Daily provider-status observations and published incident history for Riege Software.
Active provider notice
Riege Software has an active provider notice. See provider updates for affected services and details. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Riege Software for future changes.
46.2%of 65 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
10.7%
28
25
September 2026
72%
25
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Some Scope customers are currently experiencing issues when opening documents in Scope.
We are actively investigating the issue and will provide updates as soon as more information becomes available.
2026-11-18 Maintenance Notification - DE Customs Network Infrastructure
Dear Sir or Madam,
Please be advised that scheduled maintenance on our network infrastructure will take place on 18 November 2026 from 11:00 UTC to 12:00 UTC.
Based on our current planning, we do not expect any interruption or degradation of services during this maintenance window. The activities will be performed in a manner designed to maintain full service availability.
Should you nevertheless experience any issues or service disruptions during this period, please report them through the usual support channels.
Thank you for your understanding.
Kind regards,
IT Operations Team
October 2026
Zoll meldet Störungen im Edec System / Customs Authorities Report Problems with eDec
Zoll meldet Störungen im Edec System
Dadurch kann es zu Verzögerungen oder Einschränkungen bei der Verarbeitung von Zollanmeldungen kommen.
Customs Authorities Report Problems in eDec
Customs authorities are currently reporting issues with the eDec system. As a result, delays or limitations may occur in the processing of customs declarations.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Belege: E-DEC & Passar Bezug teilweise eingeschränkt // E-DEC & Passar documents only partially retrievable
Das BAZG meldet: E-DEC & Passar, Chartera Ouput: Bezug von Belegen teilweise eingeschränkt.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/de/systemverfuegbarkeit
FOCBS reports: e-dec & Passar, Chartera Output: Retrieval of supporting documents is partially restricted.
For further information, please contact the FOCBS Service Desk:
https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/en/system-availability
Das BAZG meldet: E-DEC Import Produktion - Systemprobleme
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/de/systemverfuegbarkeit
BAZG has reported: E-DEC Import Production - Systemproblems
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/en/system-availability
Gemäss der Meldung des Schweizer Zolls kommt es derzeit zu einer Störung bei der Verarbeitung von Ausfuhranmeldungen in PASSAR. Notfallverfahren kann angewendet werden.
According to notification from Swiss Customs, there is currently a disruption affecting the processing of export declarations in PASSAR.
Contingency procedure can be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)🇳🇱 NVWA & PD
monitoring
We do now receive responses on customs declarations coming in now. So issue seems to be resolved.
We keep monitoring the connection.
investigating
We noticed that the communication with NL Customs is down. We only receive responses now and then.
We are currently trying to contact NL Customs to find the cause.
monitoring
We are continuing to work closely with NL Customs to resolve this issue.
At this time, we are no longer experiencing delays of up to 10 minutes.
If delays increase again, we will request a new emergency reference from NL Customs and share it here.
monitoring
We are still working with NL Customs on this issue.
We see that the communication sometimes delays more than 10 minutes.
For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
This reference can be used for the coming 24 hours (till 8 October 9:15).
For DMS you need to contact the department "Aangifte behandeling" of NL Customs.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
monitoring
We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received.
In all cases, communication is restored within a maximum of 10 minutes.
NL Customs is aware of the issue and is investigating it.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet: Die B2B Verbindung funktioniert wieder. Anfragen welche zwischen 13:50-14:10 gestellt wurden, müssen wiederholt werden.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
FOCBS has reported: The B2B connection is working again. Requests submitted between 13:50 and 14:10 must be resubmitted. https://www.bazg.admin.ch/en/system-availability
For further information, please contact the BAZG Service Desk.
https://www.servicedesk.bazg.admin.ch/home
Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Transit / PASSAR - Inventarisierungsergebnis / Belege E-DEC & PASSAR Probleme // Transit / PASSAR – Inventory result / Documentation of E-DEC & PASSAR issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet:
- Transit / PASSAR – Inventarisierungsergebnis der nationalen Durchfuhr kann durch Mitarbeiter BAZG zur Zeit nicht beurteilt werden. Es besteht kein Workaround.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
------------------------------------------------------------------------------------------------------------------------------------------------
FOCBS has reported:
- Transit / PASSAR – The inventory result for the national transit procedure cannot currently...
July 2026
Scope unavailable for some customer
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
The Scope application is currently unavailable for some of our customers.
We are investigating the issue.
E-DEC Import Verzögerte Antwortzeiten // E-DEC Import Delayed response times
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
BAZG has reported: E-DEC Import: Verzögerte Antwortzeiten im Mailservice. Das Notfallverfahren kann angewendet werden.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat E-DEC Import: Verzögerte Antwortzeiten gemeldet.
Für weitere Informationen wenden Sie sich bitte an den BAZG Servic...
E-DEC Import Verzögerte Antwortzeiten // E-DEC Import Delayed response times
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
BAZG has reported: E-DEC Import: Delayed response times in the mailservice. The emergency procedure can be applied.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat E-DEC Import: Verzögerte Antwortzeiten gemeldet.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service De...
2026-07-08 Technical Issue with AES Customs Module
Source not attested
Last archived state: resolved
View archived record details
monitoring
The Lucene rebuild was successful and the affected customs applications can be restarted in SCOPE. We are still monitoring the situation, but expect it to stabilise and for the applications to be fully operational again.
identified
There appears to have been a problem with the Lucene index for AES, EAS and NCTS. The scripts are now running slowly again and Scope can be started. We are currently running a rebuild.
investigating
At present, the AES application cannot be opened in the customs module. This does not appear to be a user-specific issue, but rather a technical problem. We are working out to resolve the issue so that you can use AES with its usual functionality.
Issues with Scope Hub
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are working on a solution for the issue.
investigating
We are currently investigating an issue with Scope Hub. The page is only accessible in a limited set of languages (English, German). International users might be presented with a "page not found" message, because translations into other languages have been removed from the application. As a workaround, please use https://scope.riege.com/en/index.html until further notice.
BAZG has reported Edec performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat Edec Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de...
BAZG has reported EDEC performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat EDEC Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de...
Communication issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our data center provider has identified the root cause of the issue and is working on a resolution. The performance degradation is expected to be fully resolved within the next 30–60 minutes. We will continue to provide updates as progress is made.
investigating
Some Scope customers are currently experiencing delays in the Communication area. We are actively investigating the issue and will provide updates as soon as more information becomes available.
Communication degradation with German Customs
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
Communication degradation with German Customs
Affected procedures: all
Masterticket: INC000007377494
