Current answer
Persona experienced a minor incident: Selfie and Government ID Elevated Latency. Resolved on Apr 27, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Incident Timeline
Resolved
Correction the issue was between 21:40 UTC - 22:22 UTC
Apr 27, 2026 at 11:49 PM UTC
Resolved
On April 27, between 9:39 and 10:21 UTC, we experienced elevated latency affecting Selfie and Government ID verifications. The issue was mitigated by disabling and rolling back recent model changes that were contributing to the increased latency.
Apr 27, 2026 at 9:39 PM UTC
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