Current answer
Persona experienced a minor incident: Increased latency on webhooks. Resolved on Oct 25, 2025.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Incident Timeline
Resolved
The issue is now fully mitigated. Response times have remained stable.
Oct 25, 2025 at 1:34 AM UTC
Monitoring
Mitigations have been deployed. Webhook response times have recovered and we are processing all new webhook delivery events at expected rates.
Oct 25, 2025 at 12:43 AM UTC
Identified
We continue to work to remediate the problem. We have made headway with our efforts and webhook response times are decreasing. In order to mitigate issues, webhook retries were disabled at approximately October 25 00:15 UTC and reenabled at 00:30 UTC.
Oct 25, 2025 at 12:31 AM UTC
Identified
We have identified the problem and are deploying fixes.
Oct 24, 2025 at 11:39 PM UTC
Investigating
We are investigating increased latencies on webhook responses for US-based organizations.
Oct 24, 2025 at 11:32 PM UTC
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