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91.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to investigate the cause of this disruption.
investigating
Some customers are experiencing authentication errors when connecting to the Pendo MCP, which prevents the connection from being established. Our team is actively investigating to determine cause of this disruption.
Existing MCP connections will continue to work until session expiration.
Mobile GuidesMobile GuidesMobile GuidesMobile GuidesMobile Guides
investigating
We are currently investigating an issue where pairing a mobile device with the Pendo Designer fails. This affects on-device guide testing and Mobile Debugger in multiple regions. We'll share an update as soon as we have more information.
Guide targeting has been restored. We are continuing to monitor for any further issues.
identified
We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.
Latency issue in US region impacting login, guide delivery and event data processing
Pendo UIGuide DeliverabilityMobile GuidesAnalytics - Data ProcessingMobile Analytics
monitoring
Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
monitoring
We are continuing to monitor for any further issues.
monitoring
We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
We are investigating reports of users being unexpectedly signed out of Pendo and prompted to log back in. This is affecting a subset of users in the US Environment and we are currently investigating other environments for similar behavior. Our team is actively working to determine the cause.
If you are experiencing this, clearing your browser's cache and cookies for the Pendo domain (or restarting your browser) has resolved the disruption for some users. We'll share updates as we learn more.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Issue with Visual Design Studio Loading Incorrect Guide
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have successfully reverted the code causing the issue and are monitoring the issue.
identified
We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.
investigating
We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly.
Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it.
Our engineering team remains actively engaged in the investiga...
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly.
Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it.
Our engineering team is investigating. We will provide further updates as our in...
Investigating | Pendo MCP Authentication – All Regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have successfully rolled back and are now monitoring the issue.
identified
Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.
investigating
We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.
April 2026
Event Processing Delayed in US environment
minorSource not attested
Last archived state: resolved
View archived record details
identified
The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.
investigating
We are currently investigating an issue where event processing is delayed for a subset of customers.
Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service.
We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.
March 2026
Issues with Editing Existing Segments
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix.
As a workaround, cloning and existing segment or creating new segments works as expected.
investigating
We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently.
As a workaround, cloning and existing segment or creating new segments works as expected.
Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience thi...
Send Update Shows No Recipients in Pendo Listen
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.
investigating
We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.
