Riege Software Outage History
Uptime record, past incidents, and downtime history for Riege Software.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 33.3% | 27 | 18 |
| May 2026 | 6.5% | 31 | 29 |
| April 2026 | 46.7% | 30 | 16 |
| March 2026 | 0% | 3 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
Communication issues
Started: Jun 26, 4:45 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 26, 5:25 PM
identified
Our data center provider has identified the root cause of the issue and is working on a resolution. The performance degradation is expected to be fully resolved within the next 30–60 minutes. We will continue to provide updates as progress is made.
Jun 26, 4:54 PM
investigating
Some Scope customers are currently experiencing delays in the Communication area. We are actively investigating the issue and will provide updates as soon as more information becomes available.
Jun 26, 4:45 PM
Communication degradation with German Customs
Started: Jun 24, 1:01 PM
identified
The issue has been identified and a fix is being implemented.
Jun 24, 1:02 PM
investigating
Communication degradation with German Customs
Affected procedures: all
Masterticket: INC000007377494
Jun 24, 1:01 PM
Performance degradation at German Customs
Started: Jun 24, 11:04 AM
investigating
the communication with German Customs has performance degradation.
Affected procedures: all
Masterticket: tba
Jun 24, 11:04 AM
Delays in communication with Scope
Started: Jun 24, 11:03 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 24, 1:04 PM
investigating
We are continuing to investigate an issue affecting communication between Scope and third-party systems. Customers may experience failures or delays when sending or receiving data through external integrations. Our team is actively working to identify the root cause and restore normal functionality. We will provide another update as soon as more information becomes available.
Jun 24, 12:46 PM
investigating
We are continuing to investigate this issue.
Jun 24, 11:21 AM
investigating
We are continuing to investigate this issue.
Jun 24, 11:10 AM
investigating
We are continuing to investigate this issue.
Jun 24, 11:09 AM
investigating
Some Scope customers report delays in the communication Scope
We are investigating the issue.
Jun 24, 11:03 AM
2026-06-24 Printer problems, regular add label printers
Started: Jun 24, 8:19 AM
monitoring
We're continuing to monitor the situation, but printing should be possible again.
Wir beobachten die Situation weiter, aber das Drucken sollte wieder möglich sein
Jun 24, 9:20 AM
identified
The issue has been identified and a fix is being implemented.
Jun 24, 8:41 AM
investigating
We are continuing to investigate this issue.
Jun 24, 8:23 AM
investigating
We are continuing to investigate this issue.
Jun 24, 8:20 AM
investigating
We are currently experiencing issues with our regular printers and label printing. We are working hard to resolve the problem.
Wir haben aktuell Probleme mit den regulären Druckern und Labeldrucken. Wir arbeiten mit Hochdruck an einer Lösung des Problems.
Jun 24, 8:19 AM
Unscheduled downtime for some Scope servers
Started: Jun 24, 7:35 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 24, 7:45 AM
investigating
Some Scope customers are unable to use Scope because of an unscheduled downtime.
We are currently investigating the issue.
Jun 24, 7:35 AM
2026-06-24 Infrastructure maintenance
Started: Jun 19, 10:51 AM
investigating
Infrastructure maintenance
On Wednesday, June 24, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services.
Affected components / Expected Impact: none
Jun 19, 10:51 AM
2026-06-27 Infrastructure Maintenance
Started: Jun 19, 10:38 AM
investigating
Infrastructure maintenance
On Saturday, June 27, 2026, between 13:00 and 14:00 UTC (15:00 – 16:00 CEST), we will perform scheduled maintenance due to an internet connection failover test.
During this time, interruptions or degraded performance may affect this and other related services.
We will make every effort to minimize any impact and complete the work as quickly as possible.
A rollback procedure is in place should it become necessary.
Affected components / Expected Impact: Commun...
Jun 19, 10:38 AM
Belege E-Dec verzögert Notfallverfahren / Documents E-Dec delayed emergency procedure
Started: Jun 17, 6:40 AM
investigating
We are continuing to investigate this issue.
Jun 17, 7:28 AM
investigating
Derzeit kommt es zu Verzögerungen beim Bezug von e-dec Belegen. Das Notfallverfahren für Importbelege kann angewendet werden
There are currently delays in the retrieval of e-dec documents. The emergency procedure can be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 17, 6:40 AM
Delays in communication with NL Customs
Started: Jun 16, 6:52 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 16, 7:48 AM
investigating
We are continuing to investigate this issue.
Jun 16, 7:44 AM
investigating
Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. We are investigating the issue.
Jun 16, 6:52 AM
Zoll meldet Edec Verzögerungen / Edec Delays
Started: Jun 15, 9:02 AM
investigating
We are continuing to investigate this issue.
Jun 15, 11:25 AM
investigating
Zoll meldet derzeit, dass Edec Mail Rückmeldungen stark verzögert sind. Das Notfallverfahren kann angewendet werden.
Customs reports that currently Edec email responses are significantly delayed. The emergency procedure can be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 15, 9:02 AM
2026-06-15 Problems printing quotes
Started: Jun 15, 7:30 AM
monitoring
Die Carbon Care Berechnung scheint wieder zu klappen somit auch das Drucken.
The Carbon Care calculation seems to be working again, and so is the printing.
Jun 15, 8:07 AM
investigating
We are currently experiencing an increase in issues and error messages when printing quotes. We are working hard to resolve the problem.
Momentan kommt es verstärkt zu Problemen und Fehlermeldungen beim Druck von Offerten. Wir arbeiten mit Hochdruck an einer Lösung des Problems
Jun 15, 7:30 AM
2026-06-11 Problems with SFTP; Scope is occasionally temporarily unavailable
Started: Jun 11, 10:59 AM
monitoring
SFTP is working again, and the applications in SCOPE should be functioning normally once more. We are continuing to monitor the situation.
SFTP arbeitet wieder, die Anwendungen in SCOPE sollten wieder funktionieren. Wir beobachten dies weiterhin.
Jun 11, 11:07 AM
investigating
We are experiencing issues with SFTP; Scope is occasionally temporarily unavailable. We are working to restore a stable connection. We will keep you updated.
Wir haben aktuell Probleme mit dem SFTP, Scope ist dadurch immer mal wieder temporär nicht erreichbar. Wie arbeiten daran wieder eine stabile Verbindung herzustellen. Wir halten Sie auf dem Laufenden
Jun 11, 10:59 AM
Störunginfo: Passar Transportanmeldungen // Disruption Notice: Passar Transport Registration Submissions
Started: Jun 11, 7:53 AM
identified
E-dec - Die Antwortzeiten beim Mailservice sind verzögert. Das Notfallverfahren kann angewendet werden.
E-dec – Response times for the email service are currently delayed. The contingency procedure may be applied.
Jun 11, 11:36 AM
investigating
Zur Zeit bestehen Probleme beim Verarbeiten von Transportanmeldungen. Betroffen sind Transite und Exporte mit Passar sowie e-dec.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
There are currently issues with the processing of transport registrations. Transit and export declarations submitted via Passar and e-dec are affected.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 11, 7:53 AM
E-dec - Belege können nicht herunter geladen werden // E-dec - Documents cannot be downloaded.
Started: Jun 9, 1:06 PM
investigating
Die Belege können derzeit nicht via Chartera Output Login mit Zertifikat heruntergeladen werden. Es kann auf das Web GUI ausgewichen werden. https://www.edec.ezv.admin.ch/edecDocumentGui/
The documents cannot currently be downloaded via the Chartera Output Login using a certificate. As a workaround, you can use the web GUI instead
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 9, 1:06 PM
Scope unavailable for some customers
Started: Jun 9, 12:54 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 9, 1:18 PM
investigating
The Scope application is currently unavailable for some of our customers.
We are investigating the issue.
Jun 9, 12:54 PM
Carbon Care Issues
Started: Jun 9, 8:23 AM
identified
We checked on one of the affected systems and the API call to CarbonCare seems to work again now.Printing of quotations should now work again
Wir haben eines der betroffenen Systeme überprüft, und der API-Aufruf an CarbonCare scheint nun wieder zu funktionieren. Der Druck von Quotierungen sollte jetzt wieder funktionieren
Jun 9, 9:01 AM
investigating
We are currently experiencing issues with printing quotes via the external CarbonCare API. We are working hard to resolve the issue.
Aktuell gibt es Probleme beim Ausdruck von Offerten durch die externe CarbonCare API. Wir arbeiten mit Hochdruck daran das Problem zu beheben.
Jun 9, 8:23 AM
Probleme beim Dokumentenbezug in EDEC & PASSAR / Problems with document retrieval in EDEC & PASSA
Started: Jun 8, 9:31 AM
investigating
Derzeit bestehen Probleme beim Bezug diverser Dokumente aus Chartera Output.
There are currently issues with retrieving various documents from the Chartera output.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 8, 9:31 AM
Communication issues from/to Scope
Started: Jun 5, 12:00 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 5, 12:06 PM
investigating
We've received messages that communication from / to Scope is not working.
We are investigating the issue.
Jun 5, 12:00 PM
Issues with sending FWB/FHL
Started: Jun 4, 1:11 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 4, 1:42 PM
investigating
FWB/FHL messages are not being sent from Scope.
We are actively investigating the cause of this issue.
Jun 4, 1:11 PM
Verzögerungen E-DEC Import + Passar / Delays E-Dec Import + Passar
Started: Jun 3, 9:59 AM
investigating
E-Dec + Passar: Verzögerungen beim verarbeiten von Transportanmeldungen
E-Dec + Passar: Delays in Processing Transport Declarations
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Jun 3, 9:59 AM
Issues with Scope
Started: Jun 2, 1:08 PM
investigating
We are continuing to investigate this issue.
Jun 2, 5:48 PM
investigating
We are continuing to investigate this issue.
Jun 2, 3:48 PM
investigating
We are currently investigating this issue.
Jun 2, 2:54 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 1:15 PM
investigating
We are continuing to investigate this issue.
Jun 2, 1:08 PM
investigating
Some Scope customers report issues with Scope. You may experience problems connecting to Scope. We are currently investigating the issue.
Jun 2, 1:08 PM
Chartera Output Login mit Zertifikat nicht verfügbar / Chartera Output Login with certificate unavailable
Started: Jun 1, 6:20 AM
monitoring
We are continuing to monitor for any further issues.
Jun 1, 6:24 AM
monitoring
We are continuing to monitor for any further issues.
Jun 1, 6:02 AM
monitoring
Derzeit gibt es Verzögerungen beim erstellen von PDF Dokumenten aus Passar. Die Dossiers in Chartera Output Login mit Zertifikat sind derzeit nicht verfügbar. Die einzelnen Veranlagungsverfügungen, Borderaux und Rechnungen können im Register "Dokumente" heruntergeladen werden.
The files in Chartera Output Login with certificate are currently unavailable. The individual assessment notices, tax summaries (bordereaux), and invoices can be downloaded from the ‘Documents’ tab
There are c...
May 29, 6:20 AM
monitoring
Es können derzeit keine Belege heruntergeladen werden. Das Notfallverfahren kann angewendet werden.
Currently, documents cannot be downloaded. The emergency procedure may be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
May 28, 12:18 PM
investigating
In Chartera Output Login mit Zertifikat werden derzeit keine Dossiers erstellt.
Die einzelnen Belege können via Reiter Dokumente herunterladen werden.
In the Chartera output login with certificate, no dossiers are currently being created.
The documents can be downloaded via the Documents tab.
May 28, 9:21 AM
investigating
Derzeit besteht eine Verzögerung bei den Statusmeldungen auf Seiten des Zolls im Zusammenhang mit e-dec, verursacht durch Probleme auf dem Mailserver des Zolls.
There is currently a delay in status notifications on the customs side in connection with e‑dec, caused by issues with the customs mail server.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
May 28, 8:15 AM
investigating
Derzeit besteht eine Verzögerung der Statusmeldungen aufgrund Probleme auf dem Mailserver.
Currently, status messages are delayed due to issues with the mail server.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
May 28, 8:08 AM
May 2026
Unscheduled downtime at German Customs
Started: May 25, 12:05 PM
investigating
German Customs has reported unscheduled kommunikation problems
Affected procedures: Einfuhr (EZA), Suma
Masterticket: INC000007341431
May 25, 12:05 PM
NL Customs - DMS Digital file / DMS Digitaal dossier
Started: May 22, 6:19 AM
monitoring
EN
Issue Resolved – Action Required
A solution has been implemented and the issue has been resolved. We are continuing to monitor the platform to ensure everything remains stable.
Action required:
If your document messages were affected by this issue, please resend those document messages to Customs via Scope.
Once Customs has successfully received the document message, a DMSNLRCV message will be returned as confirmation of receipt.
Known issue – Indirect Representation (Representation...
May 22, 6:19 AM
identified
EN
We are still experiencing issues with the acceptance of the "DMS Present Documents" messages by Dutch Customs.
We are currently working on a solution to resolve this issue.
If your declaration requires urgent handling, please contact:
Douane Aangifte Behandeling
Phone: 0800-0143, option 1
NL
We ondervinden nog steeds problemen met de acceptatie van de "DMS Opsturen bescheiden" door de Nederlandse douane.
We werken momenteel aan een oplossing voor dit probleem.
Indien uw aangifte direct...
May 20, 6:55 PM
monitoring
EN
All messages from today have been retriggered, and we are currently checking with Dutch Customs whether they have received them.
NL
Alle berichten van vandaag zijn opnieuw verzonden en we controleren momenteel bij de Nederlandse douane of zij deze hebben ontvangen.
May 20, 2:41 PM
investigating
EN:
If your declaration requires urgent handling, please contact:
Douane Aangifte Behandeling
Phone: 0800-0143, option 1
NL:
Indien uw aangifte directe behandeling vereist, kunt u contact opnemen met:
Douane Aangifte Behandeling
Telefoon: 0800-0143, optie 1
May 20, 8:27 AM
investigating
EN
Currently, messages with attachments for DMS declarations (sent via the “Present documents” option) do not seem to be reaching Dutch Customs. We are working closely with Dutch Customs to solve this issue as soon as possible.
NL
Op dit moment lijken berichten met bijlagen voor DMS-aangiftes (verstuurd via de optie “Opsturen bescheiden”) de Douane niet te bereiken. We werken samen met de Douane om dit probleem zo snel mogelijk op te lossen.
May 20, 7:42 AM
Unscheduled downtime for Scope
Started: May 21, 1:18 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 21, 1:57 PM
investigating
Some Scope customers are unable to use Scope because of an unscheduled downtime.
We are currently investigating the issue.
May 21, 1:18 PM
Passar and Edec performance issues // Passar und Edec Performanceprobleme
Started: May 21, 9:14 AM
investigating
BAZG has reported passar performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat Passar Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/baz...
May 21, 9:14 AM
Passar Sendefehler / PASSAR send error
Started: May 18, 8:42 AM
identified
Aufgrund von Problemen beim BIT sind einige Kunden von PASSAR-Sendefehlern betroffen. In diesen Fällen muss jeder betroffene Kunde einen neuen PASSAR-Token generieren und uns diesen erneut zusenden.
https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren
Due to issues with BIT, some customers are affected by PASSAR transmission errors. In these cases, each affected customer needs to generate a new PASSAR token and send it to us again.
https://service.riege.c...
May 18, 8:42 AM
DMS Digital file: Present Documents option not always activated
Started: May 18, 7:32 AM
identified
The issue has been identified and a fix is being implemented.
May 18, 7:33 AM
monitoring
When a DMS Control message is received without code 10 (document control), the “Present Documents” option in the DMS declaration is not activated.
Previously, a DMS Control message with code 10 was received, but NL Customs is now sending code 40 (physical control without document control). We are currently working on a fix.
Workaround: please report the MRN of the DMS declaration to our helpdesk. We will then update the DMS Control message to document control.
May 18, 7:32 AM
Passar: Starke Verzögerungen beim Warenverkehr / Heavy delays in goods transportation
Started: May 8, 9:30 AM
identified
Significant delays in the movement of goods. The emergency procedure may be applied.
Starke Verzögerungen beim Warenverkehr. Das Notfallverfahren kann angewendet werden.
May 8, 1:50 PM
identified
Goods declarations currently cannot be activated either via the domicile procedure or through transport declarations.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Warenanmeldungen können derzeit weder über das Domizil noch über Transportanmeldungen aktiviert werden.
Für weitere Informatione...
May 8, 9:30 AM
Performance degradation at German Customs
Started: May 5, 8:32 AM
investigating
German Customs has unreported performance degradation,
that is why there are currently delays
We have requested further information from Customs
May 5, 8:32 AM
April 2026
Scope email issues
Started: Apr 18, 7:45 AM
identified
We are continuing to work on a fix for this issue.
Apr 18, 6:10 PM
identified
We are continuing to work on a fix for this issue.
Apr 18, 2:37 PM
identified
The issue has been identified and a fix is being implemented.
Apr 18, 11:02 AM
investigating
We are continuing to investigate this issue.
Apr 18, 7:46 AM
investigating
Some customers report email issues with Scope. Email sent from Scope does not arrive.
Some customers use email to print documents from Scope. This is affected as well.
We are actively investigating the cause of this issue.
Apr 18, 7:45 AM
Chartera Output malfunction / Chartera Output Störung
Started: Apr 16, 8:40 AM
identified
The BAZG has reported an issue with document retrieval.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat eine Störung beim Dokumentenbezug gemeldet.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://ww...
Apr 16, 8:40 AM
Edec Probleme / Edec problems
Started: Apr 13, 6:43 AM
investigating
In vereinzelten Fällen kommt es bei Importdeklarationen zu fehlenden Rückmeldungen. Die Übermittlung verbleibt im Status gesendet.
In isolated cases, import declarations may not receive a response. In such cases, the transmission remains in “sent” status.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Apr 13, 6:43 AM
March 2026
NL Douane - NCTS vertrek aangiftes
Started: Mar 28, 8:58 AM
identified
We have received confirmation from the NHD - https://nh.douane.nl/ - that they found the issue and are working to resolve this.
Mar 30, 8:18 AM
investigating
We are continuing to investigate this issue.
Mar 28, 8:58 AM
investigating
If you receive the following error on a Dutch NCTS 5/DVA declaration:
"/CC015C/TransitOperation/communicationLanguageAtDepartureCL192" ("nl")
You can resolve this by clearing the "Language at Departure" field. Although the current value is "nl - Dutch," leaving this field empty will allow the declaration to be accepted. We are currently investigating this issue further with Dutch Customs.
Mar 28, 8:58 AM