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Riege Software Outage History

Daily provider-status observations and published incident history for Riege Software.

Unknown

Current status for Riege Software cannot be verified right now. Verified . Official provider source.

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46.2% of 65 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 10.7% 28 25
September 2026 72% 25 7

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Issues Opening Documents in Scope
major Observed active window 1h 6m

View incident details and source

Started:

Scope
investigating
Some Scope customers are currently experiencing issues when opening documents in Scope. We are actively investigating the issue and will provide updates as soon as more information becomes available.
October 2026
Zoll meldet Störungen im Edec System / Customs Authorities Report Problems with eDec
minor Observed active window 5h 38m

View incident details and source

Started:

🇨🇭 Switzerland
investigating
Zoll meldet Störungen im Edec System Dadurch kann es zu Verzögerungen oder Einschränkungen bei der Verarbeitung von Zollanmeldungen kommen. Customs Authorities Report Problems in eDec Customs authorities are currently reporting issues with the eDec system. As a result, delays or limitations may occur in the processing of customs declarations. https://www.bazg.admin.ch/de/systemverfuegbarkeit
Belege: E-DEC & Passar Bezug teilweise eingeschränkt // E-DEC & Passar documents only partially retrievable
minor Observed active window 53h 44m

View incident details and source

Started:

🇨🇭 Switzerland
monitoring
Das BAZG meldet: E-DEC & Passar, Chartera Ouput: Bezug von Belegen teilweise eingeschränkt. Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/de/systemverfuegbarkeit FOCBS reports: e-dec & Passar, Chartera Output: Retrieval of supporting documents is partially restricted. For further information, please contact the FOCBS Service Desk: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/en/system-availability
E-DEC Import Produktion - Systemprobleme // E-DEC Import Production - Systemproblems
critical Observed active window 20m

View incident details and source

Started:

🇨🇭 Switzerland
monitoring
Das BAZG meldet: E-DEC Import Produktion - Systemprobleme Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/de/systemverfuegbarkeit BAZG has reported: E-DEC Import Production - Systemproblems For further information, please contact the BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home https://www.bazg.admin.ch/en/system-availability
2026-10-15 Temporarily connection issues SCOPE
minor Observed active window 50m

View incident details and source

Started:

Scope
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are facing some connections issues with SCOPE at the moment and are investigating
Passar Ausfuhr Störung / Passar Export Problems
minor Observed active window 4h 27m

View incident details and source

Started:

🇨🇭 Switzerland
investigating
Gemäss der Meldung des Schweizer Zolls kommt es derzeit zu einer Störung bei der Verarbeitung von Ausfuhranmeldungen in PASSAR. Notfallverfahren kann angewendet werden. According to notification from Swiss Customs, there is currently a disruption affecting the processing of export declarations in PASSAR. Contingency procedure can be applied. https://www.bazg.admin.ch/de/systemverfuegbarkeit
Delays in communication with NL Customs and NVWA
major Observed active window 548h 19m

View incident details and source

Started:

🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>) 🇳🇱 NVWA & PD
monitoring
We do now receive responses on customs declarations coming in now. So issue seems to be resolved. We keep monitoring the connection.
investigating
We noticed that the communication with NL Customs is down. We only receive responses now and then. We are currently trying to contact NL Customs to find the cause.
monitoring
We are continuing to work closely with NL Customs to resolve this issue. At this time, we are no longer experiencing delays of up to 10 minutes. If delays increase again, we will request a new emergency reference from NL Customs and share it here.
monitoring
We are still working with NL Customs on this issue. We see that the communication sometimes delays more than 10 minutes. For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure. See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva This reference can be used for the coming 24 hours (till 8 October 9:15). For DMS you need to contact the department "Aangifte behandeling" of NL Customs. See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
monitoring
We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received. In all cases, communication is restored within a maximum of 10 minutes. NL Customs is aware of the issue and is investigating it.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
September 2026
Passar Belege // Passar Documents
minor Observed active window 2h 7m

View incident details and source

Started:

🇨🇭 Switzerland
monitoring
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet: Die B2B Verbindung funktioniert wieder. Anfragen welche zwischen 13:50-14:10 gestellt wurden, müssen wiederholt werden. https://www.bazg.admin.ch/de/systemverfuegbarkeit Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk. mailto: https://www.servicedesk.bazg.admin.ch/home FOCBS has reported: The B2B connection is working again. Requests submitted between 13:50 and 14:10 must be resubmitted. https://www.bazg.admin.ch/en/system-availability For further information, please contact the BAZG Service Desk. https://www.servicedesk.bazg.admin.ch/home
Passar Durchfuhr Verzorgerungen / Passar Transit Delays
minor Observed active window 2h 54m

View incident details and source

Started:

🇨🇭 Switzerland
investigating
Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar
Delays in communication with NL Customs
critical Observed active window 1h 53m

View incident details and source

Started:

🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
There is a technical communication issue between Riege Datacenter and NL Customs HTG. We are currently working with NL Customs to find the cause of the issue.
investigating
Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS. https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms

Legacy Incident Archive

41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

March 2026
NL Douane - NCTS vertrek aangiftes
minor Source not attested
Last archived state: resolved
View archived record details
identified
We have received confirmation from the NHD - https://nh.douane.nl/ - that they found the issue and are working to resolve this.
investigating
We are continuing to investigate this issue.
investigating
If you receive the following error on a Dutch NCTS 5/DVA declaration: "/CC015C/TransitOperation/communicationLanguageAtDepartureCL192" ("nl") You can resolve this by clearing the "Language at Departure" field. Although the current value is "nl - Dutch," leaving this field empty will allow the declaration to be accepted. We are currently investigating this issue further with Dutch Customs.
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