Piano Software Outage History
Uptime record, past incidents, and downtime history for Piano Software.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 84.6% | 13 | 2 |
| April 2026 | 63.3% | 30 | 11 |
| March 2026 | 50% | 4 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 47 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
[Piano Analytics] Incident supported by the on-call team
Started: May 8, 10:21 PM
investigating
We are currently experiencing a production incident on Piano Analytics products.
Please excuse us for any inconvenience caused.
May 8, 10:21 PM
Composer C1X segmentation issues (EU & US regions)
Started: May 8, 6:04 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 8, 9:26 AM
investigating
Composer is experiencing a service incident affecting C1X segmentation in both EU and US regions. Impact includes high error rates, degraded segment lookup, and degraded widget performance. The issue started at approximately 22:00 UTC on May 7 and continues with periods of instability. Our team is actively investigating the issue.
May 8, 6:04 AM
Piano Sandbox - Composer currently not working
Started: May 6, 1:17 PM
monitoring
We are continuing to monitor for any further issues.
May 6, 1:44 PM
monitoring
The team has deployed a fix, and the issue has been resolved. Experiences are executing, and the Composer module is working normally.
We will continue monitoring the remediation.
May 6, 1:43 PM
identified
We are currently experiencing an issue with Composer in our sandbox environment; the Composer module and experiences fail to load.
Our team has identified the root cause and is actively working to resolve the issue.
We will provide updates as more information becomes available.
May 6, 1:17 PM
April 2026
Composer waterfall issues on US environment.
Started: Apr 27, 4:57 PM
monitoring
The issue has been identified and mitigated; we will continue monitoring the remediation.
Apr 27, 10:01 PM
investigating
Our team has restored the priority rules to their pre-incident state while we continue to investigate the root cause.
We advise customers to avoid making changes to priority rules until the investigation is complete. We will provide further updates as more information becomes available.
Apr 27, 6:37 PM
investigating
We have found an issue with our priority rules for API interaction on server/edge in Composer. The dev team is currently investigating.
Clients may find their list order being changed or unsorted without any user interaction. We will continue updating this incident once we identify the root cause.
Apr 27, 4:57 PM
Elevated server latency in Composer execution
Started: Apr 23, 2:35 PM
monitoring
We are continuing to monitor for any further issues.
Apr 23, 5:50 PM
monitoring
The incident has been resolved. We will continue monitoring the latency on the backend servers.
Apr 23, 5:31 PM
identified
Composer is experiencing a latency incident affecting executions in the US region starting at 10 AM UTC. Impact includes timeouts and degraded performance.
Apr 23, 2:35 PM
[Activation] Publisher Dashboard - Composer Experience version selection impacted
Started: Apr 21, 9:00 AM
identified
The issue has been identified and a fix is being implemented.
Apr 21, 9:22 AM
investigating
We are currently investigating an issue affecting the publisher dashboard where users are unable to interact with the experience version dropdown and other buttons in Composer.
Apr 21, 9:00 AM
[Activation] Composer segmentation issues (EU region)
Started: Apr 15, 5:14 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 15, 8:45 AM
identified
The issue has been identified and a fix is being implemented.
Apr 15, 6:54 AM
investigating
Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
Apr 15, 6:09 AM
[Activation] Composer segmentation issues (EU region)
Started: Apr 13, 5:42 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 8:30 AM
investigating
Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
Apr 13, 7:18 AM
ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue
Started: Apr 12, 5:00 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 3:32 AM
identified
Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.
Apr 12, 5:00 AM
[Activation] Site Licensing incident (AP region)
Started: Apr 6, 1:53 PM
monitoring
Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress.
A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.
Apr 6, 1:53 PM