Issue Affecting User Sign in

A fix has been applied for the issue affecting sign-in to ODC across multiple regions. Users of affected organisations should now be able to log in to ODC and to their applications using built-in authentication as normal, without needing to enter their email address in lowercase.

We are monitoring the platform and confirming recovery with affected users.

We have identified the cause of the issue affecting user sign-in and password resets on ODC, and a fix has been developed and is now being rolled out. Until the fix has reached all affected users, sign-in problems may persist.

In the meantime, affected users should continue to sign in (or request a password reset if required) using an email address entirely in lowercase letters. This should completely mitigate the issue for that user.

We will provide updates as more information becomes available.

We are investigating an issue where users are unable to sign in to ODC Portal, ODC Studio and applications in runtime. Users may receive an “Incorrect Username or password” error message when using seemingly valid credentials. This also prevents the successful reset of passwords. This issue is affecting multiple customers.

As a workaround, affected users should sign in (or request a password reset if required) using an email address entirely in lowercase letters. This should completely mitigate the issue for that user. If these issues persist when using all-lowercase emails, it should not be related to this issue.

Our team is actively working to resolve the problem as quickly as possible and will provide updates as more information becomes available.