Looking for an update now? Check the current status, or follow Piano Software for future changes.
97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. The issue began around 05:00 UTC. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
[Piano Analytics] Real-time data latency
Source not attested
Last archived state: resolved
View archived record details
investigating
Since approximately 11:00 PM (UTC) on June 8, 2026, there have been intermittent delays loading files into Snowflake. The average load duration is currently about 10 minutes, compared to the usual under 2 minutes.
The issue has been identified and a ticket has been opened with Snowflake.
May 2026
Content Crawler Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and all Content pipeline services have been restored. Some processing delays may persist while the crawling backlog clears. We will continue to monitor and confirm full resolution.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue with the Content Crawler, which is failing to crawl content. Our team is actively investigating the root cause. We will provide further updates as more information becomes available.
Audience - API Failures happening in Europe environment.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are currently monitoring the results.
At this time, API performance has returned to normal operation levels and the platform is behaving as expected again.
We will continue monitoring closely to ensure stability.
identified
We identified an issue in our systems starting around 10:20 UTC that is currently degrading CXSense platform responsiveness over the /public/user/id endpoint.
As a result, some users may experience failed requests, while others may experience longer response times and timeouts.
Our engineering team is actively investigating and working on mitigation efforts. We will continue to provide updates as more information becomes available.
[Activation] Service disruption (US region)
Source not attested
Last archived state: resolved
View archived record details
monitoring
On 20 May 2026, starting at approximately 09:58 UTC, we identified an issue affecting Piano Activation in the US environment, impacting the Dashboard, Piano ID authentication, and checkout flows. A fix has been applied and the platform is now operating normally. We are continuing to monitor the situation and further details will follow.
We apologise for any inconvenience caused.
[Activation] Publisher Dashboard Degraded Performance (AP region)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently experiencing degraded performance across the Publisher Dashboard in the AP environment, with data taking up to 3 hours longer than usual to reflect recent changes. This may affect any section of the Dashboard — including user search, reporting, and other data views. Our engineering team has identified the underlying cause and is actively working on a resolution. We will provide updates as the situation progresses.
Europe - Composer - Experiences targeting custom fields are failing
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified and fixed; we're currently monitoring the experience executions.
investigating
We are currently investigating issues affecting the execution of experiences in our European region for segmentation that relies on custom field rules. Impacted users may notice that experiences are not triggering as expected, not reaching the desired outcome.
Our engineering team is actively investigating the issue.
[Piano Analytics] Incident supported by the on-call team
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a production incident on Piano Analytics products.
Please excuse us for any inconvenience caused.
Composer C1X segmentation issues (EU & US regions)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Composer is experiencing a service incident affecting C1X segmentation in both EU and US regions. Impact includes high error rates, degraded segment lookup, and degraded widget performance. The issue started at approximately 22:00 UTC on May 7 and continues with periods of instability. Our team is actively investigating the issue.
Piano Sandbox - Composer currently not working
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
The team has deployed a fix, and the issue has been resolved. Experiences are executing, and the Composer module is working normally.
We will continue monitoring the remediation.
identified
We are currently experiencing an issue with Composer in our sandbox environment; the Composer module and experiences fail to load.
Our team has identified the root cause and is actively working to resolve the issue.
We will provide updates as more information becomes available.
April 2026
Composer waterfall issues on US environment.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been identified and mitigated; we will continue monitoring the remediation.
investigating
Our team has restored the priority rules to their pre-incident state while we continue to investigate the root cause.
We advise customers to avoid making changes to priority rules until the investigation is complete. We will provide further updates as more information becomes available.
investigating
We have found an issue with our priority rules for API interaction on server/edge in Composer. The dev team is currently investigating.
Clients may find their list order being changed or unsorted without any user interaction. We will continue updating this incident once we identify the root cause.
