access Intelligence Center is Currently unavailable.
Started: Mar 31, 1:47 PM
identified
The issue has identified and fix is being implemented.
Mar 31, 2:22 PM
investigating
We are continuing to investigate this issue.
Mar 31, 1:53 PM
investigating
We are aware of an issue impacting Access Intelligence Center.
Mar 31, 1:47 PM
Issues with Underlying Virtual Appliances in Multiple Regions
Started: Mar 26, 2:30 PM
identified
The issue has been identified and is being corrected.
Mar 26, 3:17 PM
investigating
We are continuing to investigate this issue.
Mar 26, 2:31 PM
investigating
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
Mar 26, 2:30 PM
Entitlement is currently experiencing a service disruption.
Started: Mar 20, 7:13 AM
investigating
SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.
Mar 20, 7:13 AM
Entitlement search is currently experiencing a service disruption.
Started: Mar 19, 7:11 PM
identified
The issue has been identified and a fix is being implemented.
Mar 19, 8:56 PM
investigating
SailPoint is investigating an issue with Entitlement search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Mar 19, 7:11 PM
Access Request 5xx errors
Started: Mar 12, 6:19 PM
investigating
We are currently investigating issues that are impacting access requests for customers in US-East.
Mar 12, 6:19 PM
ME-Central Region currently experiencing service disruptions due to provider outage for this region.
Started: Mar 2, 3:41 AM
investigating
The provider continues to work on mitigation steps for the impacted AZ's. They are indicating that the conflict in the region is hampering recovery efforts. We will provide updates as we get them.
Mar 6, 8:38 PM
investigating
Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.
Mar 3, 6:58 PM
investigating
Sailpoint continues to monitor the providers recovery efforts in this region. At this time they are not providing any ETA's for recovery. Will update as progress is made.
Mar 2, 10:20 PM
investigating
The provider in the ME region is experiencing outages in multiple availability zones (AZ). We are closely monitoring the situation and will provide updates as they become available.
Mar 2, 8:22 AM
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Mar 2, 8:06 AM
monitoring
The identified issues have been resolved. We are monitoring the environment to ensure continued stability.
Mar 2, 3:41 AM
identified
We continue to work through resolving any related issues.
Mar 1, 11:16 PM
identified
We continue to work through resolving any related issues.
Mar 1, 8:37 PM
identified
A fix has been implemented and we are focused on resolving any related issues.
Mar 1, 5:44 PM
identified
We are continuing to work on a fix for this issue.
Mar 1, 4:28 PM
identified
The issue has been identified. We are working on addressing the service disruption and will provide an update upon resolution.
Mar 1, 2:56 PM
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Mar 1, 1:23 PM