Elevated Latency on Document and Government ID verifications (EU)
View the provider incident record →Current answer
Persona experienced a minor incident: Elevated Latency on Document and Government ID verifications (EU). Resolved on Jul 23, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Incident Timeline
Resolved
Between 10:45am UTC - 16:35pm UTC, and then again between 18:25 UTC - 18:50 UTC, we experienced elevated response times affecting document and government ID verifications in the EU region. The issue is now resolved.
Jul 23, 2026 at 10:43 PM UTC
Monitoring
We are seeing partial recovery in the EU region, and capacity has improved. We are continuing to monitor the situation.
Jul 23, 2026 at 5:54 PM UTC
Investigating
We are currently investigating elevated response times affecting document and government ID verifications in the EU region. The issue began at approximately 10:45 UTC.
Jul 23, 2026 at 2:33 PM UTC
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