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70%of 30 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
72%
25
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet: Die B2B Verbindung funktioniert wieder. Anfragen welche zwischen 13:50-14:10 gestellt wurden, müssen wiederholt werden.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
FOCBS has reported: The B2B connection is working again. Requests submitted between 13:50 and 14:10 must be resubmitted. https://www.bazg.admin.ch/en/system-availability
For further information, please contact the BAZG Service Desk.
https://www.servicedesk.bazg.admin.ch/home
Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
There is a technical communication issue between Riege Datacenter and NL Customs HTG.
We are currently working with NL Customs to find the cause of the issue.
investigating
Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS.
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some Scope customers are currently experiencing issues with Scope. You may experience intermittent connection interruptions. We are currently investigating the issue.
Aktuell bestehen Verzögerungen bei der Vorprüfung der eingelesenen MRN bei der Transportanmeldung.
Die Entwickler wurden informiert und arbeiten an einer Lösung.
Currently, there are delays in the preliminary validation of imported MRNs during transport declaration processing.
Our development team has been informed and is actively working on a solution.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Scope and ATLAS Exit unavailable for some customers
We have identified a successful remediation and are currently rolling it out. The affected services are recovering and becoming available again. Our team continues to monitor the environment closely to confirm a full restoration of service.
identified
Despite our tremendous efforts, we have unfortunately not yet been able to identify a breakthrough or sustainable solution to the issue. Please be assured that we continue to work on this with the highest priority and full commitment. We have already mobilized all available resources, including our international experts and support teams, to leverage every possible avenue toward resolving the problem. We remain fully focused on finding a solution as quickly as possible and will continue to pr...
identified
The mitigation measures implemented have not resolved the issue as expected. Our engineers are continuing to work on additional remediation actions and will provide further updates as they become available.
identified
We are still actively working to resolve the issue. Additional mitigation efforts remain underway, and we will share more information as it becomes available.
identified
We have identified additional options to address the issue and are currently implementing them in parallel. We will continue to monitor progress closely and provide further updates as they become available.
identified
Unfortunately, the mitigation measures implemented recently have not resolved the issue as intended. Our engineers are currently evaluating additional options and working to identify the most effective path to restoration.
identified
A proper mitigation for the issue has been found and is currently being applied.
identified
We are continuing to work on a fix for this issue.
identified
Mitigation efforts are ongoing. Our engineers are taking a cautious and methodical approach to minimize any risk to other production systems and maintain overall service stability.
identified
Our datacenter supplier has identified details about the underlying issue and is working on rolling back to a working state.
identified
We are working with our datacenter supplier on solving the underlying issue.
identified
We identified the underlying issue with one of our datacenters and are working on a mitigation
investigating
We are currently investigating an unscheduled downtime of several Scope servers.
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Unscheduled downtime at German Customs
Source not attested
Last archived state: resolved
View archived record details
investigating
German Customs has reported unscheduled kommunikation problems
Affected procedures: Einfuhr (EZA), Suma
Masterticket: INC000007341431
Unscheduled downtime for Scope
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some Scope customers are unable to use Scope because of an unscheduled downtime.
We are currently investigating the issue.
Passar and Edec performance issues // Passar und Edec Performanceprobleme
minorSource not attested
Last archived state: resolved
View archived record details
investigating
BAZG has reported passar performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat Passar Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/baz...
Passar Sendefehler / PASSAR send error
majorSource not attested
Last archived state: resolved
View archived record details
identified
Aufgrund von Problemen beim BIT sind einige Kunden von PASSAR-Sendefehlern betroffen. In diesen Fällen muss jeder betroffene Kunde einen neuen PASSAR-Token generieren und uns diesen erneut zusenden.
https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren
Due to issues with BIT, some customers are affected by PASSAR transmission errors. In these cases, each affected customer needs to generate a new PASSAR token and send it to us again.
https://service.riege.c...
DMS Digital file: Present Documents option not always activated
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
monitoring
When a DMS Control message is received without code 10 (document control), the “Present Documents” option in the DMS declaration is not activated.
Previously, a DMS Control message with code 10 was received, but NL Customs is now sending code 40 (physical control without document control). We are currently working on a fix.
Workaround: please report the MRN of the DMS declaration to our helpdesk. We will then update the DMS Control message to document control.
Passar: Starke Verzögerungen beim Warenverkehr / Heavy delays in goods transportation
majorSource not attested
Last archived state: resolved
View archived record details
identified
Significant delays in the movement of goods. The emergency procedure may be applied.
Starke Verzögerungen beim Warenverkehr. Das Notfallverfahren kann angewendet werden.
identified
Goods declarations currently cannot be activated either via the domicile procedure or through transport declarations.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Warenanmeldungen können derzeit weder über das Domizil noch über Transportanmeldungen aktiviert werden.
Für weitere Informatione...
Performance degradation at German Customs
Source not attested
Last archived state: resolved
View archived record details
investigating
German Customs has unreported performance degradation,
that is why there are currently delays
We have requested further information from Customs
April 2026
Scope email issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Some customers report email issues with Scope. Email sent from Scope does not arrive.
Some customers use email to print documents from Scope. This is affected as well.
We are actively investigating the cause of this issue.
The BAZG has reported an issue with document retrieval.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat eine Störung beim Dokumentenbezug gemeldet.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://ww...
Edec Probleme / Edec problems
minorSource not attested
Last archived state: resolved
View archived record details
investigating
In vereinzelten Fällen kommt es bei Importdeklarationen zu fehlenden Rückmeldungen. Die Übermittlung verbleibt im Status gesendet.
In isolated cases, import declarations may not receive a response. In such cases, the transmission remains in “sent” status.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
