Current answer
Sage experienced a minor incident: Brightpearl - Partial Outage. ServiceAlert observed recovery on Nov 12, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
Brightpearl
Brightpearl
Brightpearl
Brightpearl
Incident Timeline
Monitoring
We have applied a fix to improve the performance of Warewolf (WMS system) and continue to closely monitor.
Nov 11, 2026 at 12:05 PM UTC
Monitoring
The incident related to the Shopify orders download has been resolved and the download is performing as expected.
We are closely monitoring the issues related to the o Warewolf (WMS system) to prevent any reocurrence.
We are closely monitoring the issues related to the o Warewolf (WMS system) to prevent any reocurrence.
Nov 10, 2026 at 4:16 PM UTC
Investigating
The issue related to the Shopify orders not downloading is now resolved. If you are still experiencing issue with your orders please trigger the manual download.
We are closely monitoring the Shopfiy order download service to avoid a reoccurrence.
In parallel we continue to investigate the issues related to Warewolf (WMS system). If you are experiencing issues with it please reach out to customer servies as they will be able to help you out with the issue.
We are closely monitoring the Shopfiy order download service to avoid a reoccurrence.
In parallel we continue to investigate the issues related to Warewolf (WMS system). If you are experiencing issues with it please reach out to customer servies as they will be able to help you out with the issue.
Nov 9, 2026 at 5:22 PM UTC
Investigating
We have identified an issue resulting in customers globally being experiencing issues while using Warewolf (WMS system). Issue encountered include but are not limited to slowness when attempting to use it or transfer issues.
Additionally we have identified that customers globally are experiencing issues when downloading Shopify orders. Customers are being presented with the following error message "invalid character '\x1b' looking for beginning of value".
We are currently investigating.
Additionally we have identified that customers globally are experiencing issues when downloading Shopify orders. Customers are being presented with the following error message "invalid character '\x1b' looking for beginning of value".
We are currently investigating.
Nov 9, 2026 at 4:18 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Nov 9, 2026 at 4:04 PM UTC
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