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91.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are continuing to investigate the cause of this disruption.
investigating
Some customers are experiencing authentication errors when connecting to the Pendo MCP, which prevents the connection from being established. Our team is actively investigating to determine cause of this disruption.
Existing MCP connections will continue to work until session expiration.
Mobile GuidesMobile GuidesMobile GuidesMobile GuidesMobile Guides
investigating
We are currently investigating an issue where pairing a mobile device with the Pendo Designer fails. This affects on-device guide testing and Mobile Debugger in multiple regions. We'll share an update as soon as we have more information.
Guide targeting has been restored. We are continuing to monitor for any further issues.
identified
We have identified the cause of a disruption affecting guide targeting for a subset of visitors in the US environment, beginning at approximately 3:50 PM EDT. Our team is actively deploying a fix and will provide a further update as it is confirmed.
Latency issue in US region impacting login, guide delivery and event data processing
Pendo UIGuide DeliverabilityMobile GuidesAnalytics - Data ProcessingMobile Analytics
monitoring
Guide deliverability, data processing, and logins have been restored. There was no loss of data. There may be a small delay in event processing.
monitoring
We are continuing to monitor for any further issues.
monitoring
We have deployed a fix for a disruption affecting login, guide delivery latency (web and mobile), and event data processing latency in our US environment. Our team is actively monitoring to confirm the behavior is fully resolved and will provide a further update once that's confirmed.
We are investigating reports of users being unexpectedly signed out of Pendo and prompted to log back in. This is affecting a subset of users in the US Environment and we are currently investigating other environments for similar behavior. Our team is actively working to determine the cause.
If you are experiencing this, clearing your browser's cache and cookies for the Pendo domain (or restarting your browser) has resolved the disruption for some users. We'll share updates as we learn more.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Error thrown in continuing Leo conversations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have tested and deployed a fix and the issue with continuing conversations in Leo should be resolved. We will continue to monitor the fix for a period of time before resolving the issue.
identified
We are investigating a disruption affecting Pendo's AI assistant, Leo. Some customers may be unable to continue a conversation with Leo after the first message. Our team has identified the behavior and is deploying a fix. Further updates will follow.
Guide display disruption affecting the beta Web SDK
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a change to restore normal guide behavior on the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. We are monitoring to confirm full recovery and will follow up once resolution is confirmed.
identified
We have identified the behavior affecting Pendo guides on the beta version of the Pendo Web SDK, where guides may prevent interaction with the underlying page. We are deploying a change to restore normal behavior. Customers on the stable Web SDK are not affected. Further updates will follow.
investigating
We are investigating a disruption affecting how Pendo guides display for customers using the beta version of the Pendo Web SDK. Customers on the stable Web SDK are not affected. Our team is actively investigating and further updates will follow.
Event processing delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
All events other than session replay events are back to normal processing latency. We are continuing to make progress on the session replay event backlog.
monitoring
This morning we experienced delays in processing of incoming events. While no events were lost during this time, the delays could have impacted the targeting of guides which rely on page and feature views for eligibility. At this time, we are back to normal processing latency for 90% of customers, and should soon catch up for the rest.
Data Sync Destination Failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have restored connectivity across all affected Data Sync destinations. No further action is required from you.
Recurring exports are queued and processing. Some delays in delivery may persist through the weekend, but will not result in destinations being automatically disabled. The backfill of any missing data from the disruption window is planned for early next week to avoid any impact to ongoing processing and delivery.
We will post another update once the backfill is complete.
identified
We have identified a disruption affecting multiple Data Sync destinations. Customers with Data Sync destinations configured may be experiencing delivery failures and may have received automated destination-failure notification emails from Pendo.
Our engineering team is actively working to restore connectivity across affected destinations.
If you received a destination-failure notification email, no action is required from you at this time. We will provide updated guidance if steps are nee...
May 2026
Pendo Academy Currently Inaccessible
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials.
Our teams are currently investigating the root cause.
Agent Analytics Data Processing Delay – EU Region Only
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.
investigating
We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.
Salesforce Integration Degradation Continues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We deployed the fix and will continue to monitor to ensure it resolves the initial issue.
identified
We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.
investigating
We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen).
Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
Salesforce Integration Degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed a hotfix for the issue impacting Salesforce integrations and are actively monitoring. If your integration is still not syncing, a Pendo admin and a Salesforce user with the proper Salesforce permissions may need to re-authenticate your Salesforce connection manually.
To manually reset please 1) Navigate to Subscription Settings > Metadata 2) Scroll to Salesforce Integration 3) Click Begin 4) Authenticate with Salesforce (then following instructions in Salesforce) 5) Finally...
identified
We are working currently to roll out a hotfix to mitigate this issue.
identified
We are aware of an issue that may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen).
Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
Guide Delivery Outage - US1 Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
investigating
We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
investigating
We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
We are continuing to work on a fix for this issue.
identified
We are continuing to work towards a resolution. We will continue to provide updates as they become available.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing an issue causing Listen email notifications to be unavailable. Our team has identified an issue and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.
