Current answer
Pendo experienced a critical incident: Guide targeting impacted in US Environment. ServiceAlert observed recovery on Sep 21, 2026.
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Incident Lifecycle
Affected Components
Guide Targeting
Incident Timeline
Monitoring
Guide targeting has been restored. We are continuing to monitor for any further issues.
Sep 21, 2026 at 9:16 PM UTC
Identified
We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.
Sep 21, 2026 at 8:54 PM UTC
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