Current answer
Sage experienced a major incident: Cloud Services - Salesforce Platform. ServiceAlert observed recovery on Sep 17, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Brightpearl
Brightpearl
Brightpearl
Cloud Services
Cloud Services
Brightpearl
Cloud Services
Cloud Services
Brightpearl
Cloud Services
Sage People
Sage Business Cloud Accounting (NA)
Sage People
Sage People
Sage 200 Professional SPC (UKI)
Sage 200 Standard (UKI)
Sage People
Sage People
Incident Timeline
Monitoring
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Sep 16, 2026 at 8:42 PM UTC
Identified
We have identified an issue that is preventing all customers across all regions from accessing or browsing Sage People. All customers are impacted with different symptoms (error message when attempting to log in, slowness and unresponsiveness when attempting to complete tasks).
Sage Customer Services in the UKI and Canada are prevented from reviewing customer tickets via the portal.
We have identified the root cause and we are working on a fix.
Sage Customer Services in the UKI and Canada are prevented from reviewing customer tickets via the portal.
We have identified the root cause and we are working on a fix.
Sep 16, 2026 at 10:17 AM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Sep 16, 2026 at 9:46 AM UTC
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