Pendo Outage History
Uptime record, past incidents, and downtime history for Pendo.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 77.8% | 9 | 2 |
| June 2026 | 70% | 30 | 9 |
| May 2026 | 51.6% | 31 | 15 |
| April 2026 | 90.5% | 21 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
Data Sync Destination Failures
Started: Jul 2, 3:47 PM
monitoring
We have restored connectivity across all affected Data Sync destinations. No further action is required from you.
Recurring exports are queued and processing. Some delays in delivery may persist through the weekend, but will not result in destinations being automatically disabled. The backfill of any missing data from the disruption window is planned for early next week to avoid any impact to ongoing processing and delivery.
We will post another update once the backfill is complete.
Jul 2, 9:40 PM
identified
We have identified a disruption affecting multiple Data Sync destinations. Customers with Data Sync destinations configured may be experiencing delivery failures and may have received automated destination-failure notification emails from Pendo.
Our engineering team is actively working to restore connectivity across affected destinations.
If you received a destination-failure notification email, no action is required from you at this time. We will provide updated guidance if steps are nee...
Jul 2, 3:47 PM
May 2026
Pendo Academy Currently Inaccessible
Started: May 29, 12:40 PM
investigating
Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials.
Our teams are currently investigating the root cause.
May 29, 12:40 PM
Agent Analytics Data Processing Delay – EU Region Only
Started: May 28, 9:34 PM
monitoring
We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.
May 28, 10:21 PM
investigating
We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.
May 28, 9:34 PM
Salesforce Integration Degradation Continues
Started: May 28, 2:41 PM
monitoring
We deployed the fix and will continue to monitor to ensure it resolves the initial issue.
May 28, 6:29 PM
identified
We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.
May 28, 5:29 PM
investigating
We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen).
Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
May 28, 2:41 PM
Salesforce Integration Degraded
Started: May 27, 3:56 PM
monitoring
We have deployed a hotfix for the issue impacting Salesforce integrations and are actively monitoring. If your integration is still not syncing, a Pendo admin and a Salesforce user with the proper Salesforce permissions may need to re-authenticate your Salesforce connection manually.
To manually reset please 1) Navigate to Subscription Settings > Metadata 2) Scroll to Salesforce Integration 3) Click Begin 4) Authenticate with Salesforce (then following instructions in Salesforce) 5) Finally...
May 27, 9:55 PM
identified
We are working currently to roll out a hotfix to mitigate this issue.
May 27, 5:45 PM
identified
We are aware of an issue that may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen).
Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
May 27, 3:56 PM
Guide Delivery Outage - US1 Region
Started: May 19, 4:50 PM
monitoring
Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
May 19, 5:33 PM
investigating
We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
May 19, 5:27 PM
investigating
We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
May 19, 4:50 PM
Incident: Listen Email Notifications Temporarily Unavailable
Started: May 19, 10:24 AM
identified
We are continuing to work on a fix for this issue.
May 19, 2:08 PM
identified
We are continuing to work towards a resolution. We will continue to provide updates as they become available.
May 19, 1:51 PM
identified
We are continuing to work on a fix for this issue.
May 19, 10:39 AM
identified
We are currently experiencing an issue causing Listen email notifications to be unavailable. Our team has identified an issue and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.
May 19, 10:24 AM
Issue with Visual Design Studio Loading Incorrect Guide
Started: May 13, 1:29 PM
monitoring
We have successfully reverted the code causing the issue and are monitoring the issue.
May 13, 7:28 PM
identified
We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.
May 13, 6:37 PM
investigating
We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly.
Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it.
Our engineering team remains actively engaged in the investiga...
May 13, 4:06 PM
investigating
We are continuing to investigate this issue.
May 13, 2:18 PM
investigating
We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly.
Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it.
Our engineering team is investigating. We will provide further updates as our in...
May 13, 1:29 PM
Investigating | Pendo MCP Authentication – All Regions
Started: May 8, 5:05 PM
monitoring
We have successfully rolled back and are now monitoring the issue.
May 8, 6:24 PM
identified
Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.
May 8, 5:58 PM
investigating
We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.
May 8, 5:05 PM
April 2026
Event Processing Delayed in US environment
Started: Apr 13, 9:31 PM
identified
The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.
Apr 13, 11:16 PM
investigating
We are currently investigating an issue where event processing is delayed for a subset of customers.
Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service.
We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.
Apr 13, 9:31 PM
March 2026
Issues with Editing Existing Segments
Started: Mar 18, 12:50 PM
identified
We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix.
As a workaround, cloning and existing segment or creating new segments works as expected.
Mar 18, 1:02 PM
investigating
We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently.
As a workaround, cloning and existing segment or creating new segments works as expected.
Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience thi...
Mar 18, 12:50 PM
Send Update Shows No Recipients in Pendo Listen
Started: Mar 12, 2:49 PM
identified
We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.
Mar 12, 3:28 PM
investigating
We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.
Mar 12, 2:49 PM