Current answer
Riege Software experienced a critical incident: Delays in communication with NL Customs. ServiceAlert observed recovery on Sep 26, 2026.
Official Riege Software status page Current Riege Software status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 26, 2026 at 10:04 AM UTC
Investigating
There is a technical communication issue between Riege Datacenter and NL Customs HTG.
We are currently working with NL Customs to find the cause of the issue.
We are currently working with NL Customs to find the cause of the issue.
Sep 26, 2026 at 9:46 AM UTC
Investigating
Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS.
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
Sep 26, 2026 at 9:06 AM UTC
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