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70%of 30 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
72%
25
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet: Die B2B Verbindung funktioniert wieder. Anfragen welche zwischen 13:50-14:10 gestellt wurden, müssen wiederholt werden.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
FOCBS has reported: The B2B connection is working again. Requests submitted between 13:50 and 14:10 must be resubmitted. https://www.bazg.admin.ch/en/system-availability
For further information, please contact the BAZG Service Desk.
https://www.servicedesk.bazg.admin.ch/home
Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
There is a technical communication issue between Riege Datacenter and NL Customs HTG.
We are currently working with NL Customs to find the cause of the issue.
investigating
Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS.
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some Scope customers are currently experiencing issues with Scope. You may experience intermittent connection interruptions. We are currently investigating the issue.
Aktuell bestehen Verzögerungen bei der Vorprüfung der eingelesenen MRN bei der Transportanmeldung.
Die Entwickler wurden informiert und arbeiten an einer Lösung.
Currently, there are delays in the preliminary validation of imported MRNs during transport declaration processing.
Our development team has been informed and is actively working on a solution.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Scope and ATLAS Exit unavailable for some customers
We have identified a successful remediation and are currently rolling it out. The affected services are recovering and becoming available again. Our team continues to monitor the environment closely to confirm a full restoration of service.
identified
Despite our tremendous efforts, we have unfortunately not yet been able to identify a breakthrough or sustainable solution to the issue. Please be assured that we continue to work on this with the highest priority and full commitment. We have already mobilized all available resources, including our international experts and support teams, to leverage every possible avenue toward resolving the problem. We remain fully focused on finding a solution as quickly as possible and will continue to pr...
identified
The mitigation measures implemented have not resolved the issue as expected. Our engineers are continuing to work on additional remediation actions and will provide further updates as they become available.
identified
We are still actively working to resolve the issue. Additional mitigation efforts remain underway, and we will share more information as it becomes available.
identified
We have identified additional options to address the issue and are currently implementing them in parallel. We will continue to monitor progress closely and provide further updates as they become available.
identified
Unfortunately, the mitigation measures implemented recently have not resolved the issue as intended. Our engineers are currently evaluating additional options and working to identify the most effective path to restoration.
identified
A proper mitigation for the issue has been found and is currently being applied.
identified
We are continuing to work on a fix for this issue.
identified
Mitigation efforts are ongoing. Our engineers are taking a cautious and methodical approach to minimize any risk to other production systems and maintain overall service stability.
identified
Our datacenter supplier has identified details about the underlying issue and is working on rolling back to a working state.
identified
We are working with our datacenter supplier on solving the underlying issue.
identified
We identified the underlying issue with one of our datacenters and are working on a mitigation
investigating
We are currently investigating an unscheduled downtime of several Scope servers.
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
2026-06-11 Problems with SFTP; Scope is occasionally temporarily unavailable
Source not attested
Last archived state: resolved
View archived record details
monitoring
SFTP is working again, and the applications in SCOPE should be functioning normally once more. We are continuing to monitor the situation.
SFTP arbeitet wieder, die Anwendungen in SCOPE sollten wieder funktionieren. Wir beobachten dies weiterhin.
investigating
We are experiencing issues with SFTP; Scope is occasionally temporarily unavailable. We are working to restore a stable connection. We will keep you updated.
Wir haben aktuell Probleme mit dem SFTP, Scope ist dadurch immer mal wieder temporär nicht erreichbar. Wie arbeiten daran wieder eine stabile Verbindung herzustellen. Wir halten Sie auf dem Laufenden
Störunginfo: Passar Transportanmeldungen // Disruption Notice: Passar Transport Registration Submissions
minorSource not attested
Last archived state: resolved
View archived record details
identified
E-dec - Die Antwortzeiten beim Mailservice sind verzögert. Das Notfallverfahren kann angewendet werden.
E-dec – Response times for the email service are currently delayed. The contingency procedure may be applied.
investigating
Zur Zeit bestehen Probleme beim Verarbeiten von Transportanmeldungen. Betroffen sind Transite und Exporte mit Passar sowie e-dec.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
There are currently issues with the processing of transport registrations. Transit and export declarations submitted via Passar and e-dec are affected.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/
The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Scope unavailable for some customers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Scope application is currently unavailable for some of our customers.
We are investigating the issue.
Carbon Care Issues
Source not attested
Last archived state: resolved
View archived record details
identified
We checked on one of the affected systems and the API call to CarbonCare seems to work again now.Printing of quotations should now work again
Wir haben eines der betroffenen Systeme überprüft, und der API-Aufruf an CarbonCare scheint nun wieder zu funktionieren. Der Druck von Quotierungen sollte jetzt wieder funktionieren
investigating
We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.
Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben.
Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output.
There are currently issues with retrieving various documents from the Chartera output.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Communication issues from/to Scope
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We've received messages that communication from / to Scope is not working.
We are investigating the issue.
Issues with sending FWB/FHL
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
FWB/FHL messages are not being sent from Scope.
We are actively investigating the cause of this issue.
E-Dec + Passar: Verzögerungen beim verarbeiten von Transportanmeldungen
E-Dec + Passar: Delays in Processing Transport Declarations
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Issues with Scope
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report issues with Scope. You may experience problems connecting to Scope. We are currently investigating the issue.
