Latency issue in US region impacting login, guide delivery and event data processing
View the provider incident record →Current answer
Pendo experienced a major incident: Latency issue in US region impacting login, guide delivery and event data processing. ServiceAlert observed recovery on Sep 14, 2026.
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Incident Lifecycle
Affected Components
Pendo UI
Guide Deliverability
Mobile Guides
Analytics - Data Processing
Mobile Analytics
Incident Timeline
Monitoring
Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
Sep 14, 2026 at 4:22 PM UTC
Monitoring
We are continuing to monitor for any further issues.
Sep 14, 2026 at 4:18 PM UTC
Monitoring
We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
Sep 14, 2026 at 4:14 PM UTC
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