Current answer
OutSystems experienced a major incident: Incident affecting password reset functionality. ServiceAlert observed recovery on Sep 15, 2026.
Looking for an update now? Check the current status, or follow OutSystems for future changes.
Incident Lifecycle
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Incident Timeline
Monitoring
A fix has been applied to all accounts affected by the password reset issue on ODC Personal Edition and the Community website. We are now closely monitoring the platform to confirm that password resets are completing as expected and that all affected accounts have fully recovered. If you continue to experience issues resetting your password, please contact our Global Support team.
Sep 14, 2026 at 10:08 PM UTC
Identified
The fix for the issue affecting password resets on ODC Personal Edition and the Community website is now being applied to all affected accounts. This process is progressing as expected, though some users may continue to experience issues until it completes over the coming hours.
In the meantime, if you receive an "invalid verification code" error when resetting your password despite using the correct code, please contact our Global Support team to have the mitigation applied to your account.
We will provide a further update as more information becomes available.
In the meantime, if you receive an "invalid verification code" error when resetting your password despite using the correct code, please contact our Global Support team to have the mitigation applied to your account.
We will provide a further update as more information becomes available.
Sep 14, 2026 at 7:51 PM UTC
Identified
We have identified the cause of the issue preventing some users from resetting their password on their ODC Personal Editions or the Community website.
This issue affects only a subset of emails. If you receive an "invalid verification code" error when resetting your community/ODC PE password despite using the correct verification code, please contact our Global Support for the mitigation to be applied to your account.
In the meantime, our teams are actively working on applying a global fix to all affected accounts.
We will provide an update once more details are available.
This issue affects only a subset of emails. If you receive an "invalid verification code" error when resetting your community/ODC PE password despite using the correct verification code, please contact our Global Support for the mitigation to be applied to your account.
In the meantime, our teams are actively working on applying a global fix to all affected accounts.
We will provide an update once more details are available.
Sep 14, 2026 at 1:29 PM UTC
Investigating
We are currently investigating an issue where users are unable to reset their passwords. When attempting to use the password reset flow, the process fails with the error message "incorrect verification code", despite entering the correct code. This is currently preventing users from logging in if they require a password reset.
Our team is actively investigating the issue to determine the cause and will provide further updates as soon as more information becomes available.
Our team is actively investigating the issue to determine the cause and will provide further updates as soon as more information becomes available.
Sep 14, 2026 at 11:07 AM UTC
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