[Piano Analytics] Delay in generating yesterday's data
View the provider incident record →Current answer
Piano Software experienced a major incident: [Piano Analytics] Delay in generating yesterday's data. ServiceAlert observed recovery on Oct 30, 2026.
Official Piano Software status page Current Piano Software status
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Incident Lifecycle
Affected Components
Piano Analytics Data Processing
Piano Analytics Exports
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Oct 30, 2026 at 11:03 AM UTC
Monitoring
A fix has been implemented and data recovery is currently underway (already completed for around 90% of customers).
Oct 30, 2026 at 9:51 AM UTC
Investigating
We are continuing to investigate this issue.
Oct 30, 2026 at 9:26 AM UTC
Investigating
We are currently experiencing a delay in data generation for yesterday on Piano Analytics.
Daily scheduled exports may be still pending to be sent. Hourly and dataflow exports are not affected by the problem.
Our technical teams are actively working to resolve the issue.
Please excuse us for any inconvenience caused.
Daily scheduled exports may be still pending to be sent. Hourly and dataflow exports are not affected by the problem.
Our technical teams are actively working to resolve the issue.
Please excuse us for any inconvenience caused.
Oct 30, 2026 at 9:25 AM UTC
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