Current answer
Piano Software experienced a minor incident: [Composer + Audience] Data Errors (US region). ServiceAlert observed recovery on Aug 26, 2026.
Official Piano Software status page Current Piano Software status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
Composer Experience Execution - US
API Endpoints - cxense - api.cxense.com
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 26, 2026 at 8:32 AM UTC
Investigating
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. The issue began around 05:00 UTC. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
Aug 26, 2026 at 7:43 AM UTC
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