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0%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Incident affecting data preview in ODC Studio and runtime applications
Europe / IrelandEurope / LondonAsia Pacific / Sydney
monitoring
The fix has now been fully applied across all affected regions, and error rates have returned to normal levels. Users should once again be able to preview data in ODC Studio and access their applications as expected.
We are continuing to monitor the platform closely and are confirming full recovery with affected users. We will provide a further update once we have confirmed the incident is fully resolved.
identified
We have identified the cause of this issue as a recent database authentication update that failed validation during rollout. The update has been reverted, and a fix is currently being deployed.
As the fix is applied across affected regions, users may still experience difficulty previewing application data in ODC Studio or encounter errors when accessing their applications.
We will provide an update as soon as more information becomes available.
investigating
We are investigating an issue affecting ODC users across multiple regions. Users are currently unable to preview data in ODC Studio and may also encounter errors in application runtime. The issue is associated with the error message: "FATAL: PAM authentication failed for user "osruntime"".
Our engineering team is actively investigating the issue, and we will provide an update as soon as more information is available.
Incident affecting Personal Edition login in Asia Pacific (Singapore)
We have applied the fix to a first set of affected accounts in the Asia Pacific (Singapore) region and confirmed that users on those accounts are able to log in to their Personal Environments again. The remaining affected accounts have not yet been updated, and users on those accounts will continue to see the "Login with external provider failed" error until the fix is applied.
We will provide a further update as more information becomes available.
identified
We have identified the cause of the issue affecting login to Personal Environments in the Asia Pacific (Singapore) region. The problem is related to a configuration issue with the external login provider for affected accounts.
Some users may still experience the previously reported "Login with external provider failed" error while the fix is completed across all affected accounts.
Our team is actively working to finish the resolution and will provide a further update once more information is available.
investigating
We are investigating an issue impacting ODC Personal Editions in the Asia Pacific (Singapore) region. Users may be unable to log in to their personal environments and may encounter the error message "Login with external provider failed."
Our team is actively investigating the issue and will provide further updates as soon as more information becomes available.
Authentication Issues Affecting ODC in the Israel (Tel Aviv) Region
Our cloud provider has resolved the infrastructure disruption in the underlying cloud region, and our services in the Israel (Tel Aviv) region have recovered. Users should now be able to sign in to the ODC Portal and access their applications.
We are monitoring the platform closely to confirm it remains stable and will provide a further update once we have confirmed full resolution.
investigating
The issue has been traced to an infrastructure disruption in the underlying cloud region, which is affecting our services in the Israel (Tel Aviv) region. Users remain unable to sign in to the ODC Portal.
We are working closely with our cloud provider, who is actively working to mitigate the disruption. We will provide updates as more information becomes available.
investigating
We are aware of authentication issues affecting users in the Israel (Tel Aviv) region. Users are currently unable to sign in to both the ODC Portal and runtime applications in all Stages.
Our team is actively investigating and will provide updates as more information becomes available.
A fix has been applied to all accounts affected by the password reset issue on ODC Personal Edition and the Community website. We are now closely monitoring the platform to confirm that password resets are completing as expected and that all affected accounts have fully recovered. If you continue to experience issues resetting your password, please contact our Global Support team.
identified
The fix for the issue affecting password resets on ODC Personal Edition and the Community website is now being applied to all affected accounts. This process is progressing as expected, though some users may continue to experience issues until it completes over the coming hours.
In the meantime, if you receive an "invalid verification code" error when resetting your password despite using the correct code, please contact our Global Support team to have the mitigation applied to your account.
We will provide a further update as more information becomes available.
identified
We have identified the cause of the issue preventing some users from resetting their password on their ODC Personal Editions or the Community website.
This issue affects only a subset of emails. If you receive an "invalid verification code" error when resetting your community/ODC PE password despite using the correct verification code, please contact our Global Support for the mitigation to be applied to your account.
In the meantime, our teams are actively working on applying a global fix to all affected accounts.
We will provide an update once more details are available.
investigating
We are currently investigating an issue where users are unable to reset their passwords. When attempting to use the password reset flow, the process fails with the error message "incorrect verification code", despite entering the correct code. This is currently preventing users from logging in if they require a password reset.
Our team is actively investigating the issue to determine the cause and will provide further updates as soon as more information becomes available.
Maintenance work on the new Community unified login system is still underway. Our team is finalizing the transition tasks to ensure a smooth migration across the Community, O11 Personal Environments, and the ODC Personal Edition. Account operations and login access remain temporarily restricted while this work completes. We apologize for the extended downtime and will provide our next update shortly.
investigating
Maintenance work on the new Community unified login system is still underway. Our team is finalizing the transition tasks to ensure a smooth migration across the Community, O11 Personal Environments, and the ODC Personal Edition. Account operations and login access remain temporarily restricted while this work completes. We apologize for the extended downtime and will provide our next update shortly.
investigating
Maintenance work on the new Community unified login system is still underway. Our team is finalizing the transition tasks to ensure a smooth migration across the Community, O11 Personal Environments, and the ODC Personal Edition. Account operations and login access remain temporarily restricted while this work completes. We apologize for the extended downtime and will provide our next update shortly.
investigating
We are updating the OutSystems Community to a single, unified login system between September 8th and September 11th. This change creates one stable identity across the Community, O11 Personal Environments (PE), and ODC Personal Editions, eliminating the need to re-authenticate when navigating between platforms. Between September 8th and 11th, certain account operations—such as updating profile details, merging accounts, or requesting new PEs—will be temporarily restricted. Additionally, login access on both the Community and the Support Portal will experience a short outage on September 11th while the final switch completes.
Issue Affecting Log Pagination in ODC Portal Monitor
US East / VirginiaCanada / CentralSouth America / São PauloEurope / IrelandEurope / LondonEurope / FrankfurtAfrica / Cape TownIsrael / Tel AvivMiddle East / UAEAsia Pacific / MumbaiAsia Pacific / SingaporeAsia Pacific / JakartaAsia Pacific / Hong KongAsia Pacific / SeoulAsia Pacific / TokyoAsia Pacific / Sydney
identified
We have identified the cause of the issue and confirmed that it is impacting every region.
A fix is being finalized and rolled out. The issue will persist until the fix is fully deployed.
As a temporary workaround, we suggest applying stricter filters to limit the amount of logs to a single page as much as possible. We will provide updates as more information becomes available.
investigating
We are aware of an issue affecting the Logs page in ODC Portal Monitor across multiple regions. Users may be unable to view log entries beyond the first page — later pages can show entries that have already been seen. Our team is currently investigating the cause. We will provide updates as more information becomes available.
We have identified the cause of the issue affecting Mentor in ODC Studio in the Asia Pacific (Sydney) region, and a fix is being applied. Users may continue to see the connection error while the fix is rolled out across all affected environments.
We will provide updates as more information becomes available.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue affecting ODC in the Sydney Region. Developers using Mentor Studio will run into an error stating, "Mentor couldn't connect. Please go online and try again." Our team is actively investigating and will provide updates as more information becomes available.
A solution has been applied to resolve this issue. We will continue monitoring this situation to ensure full recovery. We will provide updates as more information becomes available.
investigating
We are currently investigating an issue that may cause delays in the execution of timers for some applications. Some timers may remain pending longer than expected. We will provide an update as soon as we have more information.
Legacy Incident Archive
17 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issue affecting application deployments in ODC
majorSource not attested
Last archived state: resolved
View archived record details
US East / VirginiaEurope / FrankfurtAsia Pacific / Tokyo
monitoring
A fix has been applied to address the issue affecting application deployments in ODC Portal, and we are seeing initial signs of recovery. Users attempting to deploy an application to another stage should progressively stop encountering the error OS-STGC-60005.
We are now monitoring the platform across the affected regions to confirm full recovery. We will provide updates as more information becomes available.
investigating
We are investigating an issue affecting application deployments in ODC Portal. Some users attempting to deploy an application to another stage may see the error message: "An error occurred while getting the generated code from revision. (OS-STGC-60005)".
The issue may be intermittent and is currently affecting users across multiple regions.
Our team is actively investigating the cause. We will provide an update as soon as more information is available.
Incident affecting Mentor in ODC Portal
minorSource not attested
Last archived state: resolved
View archived record details
US East / VirginiaEurope / IrelandEurope / FrankfurtAsia Pacific / Singapore
monitoring
Our team has implemented a fix for the issue affecting Mentor in the ODC Portal, which was caused by a recent change to the service. We have confirmed that generating and editing applications using Mentor is working again across the affected regions, and we are continuing to monitor.
We will provide a further update once monitoring is complete.
investigating
We are currently investigating an issue where users are unable to generate and edit applications using Mentor in the ODC Portal, due to the error OS-IDE-CONVERSATIONAL-50035. This issue is impacting multiple regions. Mentor in Studio remains functional.
Our team is actively investigating the issue, and we will provide updates as more information becomes available.
Partial System outage
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are experiencing some partial infrastructure outage which is causing connection issues with some of our online tools.
We will update you as soon as we have the website up and running.
Issue Affecting Application Configuration in ODC Portal
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to address the configuration issue affecting the ODC Portal in the Asia Pacific (Singapore), Europe (Frankfurt), and US East (Virginia) regions. We are now closely monitoring the platform to ensure application configurations are loading as expected and to confirm that all systems have fully recovered.
investigating
We continue to investigate the issue affecting ODC in the Asia Pacific (Singapore, Sydney), Europe (Frankfurt), and US East (Virginia) regions. Customers continue to report errors when opening the Configuration tab. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
investigating
We are aware of an issue affecting ODC in the Asia Pacific (Singapore, Sydney), Europe (Frankfurt), and US East (Virginia) regions. Users impacted may see the application load and then fail when opening the Configuration tab, along with an error message: "Couldn't get IP filter group" (OS-APPC-60043).
Our team is actively investigating and will provide updates as more information becomes available.
Incident affecting sign-in and application access on ODC
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been applied to address the issue affecting sign-in and application access for ODC in the South America / São Paulo region. Initial checks with affected users confirm that sign-in and application access have been restored.
We are now monitoring the platform to ensure full recovery across all affected services, including ODC Studio and the ODC Portal.
investigating
We are aware of an issue affecting ODC in the South America / São Paulo region. Users may be unable to sign in, and applications in production may be unavailable to end users. Access to ODC Studio and the ODC Portal may also be affected.
Our team is currently investigating the cause and will provide updates as more information becomes available.
July 2026
Incident affecting Applications in Development Stage in Europe Central
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor the implemented fix, and no new occurrences have been reported.
We will share our next status update by the end of the week.
monitoring
We continue to monitor the fix implemented earlier this morning to ensure full recovery. Applications should scale up successfully with no errors now.
Some latency (seconds) might still be noticed before they fully scale up.
We will provide updates as more information becomes available.
identified
We have identified the cause of the "upstream request timeout" error.
Our team has implemented a fix and apps should once again scale up succesfully without errors. We continue to investigate the issue to ensure full recovery.
The previously mentioned workaround of republishing your applications remains available during this period.
We will provide updates as more information becomes available.
investigating
We are aware of an issue affecting Applications in the Development Stage in Europe Central (Frankfurt).
Applications may experience an "upstream request timeout" error, when scaling up.
As a workaround, most applications will load after a few minutes. Republishing the application will also successfully scale it up within few minutes.
Our team is currently investigating its cause. We will provide an update as soon as more details are available.
Recurrence of the incident affecting Personal Editions on ODC in several regions
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our team has deployed an automated fix to systematically restore affected Personal Edition environments. Recovery is now in progress across all regions. The fix should handle recovery automatically. We are actively monitoring restoration progress and will confirm full resolution once the process completes. We will provide updates as more information becomes available.
identified
We have identified a temporary workaround that may help affected users restore access while the fix continues to roll out: publishing an application in your Personal Edition may temporarily help wake it up.
If you are currently unable to wake your environment, please try publishing an application. We will provide further updates as the deployment progresses.
identified
Our team has identified a resolution and is actively rolling out a fix. During the deployment, symptoms may persist while the fix reaches all affected regions. We will provide updates as more information becomes available.
investigating
We are aware of a recurrence of issues affecting Personal Editions on ODC in several regions (US East, Europe, and Asia Pacific).
Following the resolution we announced yesterday, some users have reported that they are still experiencing difficulties waking their environments from hibernation.
Our team is actively investigating this recurrence and working to identify the cause. We will provide updates as more information becomes available.
Incident affecting Personal Editions on ODC in several regions
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified. There is a bug in the synchronization between internal systems that operate the wake-up process. We are now working on correcting this to allow Personal Editions to be woken up successfully.
investigating
We are aware of an issue affecting Personal Editions on ODC in at least three different regions (US East (Ohio), Asia Pacific (Singapore) and Europe (Ireland).
Users are experiencing difficulties waking their environments from hibernation, with environments either returning to hibernated state or remaining indefinitely in the wake-up process.
Our team is currently investigating its cause. We will provide an update as soon as more details are available.
June 2026
Recurring issue Deployment Stage Incorrectly Ordered on ODC Platform
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented to address the configuration issue affecting deployment pipelines across multiple regions. We are now closely monitoring the platform to ensure application promotions are proceeding as expected and to confirm that all systems have fully recovered.
identified
We are investigating a recurring issue where users are experiencing difficulties promoting applications through their deployment pipelines due to an incorrect ordering of deployment stages. This issue is currently affecting users across several regions.
Our team is actively working to resolve the problem as quickly as possible and will provide updates as more information becomes available.
Deployment Stage Incorrectly Ordered on ODC Platform
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a solution to resolve the configuration issue affecting deployment pipelines across multiple regions. We are now monitoring the platform closely to ensure that application promotions are functioning correctly and that all systems have fully recovered.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on implementing the fix for the configuration issue affecting deployment pipelines across multiple regions.
While the mitigation actions are being executed, users may still experience issues promoting applications or see incorrect ordering in their deployment stages.
We remain focused on resolving this as quickly as possible and will provide another update once the solution has been fully rolled out.
identified
The root cause has been found and linked to a misconfigured code that was deployed recently, which was then used to update the environment configuration orders. Mitigation actions will be implemented soon. We appreciate your patience while the fix is being fully rolled out.
investigating
We are currently investigating an issue where users are experiencing difficulties promoting applications through their deployment pipelines due to an incorrect ordering of deployment stages. This issue is affecting users across several regions. We are working to resolve the problem as quickly as possible and will provide updates as more information becomes available.
