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0%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Incident affecting data preview in ODC Studio and runtime applications
Europe / IrelandEurope / LondonAsia Pacific / Sydney
monitoring
The fix has now been fully applied across all affected regions, and error rates have returned to normal levels. Users should once again be able to preview data in ODC Studio and access their applications as expected.
We are continuing to monitor the platform closely and are confirming full recovery with affected users. We will provide a further update once we have confirmed the incident is fully resolved.
identified
We have identified the cause of this issue as a recent database authentication update that failed validation during rollout. The update has been reverted, and a fix is currently being deployed.
As the fix is applied across affected regions, users may still experience difficulty previewing application data in ODC Studio or encounter errors when accessing their applications.
We will provide an update as soon as more information becomes available.
investigating
We are investigating an issue affecting ODC users across multiple regions. Users are currently unable to preview data in ODC Studio and may also encounter errors in application runtime. The issue is associated with the error message: "FATAL: PAM authentication failed for user "osruntime"".
Our engineering team is actively investigating the issue, and we will provide an update as soon as more information is available.
Incident affecting Personal Edition login in Asia Pacific (Singapore)
We have applied the fix to a first set of affected accounts in the Asia Pacific (Singapore) region and confirmed that users on those accounts are able to log in to their Personal Environments again. The remaining affected accounts have not yet been updated, and users on those accounts will continue to see the "Login with external provider failed" error until the fix is applied.
We will provide a further update as more information becomes available.
identified
We have identified the cause of the issue affecting login to Personal Environments in the Asia Pacific (Singapore) region. The problem is related to a configuration issue with the external login provider for affected accounts.
Some users may still experience the previously reported "Login with external provider failed" error while the fix is completed across all affected accounts.
Our team is actively working to finish the resolution and will provide a further update once more information is available.
investigating
We are investigating an issue impacting ODC Personal Editions in the Asia Pacific (Singapore) region. Users may be unable to log in to their personal environments and may encounter the error message "Login with external provider failed."
Our team is actively investigating the issue and will provide further updates as soon as more information becomes available.
Authentication Issues Affecting ODC in the Israel (Tel Aviv) Region
Our cloud provider has resolved the infrastructure disruption in the underlying cloud region, and our services in the Israel (Tel Aviv) region have recovered. Users should now be able to sign in to the ODC Portal and access their applications.
We are monitoring the platform closely to confirm it remains stable and will provide a further update once we have confirmed full resolution.
investigating
The issue has been traced to an infrastructure disruption in the underlying cloud region, which is affecting our services in the Israel (Tel Aviv) region. Users remain unable to sign in to the ODC Portal.
We are working closely with our cloud provider, who is actively working to mitigate the disruption. We will provide updates as more information becomes available.
investigating
We are aware of authentication issues affecting users in the Israel (Tel Aviv) region. Users are currently unable to sign in to both the ODC Portal and runtime applications in all Stages.
Our team is actively investigating and will provide updates as more information becomes available.
A fix has been applied to all accounts affected by the password reset issue on ODC Personal Edition and the Community website. We are now closely monitoring the platform to confirm that password resets are completing as expected and that all affected accounts have fully recovered. If you continue to experience issues resetting your password, please contact our Global Support team.
identified
The fix for the issue affecting password resets on ODC Personal Edition and the Community website is now being applied to all affected accounts. This process is progressing as expected, though some users may continue to experience issues until it completes over the coming hours.
In the meantime, if you receive an "invalid verification code" error when resetting your password despite using the correct code, please contact our Global Support team to have the mitigation applied to your account.
We will provide a further update as more information becomes available.
identified
We have identified the cause of the issue preventing some users from resetting their password on their ODC Personal Editions or the Community website.
This issue affects only a subset of emails. If you receive an "invalid verification code" error when resetting your community/ODC PE password despite using the correct verification code, please contact our Global Support for the mitigation to be applied to your account.
In the meantime, our teams are actively working on applying a global fix to all affected accounts.
We will provide an update once more details are available.
investigating
We are currently investigating an issue where users are unable to reset their passwords. When attempting to use the password reset flow, the process fails with the error message "incorrect verification code", despite entering the correct code. This is currently preventing users from logging in if they require a password reset.
Our team is actively investigating the issue to determine the cause and will provide further updates as soon as more information becomes available.
Maintenance work on the new Community unified login system is still underway. Our team is finalizing the transition tasks to ensure a smooth migration across the Community, O11 Personal Environments, and the ODC Personal Edition. Account operations and login access remain temporarily restricted while this work completes. We apologize for the extended downtime and will provide our next update shortly.
investigating
Maintenance work on the new Community unified login system is still underway. Our team is finalizing the transition tasks to ensure a smooth migration across the Community, O11 Personal Environments, and the ODC Personal Edition. Account operations and login access remain temporarily restricted while this work completes. We apologize for the extended downtime and will provide our next update shortly.
investigating
Maintenance work on the new Community unified login system is still underway. Our team is finalizing the transition tasks to ensure a smooth migration across the Community, O11 Personal Environments, and the ODC Personal Edition. Account operations and login access remain temporarily restricted while this work completes. We apologize for the extended downtime and will provide our next update shortly.
investigating
We are updating the OutSystems Community to a single, unified login system between September 8th and September 11th. This change creates one stable identity across the Community, O11 Personal Environments (PE), and ODC Personal Editions, eliminating the need to re-authenticate when navigating between platforms. Between September 8th and 11th, certain account operations—such as updating profile details, merging accounts, or requesting new PEs—will be temporarily restricted. Additionally, login access on both the Community and the Support Portal will experience a short outage on September 11th while the final switch completes.
Issue Affecting Log Pagination in ODC Portal Monitor
US East / VirginiaCanada / CentralSouth America / São PauloEurope / IrelandEurope / LondonEurope / FrankfurtAfrica / Cape TownIsrael / Tel AvivMiddle East / UAEAsia Pacific / MumbaiAsia Pacific / SingaporeAsia Pacific / JakartaAsia Pacific / Hong KongAsia Pacific / SeoulAsia Pacific / TokyoAsia Pacific / Sydney
identified
We have identified the cause of the issue and confirmed that it is impacting every region.
A fix is being finalized and rolled out. The issue will persist until the fix is fully deployed.
As a temporary workaround, we suggest applying stricter filters to limit the amount of logs to a single page as much as possible. We will provide updates as more information becomes available.
investigating
We are aware of an issue affecting the Logs page in ODC Portal Monitor across multiple regions. Users may be unable to view log entries beyond the first page — later pages can show entries that have already been seen. Our team is currently investigating the cause. We will provide updates as more information becomes available.
We have identified the cause of the issue affecting Mentor in ODC Studio in the Asia Pacific (Sydney) region, and a fix is being applied. Users may continue to see the connection error while the fix is rolled out across all affected environments.
We will provide updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue affecting ODC in the Sydney Region. Developers using Mentor Studio will run into an error stating, "Mentor couldn't connect. Please go online and try again." Our team is actively investigating and will provide updates as more information becomes available.
A solution has been applied to resolve this issue. We will continue monitoring this situation to ensure full recovery. We will provide updates as more information becomes available.
investigating
We are currently investigating an issue that may cause delays in the execution of timers for some applications. Some timers may remain pending longer than expected. We will provide an update as soon as we have more information.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Incident affecting ODC app deployments
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a fix for the deployment issue and are currently monitoring the system to ensure full recovery. Users in Asia Pacific (Singapore) and Europe (Frankfurt) should see services returning to normal, and we will provide a final update once stability is confirmed.
identified
We have identified the root cause of the issue preventing application deployments and are actively working on a fix. Users in Asia Pacific (Singapore) and Europe (Frankfurt) may continue to experience failed deployments and encounter error message OS-BLD-40303 while the solution is being implemented.
investigating
We are currently investigating an issue affecting users in Asia Pacific (Singapore) and Europe (Frankfurt). Affected users are experiencing failed application deployments to higher stages, accompanied by the error message OS-BLD-40303.
Our team is actively working to resolve the issue, and we will provide further updates as they become available.
Incident affecting ODC applications in the DEV stage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a solution and are currently monitoring the situation to ensure a full recovery. ODC users in the US East (N. Virginia) region who were blocked from accessing applications in the DEV stage and encountering "Upstream Request Timeout" errors should see services returning to normal.
investigating
We are currently investigating an issue affecting ODC users in the US East (N. Virginia) region. Users are experiencing issues accessing applications in the DEV stage and may encounter an "Upstream Request Timeout" error.
Our team is actively working to resolve the issue, and we will provide updates as more information becomes available.
May 2026
Incident: Error OS-BERT-60409 when using Count in Advanced Query across multiple regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A solution has been applied to resolve this issue.
A republish of the application is required to fully apply the fix.
We will continue monitoring this situation to ensure full recovery.
identified
We continue to make progress on the deployment of the fix affecting ODC services.
During the final stages of the rollout and validation process, additional time was required before pipelines could be safely unfrozen and normal operations resumed.
The updated estimated resolution time is now 11:00 UTC on May 25th.
Users may continue to experience intermittent symptoms while mitigation and validation activities remain in progress. We are actively monitoring the situation and will continue to...
identified
We continue to deploy the fix for the issue affecting ODC and are seeing progress across the impacted services.
Due to additional time required to complete the rollout safely and validate platform stability, the estimated resolution time has been updated to 07:00 UTC on May 23rd.
Users may continue to experience intermittent symptoms while deployment activities are ongoing. We are closely monitoring the situation and will provide further updates as progress continues.
identified
We have identified the cause of the issue affecting ODC and a fix is currently being deployed.
Users may continue to experience symptoms while the update is being implemented. We are monitoring the progress closely and aim to have the issue fully resolved by 00:00 UTC on May 23rd.
identified
We have identified the cause of an issue affecting the Count parameter in advanced SQL queries.
Customers may experience a runtime error (OS-BERT-60409 – Could not calculate the query count) and application crashes when using the Count parameter in advanced SQL queries.
Additionally, we strongly recommend avoiding any redeployment or republishing of applications that use Advanced SQL in production until the issue is resolved, to prevent any potential unexpected behavior.
Our team is acti...
Incident affecting Personal Environments for O11 and ODC
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Based on official feedback from AWS as of May 8th, the core issue impacting ODC is mitigated and the service is now operating normally.
For O11 Personal Environments, while the primary issue is resolved, some customers might still face 504 errors or access issues. A small number of instances remain impaired and AWS continues to work to recover all affected remaining resources. We will continue to closely monitor the situation and we will provide further updates when available.
monitoring
We have now confirmation from AWS that access is now being restored on the affected environments. We suggest that customers can start testing on their end. Some customers might still face 504 errors or access issues. We continue to closely monitor the situation and we will provide further updates when available.
monitoring
We have identified the root cause of the issue as a hardware failure within the AWS US East (N. Virginia) datacenter. We are actively deploying mitigations and closely monitoring AWS's recovery progress, which is expected to take several hours. Users may continue to experience symptoms while these fixes are being fully implemented.
monitoring
We can now confirm that impact should only be perceived on O11 Personal Environments. AWS was able to identify that the issue was caused by a thermal event. Recovery might take several hours. We will continue to investigate this issue and closely monitoring the developments on the AWS investigations.
identified
We are currently investigating an issue affecting O11 Personal Environments and ODC in the N. Virginia region. Customers may experience a variety of symptoms, most notably service unavailability for O11 and login/publishing issues for ODC. The cause has been identified to an issue in the AWS datacenter. We will provide an update as soon as more details are available.
April 2026
Partial System outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are experiencing some partial infrastructure outage which is causing connection issues with some of our online tools.
We will update you as soon as we have the website up and running.
Login Access Issue with ODC Portal
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue where users are unable to log into the ODC Portal. This issue is also impacting some functionality within ODC Studio.
Affected users may encounter an error message stating they do not have the necessary permissions to see the content or that they cannot access the page. This incident is currently confirmed to be affecting all regions.
We are working to identify the cause and will provide further updates as they become available.
March 2026
Partial System outage
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing some partial infrastructure outage which is causing connection issues with some of our online tools.
We will update you as soon as we have the website up and running.
