Daily provider-status observations and published incident history for Riege Software.
Unknown
Current status for Riege Software cannot be verified right now. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Riege Software for future changes.
46.2%of 65 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
10.7%
28
25
September 2026
72%
25
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Some Scope customers are currently experiencing issues when opening documents in Scope.
We are actively investigating the issue and will provide updates as soon as more information becomes available.
October 2026
Zoll meldet Störungen im Edec System / Customs Authorities Report Problems with eDec
Zoll meldet Störungen im Edec System
Dadurch kann es zu Verzögerungen oder Einschränkungen bei der Verarbeitung von Zollanmeldungen kommen.
Customs Authorities Report Problems in eDec
Customs authorities are currently reporting issues with the eDec system. As a result, delays or limitations may occur in the processing of customs declarations.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Belege: E-DEC & Passar Bezug teilweise eingeschränkt // E-DEC & Passar documents only partially retrievable
Das BAZG meldet: E-DEC & Passar, Chartera Ouput: Bezug von Belegen teilweise eingeschränkt.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/de/systemverfuegbarkeit
FOCBS reports: e-dec & Passar, Chartera Output: Retrieval of supporting documents is partially restricted.
For further information, please contact the FOCBS Service Desk:
https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/en/system-availability
Das BAZG meldet: E-DEC Import Produktion - Systemprobleme
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/de/systemverfuegbarkeit
BAZG has reported: E-DEC Import Production - Systemproblems
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/en/system-availability
Gemäss der Meldung des Schweizer Zolls kommt es derzeit zu einer Störung bei der Verarbeitung von Ausfuhranmeldungen in PASSAR. Notfallverfahren kann angewendet werden.
According to notification from Swiss Customs, there is currently a disruption affecting the processing of export declarations in PASSAR.
Contingency procedure can be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)🇳🇱 NVWA & PD
monitoring
We do now receive responses on customs declarations coming in now. So issue seems to be resolved.
We keep monitoring the connection.
investigating
We noticed that the communication with NL Customs is down. We only receive responses now and then.
We are currently trying to contact NL Customs to find the cause.
monitoring
We are continuing to work closely with NL Customs to resolve this issue.
At this time, we are no longer experiencing delays of up to 10 minutes.
If delays increase again, we will request a new emergency reference from NL Customs and share it here.
monitoring
We are still working with NL Customs on this issue.
We see that the communication sometimes delays more than 10 minutes.
For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
This reference can be used for the coming 24 hours (till 8 October 9:15).
For DMS you need to contact the department "Aangifte behandeling" of NL Customs.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
monitoring
We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received.
In all cases, communication is restored within a maximum of 10 minutes.
NL Customs is aware of the issue and is investigating it.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet: Die B2B Verbindung funktioniert wieder. Anfragen welche zwischen 13:50-14:10 gestellt wurden, müssen wiederholt werden.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
FOCBS has reported: The B2B connection is working again. Requests submitted between 13:50 and 14:10 must be resubmitted. https://www.bazg.admin.ch/en/system-availability
For further information, please contact the BAZG Service Desk.
https://www.servicedesk.bazg.admin.ch/home
Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
There is a technical communication issue between Riege Datacenter and NL Customs HTG.
We are currently working with NL Customs to find the cause of the issue.
investigating
Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS.
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
2026-06-11 Problems with SFTP; Scope is occasionally temporarily unavailable
Source not attested
Last archived state: resolved
View archived record details
monitoring
SFTP is working again, and the applications in SCOPE should be functioning normally once more. We are continuing to monitor the situation.
SFTP arbeitet wieder, die Anwendungen in SCOPE sollten wieder funktionieren. Wir beobachten dies weiterhin.
investigating
We are experiencing issues with SFTP; Scope is occasionally temporarily unavailable. We are working to restore a stable connection. We will keep you updated.
Wir haben aktuell Probleme mit dem SFTP, Scope ist dadurch immer mal wieder temporär nicht erreichbar. Wie arbeiten daran wieder eine stabile Verbindung herzustellen. Wir halten Sie auf dem Laufenden
Störunginfo: Passar Transportanmeldungen // Disruption Notice: Passar Transport Registration Submissions
minorSource not attested
Last archived state: resolved
View archived record details
identified
E-dec - Die Antwortzeiten beim Mailservice sind verzögert. Das Notfallverfahren kann angewendet werden.
E-dec – Response times for the email service are currently delayed. The contingency procedure may be applied.
investigating
Zur Zeit bestehen Probleme beim Verarbeiten von Transportanmeldungen. Betroffen sind Transite und Exporte mit Passar sowie e-dec.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
There are currently issues with the processing of transport registrations. Transit and export declarations submitted via Passar and e-dec are affected.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/
The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Scope unavailable for some customers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Scope application is currently unavailable for some of our customers.
We are investigating the issue.
Carbon Care Issues
Source not attested
Last archived state: resolved
View archived record details
identified
We checked on one of the affected systems and the API call to CarbonCare seems to work again now.Printing of quotations should now work again
Wir haben eines der betroffenen Systeme überprüft, und der API-Aufruf an CarbonCare scheint nun wieder zu funktionieren. Der Druck von Quotierungen sollte jetzt wieder funktionieren
investigating
We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.
Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben.
Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output.
There are currently issues with retrieving various documents from the Chartera output.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Communication issues from/to Scope
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We've received messages that communication from / to Scope is not working.
We are investigating the issue.
Issues with sending FWB/FHL
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
FWB/FHL messages are not being sent from Scope.
We are actively investigating the cause of this issue.
E-Dec + Passar: Verzögerungen beim verarbeiten von Transportanmeldungen
E-Dec + Passar: Delays in Processing Transport Declarations
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Issues with Scope
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report issues with Scope. You may experience problems connecting to Scope. We are currently investigating the issue.
