Current answer
Piano Software experienced a minor incident: [Piano Audience] – Insight Data Delays. ServiceAlert observed recovery on Nov 12, 2026.
Official Piano Software status page Current Piano Software status
ServiceAlert observed status change:
Looking for an update now? Check the current status, or follow Piano Software for future changes.
Incident Lifecycle
Affected Components
Piano Audience - Insight
Incident Timeline
Monitoring
The infrastructure updates have been completed and the data lag has been recovered. No data has been lost. We are continuing to monitor the situation and will resolve this incident once we have confirmed that everything remains stable.
Nov 12, 2026 at 7:26 AM UTC
Identified
Due to some infrastructure updates, some customers may see intermittent delays in reports and dashboards in Piano Audience - Insight. No data will be lost. We will resolve this incident as soon as these updates are complete and the data lag is restored.
Nov 11, 2026 at 3:02 PM UTC
Was your business affected by this Piano Software outage?
Follow Piano Software and route available status alerts to email or a team channel.