Current answer
Persona experienced a minor incident: Case Status - Not Updating. Resolved on Jun 22, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
Cases
Incident Timeline
Resolved
Incident Resolved: Case Status update via workflows and dashboards are fully functional after a brief disruption between 18:30 and 19:20 UTC. All automated case updates have caught up. Please manually update the status of any cases modified during that specific timeframe.
Jun 22, 2026 at 7:48 PM UTC
Monitoring
Case status can now be updated after the fix was implemented. We are currently monitoring to confirm full resolution.
Jun 22, 2026 at 7:34 PM UTC
Identified
The root cause of the issue has been identified and we rolled out a fix at 19:20 UTC.
Jun 22, 2026 at 7:20 PM UTC
Investigating
We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues.
Jun 22, 2026 at 6:29 PM UTC
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