Looking for an update now? Check the current status, or follow Piano Software for future changes.
97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. The issue began around 05:00 UTC. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Elevated server latency in Composer execution
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
The incident has been resolved. We will continue monitoring the latency on the backend servers.
identified
Composer is experiencing a latency incident affecting executions in the US region starting at 10 AM UTC. Impact includes timeouts and degraded performance.
[Activation] Publisher Dashboard - Composer Experience version selection impacted
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting the publisher dashboard where users are unable to interact with the experience version dropdown and other buttons in Composer.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
A fix has been implemented and we are monitoring the results.
investigating
Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.
[Activation] Site Licensing incident (AP region)
Source not attested
Last archived state: resolved
View archived record details
monitoring
Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress.
A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.
