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70%of 30 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
72%
25
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to monitor for any further issues.
monitoring
Das BAZG meldet: Die B2B Verbindung funktioniert wieder. Anfragen welche zwischen 13:50-14:10 gestellt wurden, müssen wiederholt werden.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Für weitere Informationen wenden Sie sich bitte an den BAZG Service Desk.
mailto: https://www.servicedesk.bazg.admin.ch/home
FOCBS has reported: The B2B connection is working again. Requests submitted between 13:50 and 14:10 must be resubmitted. https://www.bazg.admin.ch/en/system-availability
For further information, please contact the BAZG Service Desk.
https://www.servicedesk.bazg.admin.ch/home
Der Zoll hat Verzögerungen bei der Verarbeitung von Passar-Transitvorgängen in Passar angekündigt / The customs authorities have announced delays affecting Passar Transit in Passar
🇳🇱 Dutch Customs (<a href="https://nh.douane.nl/en/#abonneren">Link to Availability page of Dutch Customs</a>)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
There is a technical communication issue between Riege Datacenter and NL Customs HTG.
We are currently working with NL Customs to find the cause of the issue.
investigating
Some Scope customers report delays in the communication with NL Customs. For the emergency procedure see our KB articles and the Emergency Reference for DVA: 26TIK85. Please contact the customs office for DMS.
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-ncts5-dva
https://service.riege.com/en/knowledge/hoe-werkt-de-noodprocedure-in-dms
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Some Scope customers are currently experiencing issues with Scope. You may experience intermittent connection interruptions. We are currently investigating the issue.
Aktuell bestehen Verzögerungen bei der Vorprüfung der eingelesenen MRN bei der Transportanmeldung.
Die Entwickler wurden informiert und arbeiten an einer Lösung.
Currently, there are delays in the preliminary validation of imported MRNs during transport declaration processing.
Our development team has been informed and is actively working on a solution.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Scope and ATLAS Exit unavailable for some customers
We have identified a successful remediation and are currently rolling it out. The affected services are recovering and becoming available again. Our team continues to monitor the environment closely to confirm a full restoration of service.
identified
Despite our tremendous efforts, we have unfortunately not yet been able to identify a breakthrough or sustainable solution to the issue. Please be assured that we continue to work on this with the highest priority and full commitment. We have already mobilized all available resources, including our international experts and support teams, to leverage every possible avenue toward resolving the problem. We remain fully focused on finding a solution as quickly as possible and will continue to pr...
identified
The mitigation measures implemented have not resolved the issue as expected. Our engineers are continuing to work on additional remediation actions and will provide further updates as they become available.
identified
We are still actively working to resolve the issue. Additional mitigation efforts remain underway, and we will share more information as it becomes available.
identified
We have identified additional options to address the issue and are currently implementing them in parallel. We will continue to monitor progress closely and provide further updates as they become available.
identified
Unfortunately, the mitigation measures implemented recently have not resolved the issue as intended. Our engineers are currently evaluating additional options and working to identify the most effective path to restoration.
identified
A proper mitigation for the issue has been found and is currently being applied.
identified
We are continuing to work on a fix for this issue.
identified
Mitigation efforts are ongoing. Our engineers are taking a cautious and methodical approach to minimize any risk to other production systems and maintain overall service stability.
identified
Our datacenter supplier has identified details about the underlying issue and is working on rolling back to a working state.
identified
We are working with our datacenter supplier on solving the underlying issue.
identified
We identified the underlying issue with one of our datacenters and are working on a mitigation
investigating
We are currently investigating an unscheduled downtime of several Scope servers.
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Performance degradation at German Customs
majorSource not attested
Last archived state: resolved
View archived record details
investigating
the communication with German Customs has performance degradation.
Affected procedures: all
Masterticket: tba
Delays in communication with Scope
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate an issue affecting communication between Scope and third-party systems. Customers may experience failures or delays when sending or receiving data through external integrations. Our team is actively working to identify the root cause and restore normal functionality. We will provide another update as soon as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report delays in the communication Scope
We are investigating the issue.
We're continuing to monitor the situation, but printing should be possible again.
Wir beobachten die Situation weiter, aber das Drucken sollte wieder möglich sein
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing issues with our regular printers and label printing. We are working hard to resolve the problem.
Wir haben aktuell Probleme mit den regulären Druckern und Labeldrucken. Wir arbeiten mit Hochdruck an einer Lösung des Problems.
Unscheduled downtime for some Scope servers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Some Scope customers are unable to use Scope because of an unscheduled downtime.
We are currently investigating the issue.
2026-06-24 Infrastructure maintenance
Source not attested
Last archived state: resolved
View archived record details
investigating
Infrastructure maintenance
On Wednesday, June 24, 2026, between 10:00 and 11:00 UTC (12:00 – 13:00 CEST), we will perform scheduled maintenance due to updates to Azure Express Route Services.
Affected components / Expected Impact: none
2026-06-27 Infrastructure Maintenance
Source not attested
Last archived state: resolved
View archived record details
investigating
Infrastructure maintenance
On Saturday, June 27, 2026, between 13:00 and 14:00 UTC (15:00 – 16:00 CEST), we will perform scheduled maintenance due to an internet connection failover test.
During this time, interruptions or degraded performance may affect this and other related services.
We will make every effort to minimize any impact and complete the work as quickly as possible.
A rollback procedure is in place should it become necessary.
Affected components / Expected Impact: Commun...
Derzeit kommt es zu Verzögerungen beim Bezug von e-dec Belegen. Das Notfallverfahren für Importbelege kann angewendet werden
There are currently delays in the retrieval of e-dec documents. The emergency procedure can be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
Delays in communication with NL Customs
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Some Scope customers report delays in the communication with NL Customs. We have reported this to the Dutch Customs helpdesk. We are investigating the issue.
Zoll meldet Edec Verzögerungen / Edec Delays
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Zoll meldet derzeit, dass Edec Mail Rückmeldungen stark verzögert sind. Das Notfallverfahren kann angewendet werden.
Customs reports that currently Edec email responses are significantly delayed. The emergency procedure can be applied.
https://www.bazg.admin.ch/de/systemverfuegbarkeit
2026-06-15 Problems printing quotes
Source not attested
Last archived state: resolved
View archived record details
monitoring
Die Carbon Care Berechnung scheint wieder zu klappen somit auch das Drucken.
The Carbon Care calculation seems to be working again, and so is the printing.
investigating
We are currently experiencing an increase in issues and error messages when printing quotes. We are working hard to resolve the problem.
Momentan kommt es verstärkt zu Problemen und Fehlermeldungen beim Druck von Offerten. Wir arbeiten mit Hochdruck an einer Lösung des Problems
