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0%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
27
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Processing of the remaining settlement backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
We are continuing to process the remaining backlog and have made significant progress. Thank you for your patience as we work to resolve this issue.
identified
Significant progress in clearing the settlement backlog has been made. Processing of the remaining backlog is continuing. We appreciate your patience and we will let you know as this issue is resolved.
identified
Settlements are now processing successfully. Processing of the remaining backlog is ongoing. Thank you for your patience and understanding as we work to resolve this issue.
identified
We have identified that customers in North America are experiencing delays in receiving transaction settlements from Visa. All other product functionality is working as expected. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Legacy Incident Archive
180 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Banks - Scheduled Maintenance
Source not attested
Last archived state: resolved
View archived record details
identified
We have been notified of important bank system maintenance today, that lasted 9 hours, between 00:00 UTC and 09:00UTC.
As a result there will be a delay in receiving new transactions for some UK customers today due to this downtime reported by banks this morning resulting in Sage temporarily not being able to retrieve the latest transactions. We are currently syncing the latest transactions and customers will continue to receive new transactions throughout today:
The below services will b...
AutoEntry - Core
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a fix for the issue, and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
monitoring
We identified an issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”.
The service is currently performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Portal - Major Outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We have identified that the Asia Pacific Sage Portal (portal.sageasiapac.com) is currently unavailable. Customers are being presented with a "Service Unavailable" error message.
We are currently investigating.
Brightpearl - Partial Outage
Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Brightpearl - Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
E-Invoicing - Invoicing
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
investigating
We are continuing to investigate the cause of the issue. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an intermittent issue where customers in France are presented with errors when sending invoices. Customers are experiencing validation errors when sending invoices.
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sage Intacct - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate. We appreciate your patience as we work to resolve this issue.
investigating
We have identified an issue preventing a small subset of customers in the UK from downloading transactions via Banking services. So far, we are that customers using NatWest, UniCredit, Bank GmbH, HSBC and Metro Banks are impacted. We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue preventing South African customers from successfully onboarding and re-authenticating their FNB bank feed connection. Customers are receiving the error "Your authorisation code has not been accepted. Please check and try again".
The product/service affected is:
- SBCA ZA
We are currently investigating.
investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Banking Service - Partial Outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue and we are working on a fix.
