Daily provider-status observations and published incident history for Riege Software.
Unknown
Current status for Riege Software cannot be verified right now. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow Riege Software for future changes.
46.2%of 65 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
10.7%
28
25
September 2026
72%
25
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Some Scope customers are currently experiencing issues when opening documents in Scope.
We are actively investigating the issue and will provide updates as soon as more information becomes available.
October 2026
Zoll meldet Störungen im Edec System / Customs Authorities Report Problems with eDec
Zoll meldet Störungen im Edec System
Dadurch kann es zu Verzögerungen oder Einschränkungen bei der Verarbeitung von Zollanmeldungen kommen.
Customs Authorities Report Problems in eDec
Customs authorities are currently reporting issues with the eDec system. As a result, delays or limitations may occur in the processing of customs declarations.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Belege: E-DEC & Passar Bezug teilweise eingeschränkt // E-DEC & Passar documents only partially retrievable
Das BAZG meldet: E-DEC & Passar, Chartera Ouput: Bezug von Belegen teilweise eingeschränkt.
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/de/systemverfuegbarkeit
FOCBS reports: e-dec & Passar, Chartera Output: Retrieval of supporting documents is partially restricted.
For further information, please contact the FOCBS Service Desk:
https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/en/system-availability
Das BAZG meldet: E-DEC Import Produktion - Systemprobleme
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/de/systemverfuegbarkeit
BAZG has reported: E-DEC Import Production - Systemproblems
For further information, please contact the BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
https://www.bazg.admin.ch/en/system-availability
Gemäss der Meldung des Schweizer Zolls kommt es derzeit zu einer Störung bei der Verarbeitung von Ausfuhranmeldungen in PASSAR. Notfallverfahren kann angewendet werden.
According to notification from Swiss Customs, there is currently a disruption affecting the processing of export declarations in PASSAR.
Contingency procedure can be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)🇳🇱 NVWA & PD
monitoring
We do now receive responses on customs declarations coming in now. So issue seems to be resolved.
We keep monitoring the connection.
investigating
We noticed that the communication with NL Customs is down. We only receive responses now and then.
We are currently trying to contact NL Customs to find the cause.
monitoring
We are continuing to work closely with NL Customs to resolve this issue.
At this time, we are no longer experiencing delays of up to 10 minutes.
If delays increase again, we will request a new emergency reference from NL Customs and share it here.
monitoring
We are still working with NL Customs on this issue.
We see that the communication sometimes delays more than 10 minutes.
For Transit/NCTS/DVA there is an emergency reference: 26ANW72 to be used in case you need to use the emergency procedure.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
This reference can be used for the coming 24 hours (till 8 October 9:15).
For DMS you need to contact the department "Aangifte behandeling" of NL Customs.
See: https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
monitoring
We occasionally experience delays in communication with NL Customs/HTG, resulting in messages taking longer than usual to be sent or responses taking longer to be received.
In all cases, communication is restored within a maximum of 10 minutes.
NL Customs is aware of the issue and is investigating it.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report delays in the communication with NL Customs. We are in contact with NL Customs to find the cause.
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet: Die B2B Verbindung funktioniert wieder. Anfragen welche zwischen 13:50-14:10 gestellt wurden, müssen wiederholt werden.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
FOCBS has reported: The B2B connection is working again. Requests submitted between 13:50 and 14:10 must be resubmitted. https://www.bazg.admin.ch/en/system-availability
For further information, please contact the BAZG Service Desk.
https://www.servicedesk.bazg.admin.ch/home
Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
There is a technical communication issue between Riege Datacenter and NL Customs HTG.
We are currently working with NL Customs to find the cause of the issue.
investigating
Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS.
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Performance degradation at German Customs
majorSource not attested
Last archived state: resolved
View archived record details
investigating
the communication with German Customs has performance degradation.
Affected procedures: all
Masterticket: tba
Delays in communication with Scope
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate an issue affecting communication between Scope and third-party systems. Customers may experience failures or delays when sending or receiving data through external integrations. Our team is actively working to identify the root cause and restore normal functionality. We will provide another update as soon as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report delays in the communication Scope
We are investigating the issue.
We're continuing to monitor the situation, but printing should be possible again.
Wir beobachten die Situation weiter, aber das Drucken sollte wieder möglich sein
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with our regular printers and label printing. We are working hard to resolve the problem.
Wir haben aktuell Probleme mit den regulären Druckern und Labeldrucken. Wir arbeiten mit Hochdruck an einer Lösung des Problems.
Unscheduled downtime for some Scope servers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some Scope customers are unable to use Scope because of an unscheduled downtime.
We are currently investigating the issue.
2026-06-24 Infrastructure maintenance
Source not attested
Last archived state: resolved
View archived record details
investigating
Infrastructure maintenance
On Wednesday, June 24, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services.
Affected components / Expected Impact: none
2026-06-27 Infrastructure Maintenance
Source not attested
Last archived state: resolved
View archived record details
investigating
Infrastructure maintenance
On Saturday, June 27, 2026, between 13:00 and 14:00 UTC (15:00 – 16:00 CEST), we will perform scheduled maintenance due to an internet connection failover test.
During this time, interruptions or degraded performance may affect this and other related services.
We will make every effort to minimize any impact and complete the work as quickly as possible.
A rollback procedure is in place should it become necessary.
Affected components / Expected Impact: Commun...
Derzeit kommt es zu Verzögerungen beim Bezug von e-dec Belegen. Das Notfallverfahren für Importbelege kann angewendet werden
There are currently delays in the retrieval of e-dec documents. The emergency procedure can be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Delays in communication with NL Customs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. We are investigating the issue.
Zoll meldet Edec Verzögerungen / Edec Delays
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Zoll meldet derzeit, dass Edec Mail Rückmeldungen stark verzögert sind. Das Notfallverfahren kann angewendet werden.
Customs reports that currently Edec email responses are significantly delayed. The emergency procedure can be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
2026-06-15 Problems printing quotes
Source not attested
Last archived state: resolved
View archived record details
monitoring
Die Carbon Care Berechnung scheint wieder zu klappen somit auch das Drucken.
The Carbon Care calculation seems to be working again, and so is the printing.
investigating
We are currently experiencing an increase in issues and error messages when printing quotes. We are working hard to resolve the problem.
Momentan kommt es verstärkt zu Problemen und Fehlermeldungen beim Druck von Offerten. Wir arbeiten mit Hochdruck an einer Lösung des Problems
