Daily provider-status observations and published incident history for Riege Software.
Component incident
Riege Software has an active component incident; no global outage is indicated. Verified .
Official provider source.
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70%of 30 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
72%
25
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet: Die B2B Verbindung funktioniert wieder. Anfragen welche zwischen 13:50-14:10 gestellt wurden, müssen wiederholt werden.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
FOCBS has reported: The B2B connection is working again. Requests submitted between 13:50 and 14:10 must be resubmitted. https://www.bazg.admin.ch/en/system-availability
For further information, please contact the BAZG Service Desk.
https://www.servicedesk.bazg.admin.ch/home
Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
There is a technical communication issue between Riege Datacenter and NL Customs HTG.
We are currently working with NL Customs to find the cause of the issue.
investigating
Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS.
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some Scope customers are currently experiencing issues with Scope. You may experience intermittent connection interruptions. We are currently investigating the issue.
Aktuell bestehen Verzögerungen bei der Vorprüfung der eingelesenen MRN bei der Transportanmeldung.
Die Entwickler wurden informiert und arbeiten an einer Lösung.
Currently, there are delays in the preliminary validation of imported MRNs during transport declaration processing.
Our development team has been informed and is actively working on a solution.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Scope and ATLAS Exit unavailable for some customers
We have identified a successful remediation and are currently rolling it out. The affected services are recovering and becoming available again. Our team continues to monitor the environment closely to confirm a full restoration of service.
identified
Despite our tremendous efforts, we have unfortunately not yet been able to identify a breakthrough or sustainable solution to the issue. Please be assured that we continue to work on this with the highest priority and full commitment. We have already mobilized all available resources, including our international experts and support teams, to leverage every possible avenue toward resolving the problem. We remain fully focused on finding a solution as quickly as possible and will continue to pr...
identified
The mitigation measures implemented have not resolved the issue as expected. Our engineers are continuing to work on additional remediation actions and will provide further updates as they become available.
identified
We are still actively working to resolve the issue. Additional mitigation efforts remain underway, and we will share more information as it becomes available.
identified
We have identified additional options to address the issue and are currently implementing them in parallel. We will continue to monitor progress closely and provide further updates as they become available.
identified
Unfortunately, the mitigation measures implemented recently have not resolved the issue as intended. Our engineers are currently evaluating additional options and working to identify the most effective path to restoration.
identified
A proper mitigation for the issue has been found and is currently being applied.
identified
We are continuing to work on a fix for this issue.
identified
Mitigation efforts are ongoing. Our engineers are taking a cautious and methodical approach to minimize any risk to other production systems and maintain overall service stability.
identified
Our datacenter supplier has identified details about the underlying issue and is working on rolling back to a working state.
identified
We are working with our datacenter supplier on solving the underlying issue.
identified
We identified the underlying issue with one of our datacenters and are working on a mitigation
investigating
We are currently investigating an unscheduled downtime of several Scope servers.
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Transit / PASSAR - Inventarisierungsergebnis / Belege E-DEC & PASSAR Probleme // Transit / PASSAR – Inventory result / Documentation of E-DEC & PASSAR issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet:
- Transit / PASSAR – Inventarisierungsergebnis der nationalen Durchfuhr kann durch Mitarbeiter BAZG zur Zeit nicht beurteilt werden. Es besteht kein Workaround.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
------------------------------------------------------------------------------------------------------------------------------------------------
FOCBS has reported:
- Transit / PASSAR – The inventory result for the national transit procedure cannot currently...
July 2026
Scope unavailable for some customer
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Scope application is currently unavailable for some of our customers.
We are investigating the issue.
E-DEC Import Verzögerte Antwortzeiten // E-DEC Import Delayed response times
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
BAZG has reported: E-DEC Import: Verzögerte Antwortzeiten im Mailservice. Das Notfallverfahren kann angewendet werden.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat E-DEC Import: Verzögerte Antwortzeiten gemeldet.
Für weitere Informationen wenden Sie sich bitte an den BAZG Servic...
E-DEC Import Verzögerte Antwortzeiten // E-DEC Import Delayed response times
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
BAZG has reported: E-DEC Import: Delayed response times in the mailservice. The emergency procedure can be applied.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat E-DEC Import: Verzögerte Antwortzeiten gemeldet.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service De...
2026-07-08 Technical Issue with AES Customs Module
Source not attested
Last archived state: resolved
View archived record details
monitoring
The Lucene rebuild was successful and the affected customs applications can be restarted in SCOPE. We are still monitoring the situation, but expect it to stabilise and for the applications to be fully operational again.
identified
There appears to have been a problem with the Lucene index for AES, EAS and NCTS. The scripts are now running slowly again and Scope can be started. We are currently running a rebuild.
investigating
At present, the AES application cannot be opened in the customs module. This does not appear to be a user-specific issue, but rather a technical problem. We are working out to resolve the issue so that you can use AES with its usual functionality.
Issues with Scope Hub
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are working on a solution for the issue.
investigating
We are currently investigating an issue with Scope Hub. The page is only accessible in a limited set of languages (English, German). International users might be presented with a "page not found" message, because translations into other languages have been removed from the application. As a workaround, please use https://scope.riege.com/en/index.html until further notice.
BAZG has reported Edec performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat Edec Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de...
BAZG has reported EDEC performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat EDEC Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de...
Communication issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our data center provider has identified the root cause of the issue and is working on a resolution. The performance degradation is expected to be fully resolved within the next 30–60 minutes. We will continue to provide updates as progress is made.
investigating
Some Scope customers are currently experiencing delays in the Communication area. We are actively investigating the issue and will provide updates as soon as more information becomes available.
Communication degradation with German Customs
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Communication degradation with German Customs
Affected procedures: all
Masterticket: INC000007377494
