Daily provider-status observations and published incident history for Riege Software.
Unknown
Current status for Riege Software cannot be verified right now. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Riege Software for future changes.
46.2%of 65 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
10.7%
28
25
September 2026
72%
25
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Some Scope customers are currently experiencing issues when opening documents in Scope.
We are actively investigating the issue and will provide updates as soon as more information becomes available.
October 2026
Zoll meldet Störungen im Edec System / Customs Authorities Report Problems with eDec
Zoll meldet Störungen im Edec System
Dadurch kann es zu Verzögerungen oder Einschränkungen bei der Verarbeitung von Zollanmeldungen kommen.
Customs Authorities Report Problems in eDec
Customs authorities are currently reporting issues with the eDec system. As a result, delays or limitations may occur in the processing of customs declarations.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Belege: E-DEC & Passar Bezug teilweise eingeschränkt // E-DEC & Passar documents only partially retrievable
Das BAZG meldet: E-DEC & Passar, Chartera Ouput: Bezug von Belegen teilweise eingeschränkt.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/de/systemverfuegbarkeit
FOCBS reports: e-dec & Passar, Chartera Output: Retrieval of supporting documents is partially restricted.
For further information, please contact the FOCBS Service Desk:
https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/en/system-availability
Das BAZG meldet: E-DEC Import Produktion - Systemprobleme
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/de/systemverfuegbarkeit
BAZG has reported: E-DEC Import Production - Systemproblems
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/en/system-availability
Gemäss der Meldung des Schweizer Zolls kommt es derzeit zu einer Störung bei der Verarbeitung von Ausfuhranmeldungen in PASSAR. Notfallverfahren kann angewendet werden.
According to notification from Swiss Customs, there is currently a disruption affecting the processing of export declarations in PASSAR.
Contingency procedure can be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)🇳🇱 NVWA & PD
monitoring
We do now receive responses on customs declarations coming in now. So issue seems to be resolved.
We keep monitoring the connection.
investigating
We noticed that the communication with NL Customs is down. We only receive responses now and then.
We are currently trying to contact NL Customs to find the cause.
monitoring
We are continuing to work closely with NL Customs to resolve this issue.
At this time, we are no longer experiencing delays of up to 10 minutes.
If delays increase again, we will request a new emergency reference from NL Customs and share it here.
monitoring
We are still working with NL Customs on this issue.
We see that the communication sometimes delays more than 10 minutes.
For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
This reference can be used for the coming 24 hours (till 8 October 9:15).
For DMS you need to contact the department "Aangifte behandeling" of NL Customs.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
monitoring
We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received.
In all cases, communication is restored within a maximum of 10 minutes.
NL Customs is aware of the issue and is investigating it.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet: Die B2B Verbindung funktioniert wieder. Anfragen welche zwischen 13:50-14:10 gestellt wurden, müssen wiederholt werden.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
FOCBS has reported: The B2B connection is working again. Requests submitted between 13:50 and 14:10 must be resubmitted. https://www.bazg.admin.ch/en/system-availability
For further information, please contact the BAZG Service Desk.
https://www.servicedesk.bazg.admin.ch/home
Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
There is a technical communication issue between Riege Datacenter and NL Customs HTG.
We are currently working with NL Customs to find the cause of the issue.
investigating
Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS.
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Unscheduled downtime at German Customs
Source not attested
Last archived state: resolved
View archived record details
investigating
German Customs has reported unscheduled kommunikation problems
Affected procedures: Einfuhr (EZA), Suma
Masterticket: INC000007341431
Unscheduled downtime for Scope
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some Scope customers are unable to use Scope because of an unscheduled downtime.
We are currently investigating the issue.
Passar and Edec performance issues // Passar und Edec Performanceprobleme
minorSource not attested
Last archived state: resolved
View archived record details
investigating
BAZG has reported passar performance issues
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat Passar Performanceprobleme gemeldet
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/baz...
Passar Sendefehler / PASSAR send error
majorSource not attested
Last archived state: resolved
View archived record details
identified
Aufgrund von Problemen beim BIT sind einige Kunden von PASSAR-Sendefehlern betroffen. In diesen Fällen muss jeder betroffene Kunde einen neuen PASSAR-Token generieren und uns diesen erneut zusenden.
https://service.riege.com/de/knowledge/wie-kann-ich-im-eportal-einen-token-aktualisieren
Due to issues with BIT, some customers are affected by PASSAR transmission errors. In these cases, each affected customer needs to generate a new PASSAR token and send it to us again.
https://service.riege.c...
DMS Digital file: Present Documents option not always activated
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
monitoring
When a DMS Control message is received without code 10 (document control), the “Present Documents” option in the DMS declaration is not activated.
Previously, a DMS Control message with code 10 was received, but NL Customs is now sending code 40 (physical control without document control). We are currently working on a fix.
Workaround: please report the MRN of the DMS declaration to our helpdesk. We will then update the DMS Control message to document control.
Passar: Starke Verzögerungen beim Warenverkehr / Heavy delays in goods transportation
majorSource not attested
Last archived state: resolved
View archived record details
identified
Significant delays in the movement of goods. The emergency procedure may be applied.
Starke Verzögerungen beim Warenverkehr. Das Notfallverfahren kann angewendet werden.
identified
Goods declarations currently cannot be activated either via the domicile procedure or through transport declarations.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Warenanmeldungen können derzeit weder über das Domizil noch über Transportanmeldungen aktiviert werden.
Für weitere Informatione...
Performance degradation at German Customs
Source not attested
Last archived state: resolved
View archived record details
investigating
German Customs has unreported performance degradation,
that is why there are currently delays
We have requested further information from Customs
April 2026
Scope email issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
Some customers report email issues with Scope. Email sent from Scope does not arrive.
Some customers use email to print documents from Scope. This is affected as well.
We are actively investigating the cause of this issue.
The BAZG has reported an issue with document retrieval.
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/bazg/de/home/services/services-firmen/services-firmen_einfuhr-ausfuhr-durchfuhr/systemverfuegbarkeit.html
Das BAZG hat eine Störung beim Dokumentenbezug gemeldet.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://ww...
Edec Probleme / Edec problems
minorSource not attested
Last archived state: resolved
View archived record details
investigating
In vereinzelten Fällen kommt es bei Importdeklarationen zu fehlenden Rückmeldungen. Die Übermittlung verbleibt im Status gesendet.
In isolated cases, import declarations may not receive a response. In such cases, the transmission remains in “sent” status.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
