Current answer
Riege Software experienced a major incident: Delays in communication with NL Customs and NVWA. ServiceAlert observed recovery on Oct 24, 2026.
Official Riege Software status page Current Riege Software status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
🇳🇱 NVWA & PD
Incident Timeline
Monitoring
We do now receive responses on customs declarations coming in now. So issue seems to be resolved.
We keep monitoring the connection.
We keep monitoring the connection.
Oct 23, 2026 at 3:58 PM UTC
Investigating
We noticed that the communication with NL Customs is down. We only receive responses now and then.
We are currently trying to contact NL Customs to find the cause.
We are currently trying to contact NL Customs to find the cause.
Oct 23, 2026 at 3:43 PM UTC
Monitoring
We are continuing to work closely with NL Customs to resolve this issue.
At this time, we are no longer experiencing delays of up to 10 minutes.
If delays increase again, we will request a new emergency reference from NL Customs and share it here.
At this time, we are no longer experiencing delays of up to 10 minutes.
If delays increase again, we will request a new emergency reference from NL Customs and share it here.
Oct 8, 2026 at 7:34 AM UTC
Monitoring
We are still working with NL Customs on this issue.
We see that the communication sometimes delays more than 10 minutes.
For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
This reference can be used for the coming 24 hours (till 8 October 9:15).
For DMS you need to contact the department "Aangifte behandeling" of NL Customs.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
We see that the communication sometimes delays more than 10 minutes.
For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
This reference can be used for the coming 24 hours (till 8 October 9:15).
For DMS you need to contact the department "Aangifte behandeling" of NL Customs.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
Oct 7, 2026 at 7:59 AM UTC
Monitoring
We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received.
In all cases, communication is restored within a maximum of 10 minutes.
NL Customs is aware of the issue and is investigating it.
In all cases, communication is restored within a maximum of 10 minutes.
NL Customs is aware of the issue and is investigating it.
Oct 2, 2026 at 3:34 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 1, 2026 at 12:44 PM UTC
Investigating
We are continuing to investigate this issue.
Oct 1, 2026 at 12:05 PM UTC
Investigating
Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
Oct 1, 2026 at 11:25 AM UTC
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