Piano Software Outage History
Uptime record, past incidents, and downtime history for Piano Software.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 73.3% | 15 | 4 |
| July 2026 | 64.5% | 31 | 11 |
| June 2026 | 86.7% | 30 | 4 |
| May 2026 | 80% | 15 | 3 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
[Piano Audience] SSL Certificate Errors Affecting Insight Access
Started: Aug 15, 9:00 AM
monitoring
We are continuing to monitor for any further issues.
Aug 15, 9:12 AM
monitoring
Piano identified an issue affecting access to Piano Insight for some users. The certificate causing the errors has been renewed, and the fix has been verified internally. We are monitoring to confirm the issue is fully resolved and will share a further update shortly.
Aug 15, 9:00 AM
[Piano Subscriptions] Reports issue (all regions)
Started: Aug 5, 10:01 AM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 5, 10:59 AM
investigating
We are experiencing an issue with report generation. Our team is aware and actively working to resolve it.
Aug 5, 10:01 AM
July 2026
[Identity Management] Login Failures
Started: Jul 27, 8:30 AM
monitoring
Piano has implemented a fix across all affected regions and environments, including Sandbox. Login and registration functionality has been restored and is operating normally. We will continue to monitor the situation and will provide a further update should any issues arise.
Jul 27, 9:20 AM
identified
Piano can confirm this issue in fact only affects the US and EU regions, as well as Sandbox environment. AP and AU are not affected. We apologize for any confusion caused by the earlier update. Sandbox does not have a dedicated status page component since it's not part of production infrastructure, this update is provided for visibility. Our team continues to deploy the fix. We will share an update as soon as further information is available.
Jul 27, 8:57 AM
identified
We are continuing to work on a fix for this issue.
Jul 27, 8:35 AM
identified
Piano has identified that this issue affects login and registration across all regions, not only the EU as initially reported. Users in all regions may experience the same symptoms — the login window failing to open, or becoming unresponsive. Our team continues to deploy the fix. We will share an update as soon as further information is available.
Affected components:
Registration + Login - US - id.piano.io
Registration + Login - Australia - id-au.piano.io
Registration + Login - Asia - id-...
Jul 27, 8:34 AM
identified
Piano is experiencing an issue affecting login and registration for users in the EU region. The login window may fail to open, or may be unresponsive. We have identified the cause and our team is deploying a fix. We will share an update as soon as further information is available.
Jul 27, 8:30 AM
[Piano Subscriptions] Publisher Dashboard Data Gap (AP region)
Started: Jul 24, 7:51 AM
monitoring
We have restored the affected data for Subscription Insights, and measurements there should now be displaying correctly. The Subscription Log report has not yet been fully recovered, and some recent purchases may still be missing from this view. Our team continues to regenerate the remaining data. We will share an update as soon as we have more information.
Jul 27, 8:39 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 27, 8:04 AM
investigating
Following recent scheduled database maintenance in the AP region, we have identified a data gap affecting the Subscription Log and Subscription Insights sections of the Publisher Dashboard. Some clients may notice that recent purchases are not yet reflected in the Subscription Log report, and some measurements in Subscription Insights may appear temporarily inconsistent. Our team is regenerating the affected data and expects this to be resolved within the next few days. We will share an updat...
Jul 24, 7:51 AM
[Composer Experience Execution] – Experience Failures – Asia & Australia
Started: Jul 23, 12:31 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 23, 1:07 PM
identified
The issue has been identified and a fix is being implemented.
Jul 23, 1:00 PM
investigating
We are currently investigating an issue affecting the delivery of paywalls and experiences for publishers in Asia and Australia. Some requests are failing to complete successfully. Our engineering team is actively working to identify the root cause and restore normal service. We will share an update as soon as we have more information.
Jul 23, 12:31 PM
[Piano Audience] User Profiles Update Backend Processing Delays
Started: Jul 20, 8:36 PM
monitoring
Data processing on the Piano Audience User Profiles backend has returned to near real-time and the backlog is cleared. We are setting this incident to Monitoring while our team completes residual cleanup from the earlier data change. We will share a further update once the incident is fully resolved.
Jul 22, 6:30 AM
identified
Data processing delays continue on the User Profiles backend, with current delays of 1–2 hours.
We have identified that a recent data change led to a significant increase in data volume for a subset of customers, which is the primary driver of the backlog. Our team is carefully increasing processing throughput while closely monitoring overall system stability to avoid introducing further issues.
We are optimistic about stabilizing the situation soon and will share an update as soon as w...
Jul 21, 11:52 AM
identified
We are observing data processing delays on the User profile backend caused by data improvement efforts for managing the cx prefix and the composer application ID. If you are using the cxense's external profile update API (https://api.cxense.com/profile/user/external/update) you will observe 1-2 hours of delays when reading the same profile using (https://api.cxense.com/profile/user/external/update).
Our team is now reconciling the data back into a single, correct view, and this reconciliati...
Jul 20, 8:36 PM
[Piano Audience] User Profile Backend Data Processing Delays
Started: Jul 20, 7:46 PM
identified
We are observing data processing delays on the CDP caused by data improvement efforts for managing the cx prefix and the composer application ID. If you are using the cxense's external profile update API (https://api.cxense.com/profile/user/external/update) you will observe 1-2 hours of delays when reading the same profile using (https://api.cxense.com/profile/user/external/update).
Our team is now reconciling the data back into a single, correct view, and this reconciliation is the source ...
Jul 20, 7:46 PM
June 2026
[Activation] Publisher Dashboard degraded performance due to Cloudflare outage (US region)
Started: Jun 22, 2:59 PM
monitoring
The incident has been mitigated, along with our provider's resolution. We will continue to monitor the situation.
Jun 22, 5:30 PM
investigating
We are currently experiencing a minor service disruption affecting user logins to the Piano dashboards, caused by an ongoing outage on Cloudflare's side. Our team is actively monitoring the situation.
We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available.
For reference: https://www.cloudflarestatus.com/incidents/v3yl7jqmqj51
Jun 22, 2:59 PM
[Piano Analytics] Real-time data latency
Started: Jun 9, 9:52 AM
investigating
Since approximately 11:00 PM (UTC) on June 8, 2026, there have been intermittent delays loading files into Snowflake. The average load duration is currently about 10 minutes, compared to the usual under 2 minutes.
The issue has been identified and a ticket has been opened with Snowflake.
Jun 9, 9:52 AM
May 2026
Content Crawler Service Disruption
Started: May 29, 2:31 AM
monitoring
A fix has been implemented and all Content pipeline services have been restored. Some processing delays may persist while the crawling backlog clears. We will continue to monitor and confirm full resolution.
May 29, 9:24 AM
identified
The issue has been identified and a fix is being implemented.
May 29, 8:39 AM
investigating
We are continuing to investigate this issue.
May 29, 2:31 AM
investigating
We are currently experiencing an issue with the Content Crawler, which is failing to crawl content. Our team is actively investigating the root cause. We will provide further updates as more information becomes available.
May 29, 2:31 AM
Audience - API Failures happening in Europe environment.
Started: May 28, 4:27 PM
monitoring
A fix has been implemented and we are currently monitoring the results.
At this time, API performance has returned to normal operation levels and the platform is behaving as expected again.
We will continue monitoring closely to ensure stability.
May 28, 5:10 PM
identified
We identified an issue in our systems starting around 10:20 UTC that is currently degrading CXSense platform responsiveness over the /public/user/id endpoint.
As a result, some users may experience failed requests, while others may experience longer response times and timeouts.
Our engineering team is actively investigating and working on mitigation efforts. We will continue to provide updates as more information becomes available.
May 28, 4:27 PM
[Activation] Service disruption (US region)
Started: May 20, 10:19 AM
monitoring
On 20 May 2026, starting at approximately 09:58 UTC, we identified an issue affecting Piano Activation in the US environment, impacting the Dashboard, Piano ID authentication, and checkout flows. A fix has been applied and the platform is now operating normally. We are continuing to monitor the situation and further details will follow.
We apologise for any inconvenience caused.
May 20, 10:19 AM
[Activation] Publisher Dashboard Degraded Performance (AP region)
Started: May 15, 8:03 AM
identified
We are currently experiencing degraded performance across the Publisher Dashboard in the AP environment, with data taking up to 3 hours longer than usual to reflect recent changes. This may affect any section of the Dashboard — including user search, reporting, and other data views. Our engineering team has identified the underlying cause and is actively working on a resolution. We will provide updates as the situation progresses.
May 15, 8:03 AM
Europe - Composer - Experiences targeting custom fields are failing
Started: May 13, 1:48 PM
monitoring
The issue has been identified and fixed; we're currently monitoring the experience executions.
May 13, 2:02 PM
investigating
We are currently investigating issues affecting the execution of experiences in our European region for segmentation that relies on custom field rules. Impacted users may notice that experiences are not triggering as expected, not reaching the desired outcome.
Our engineering team is actively investigating the issue.
May 13, 1:48 PM
[Piano Analytics] Incident supported by the on-call team
Started: May 8, 10:21 PM
investigating
We are currently experiencing a production incident on Piano Analytics products.
Please excuse us for any inconvenience caused.
May 8, 10:21 PM
Composer C1X segmentation issues (EU & US regions)
Started: May 8, 6:04 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 8, 9:26 AM
investigating
Composer is experiencing a service incident affecting C1X segmentation in both EU and US regions. Impact includes high error rates, degraded segment lookup, and degraded widget performance. The issue started at approximately 22:00 UTC on May 7 and continues with periods of instability. Our team is actively investigating the issue.
May 8, 6:04 AM
Piano Sandbox - Composer currently not working
Started: May 6, 1:17 PM
monitoring
We are continuing to monitor for any further issues.
May 6, 1:44 PM
monitoring
The team has deployed a fix, and the issue has been resolved. Experiences are executing, and the Composer module is working normally.
We will continue monitoring the remediation.
May 6, 1:43 PM
identified
We are currently experiencing an issue with Composer in our sandbox environment; the Composer module and experiences fail to load.
Our team has identified the root cause and is actively working to resolve the issue.
We will provide updates as more information becomes available.
May 6, 1:17 PM
April 2026
Composer waterfall issues on US environment.
Started: Apr 27, 4:57 PM
monitoring
The issue has been identified and mitigated; we will continue monitoring the remediation.
Apr 27, 10:01 PM
investigating
Our team has restored the priority rules to their pre-incident state while we continue to investigate the root cause.
We advise customers to avoid making changes to priority rules until the investigation is complete. We will provide further updates as more information becomes available.
Apr 27, 6:37 PM
investigating
We have found an issue with our priority rules for API interaction on server/edge in Composer. The dev team is currently investigating.
Clients may find their list order being changed or unsorted without any user interaction. We will continue updating this incident once we identify the root cause.
Apr 27, 4:57 PM
Elevated server latency in Composer execution
Started: Apr 23, 2:35 PM
monitoring
We are continuing to monitor for any further issues.
Apr 23, 5:50 PM
monitoring
The incident has been resolved. We will continue monitoring the latency on the backend servers.
Apr 23, 5:31 PM
identified
Composer is experiencing a latency incident affecting executions in the US region starting at 10 AM UTC. Impact includes timeouts and degraded performance.
Apr 23, 2:35 PM
[Activation] Publisher Dashboard - Composer Experience version selection impacted
Started: Apr 21, 9:00 AM
identified
The issue has been identified and a fix is being implemented.
Apr 21, 9:22 AM
investigating
We are currently investigating an issue affecting the publisher dashboard where users are unable to interact with the experience version dropdown and other buttons in Composer.
Apr 21, 9:00 AM
[Activation] Composer segmentation issues (EU region)
Started: Apr 15, 5:14 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 15, 8:45 AM
identified
The issue has been identified and a fix is being implemented.
Apr 15, 6:54 AM
investigating
Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
Apr 15, 6:09 AM
[Activation] Composer segmentation issues (EU region)
Started: Apr 13, 5:42 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 8:30 AM
investigating
Composer is experiencing a service incident affecting Audience segments and Propensity Models in the EU region. Impact includes high error rates, degraded segment lookup, and degraded widget performance.
Apr 13, 7:18 AM
ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue
Started: Apr 12, 5:00 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 3:32 AM
identified
Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.
Apr 12, 5:00 AM
[Activation] Site Licensing incident (AP region)
Started: Apr 6, 1:53 PM
monitoring
Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress.
A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.
Apr 6, 1:53 PM