Elevated Latency on Document verifications and Government ID verification
View the provider incident record →Current answer
Persona experienced a minor incident: Elevated Latency on Document verifications and Government ID verification. Resolved on Jul 25, 2026.
The notice publication date does not establish the outage start. Provider resolved: .
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Provider notice timeline
Affected Components
Verifications
Incident Timeline
Resolved
A fix was applied at 19:15 UTC (July 21st). The issue is now resolved.
Jul 25, 2026 at 1:09 AM UTC
Monitoring
Between 12:50 and 16:30 UTC (July 21st), we saw elevated response times across government ID and document verifications in the US region. This is now being monitored. A fix was applied at 19:15 UTC (July 21st), and monitoring is ongoing.
Jul 21, 2026 at 5:08 PM UTC
Investigating
We're currently investigating elevated response times in the US region, impacting document and government ID verifications. We'll post an update soon.
Jul 21, 2026 at 3:08 PM UTC
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