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97.3%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
100%
30
0
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. The issue began around 05:00 UTC. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[API Availability] + [Composer Experience Execution] – Segmentation & Audience Data Errors – US
The API availability is improving and is expected to fully recover soon. We will update the status page once it is restored.
investigating
We are currently investigating an issue affecting personalized content and audience segmentation for users on our US environment. Some users may see missing or outdated personalization data, including issues with audience segments and user profile data used for targeting. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
[Email Distribution] – Email and Push Notification Delivery Issues
minorSource not attested
Last archived state: resolved
View archived record details
Piano ESP Email Distribution
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting the delivery of emails and push notifications for ESP users. Our engineering team is actively working to identify the root cause. We will share an update as soon as we have more information.
We are continuing to monitor for any further issues.
monitoring
Piano identified an issue affecting access to Piano Insight for some users. The certificate causing the errors has been renewed, and the fix has been verified internally. We are monitoring to confirm the issue is fully resolved and will share a further update shortly.
[Piano Subscriptions] Reports issue (all regions)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing an issue with report generation. Our team is aware and actively working to resolve it.
July 2026
[Identity Management] Login Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Piano has implemented a fix across all affected regions and environments, including Sandbox. Login and registration functionality has been restored and is operating normally. We will continue to monitor the situation and will provide a further update should any issues arise.
identified
Piano can confirm this issue in fact only affects the US and EU regions, as well as Sandbox environment. AP and AU are not affected. We apologize for any confusion caused by the earlier update. Sandbox does not have a dedicated status page component since it's not part of production infrastructure, this update is provided for visibility. Our team continues to deploy the fix. We will share an update as soon as further information is available.
identified
We are continuing to work on a fix for this issue.
identified
Piano has identified that this issue affects login and registration across all regions, not only the EU as initially reported. Users in all regions may experience the same symptoms — the login window failing to open, or becoming unresponsive. Our team continues to deploy the fix. We will share an update as soon as further information is available.
Affected components:
Registration + Login - US - id.piano.io
Registration + Login - Australia - id-au.piano.io
Registration + Login - Asia - id-...
identified
Piano is experiencing an issue affecting login and registration for users in the EU region. The login window may fail to open, or may be unresponsive. We have identified the cause and our team is deploying a fix. We will share an update as soon as further information is available.
[Piano Subscriptions] Publisher Dashboard Data Gap (AP region)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have restored the affected data for Subscription Insights, and measurements there should now be displaying correctly. The Subscription Log report has not yet been fully recovered, and some recent purchases may still be missing from this view. Our team continues to regenerate the remaining data. We will share an update as soon as we have more information.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Following recent scheduled database maintenance in the AP region, we have identified a data gap affecting the Subscription Log and Subscription Insights sections of the Publisher Dashboard. Some clients may notice that recent purchases are not yet reflected in the Subscription Log report, and some measurements in Subscription Insights may appear temporarily inconsistent. Our team is regenerating the affected data and expects this to be resolved within the next few days. We will share an updat...
[Composer Experience Execution] – Experience Failures – Asia & Australia
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue affecting the delivery of paywalls and experiences for publishers in Asia and Australia. Some requests are failing to complete successfully. Our engineering team is actively working to identify the root cause and restore normal service. We will share an update as soon as we have more information.
[Piano Audience] User Profiles Update Backend Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Data processing on the Piano Audience User Profiles backend has returned to near real-time and the backlog is cleared. We are setting this incident to Monitoring while our team completes residual cleanup from the earlier data change. We will share a further update once the incident is fully resolved.
identified
Data processing delays continue on the User Profiles backend, with current delays of 1–2 hours.
We have identified that a recent data change led to a significant increase in data volume for a subset of customers, which is the primary driver of the backlog. Our team is carefully increasing processing throughput while closely monitoring overall system stability to avoid introducing further issues.
We are optimistic about stabilizing the situation soon and will share an update as soon as w...
identified
We are observing data processing delays on the User profile backend caused by data improvement efforts for managing the cx prefix and the composer application ID. If you are using the cxense's external profile update API (https://api.cxense.com/profile/user/external/update) you will observe 1-2 hours of delays when reading the same profile using (https://api.cxense.com/profile/user/external/update).
Our team is now reconciling the data back into a single, correct view, and this reconciliati...
[Piano Audience] User Profile Backend Data Processing Delays
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are observing data processing delays on the CDP caused by data improvement efforts for managing the cx prefix and the composer application ID. If you are using the cxense's external profile update API (https://api.cxense.com/profile/user/external/update) you will observe 1-2 hours of delays when reading the same profile using (https://api.cxense.com/profile/user/external/update).
Our team is now reconciling the data back into a single, correct view, and this reconciliation is the source ...
June 2026
[Activation] Publisher Dashboard degraded performance due to Cloudflare outage (US region)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The incident has been mitigated, along with our provider's resolution. We will continue to monitor the situation.
investigating
We are currently experiencing a minor service disruption affecting user logins to the Piano dashboards, caused by an ongoing outage on Cloudflare's side. Our team is actively monitoring the situation.
We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available.
For reference: https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51
