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Incident intermittently affecting application performance in ODC

Minor Impact Monitoring Ongoing per provider November 9, 2026
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Current answer

OutSystems experienced a minor incident: Incident intermittently affecting application performance in ODC. The provider currently marks this incident Monitoring.

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Incident Lifecycle

Identified Identified Identified Identified Identified Monitoring Monitoring Monitoring
Affected Components
Europe / Frankfurt Asia Pacific / Sydney

Incident Timeline

Monitoring
Our team continues to monitor the intermittent slowness affecting applications running on ODC across multiple regions. The mitigation we applied has reduced the slowness, but the improvement has levelled off, and some applications may still experience occasional slowness, particularly after periods of inactivity.

Fully removing the remaining slowness depends on a longer-term solution, which is still being worked on. We will provide updates as more information becomes available.
Nov 13, 2026 at 4:57 PM UTC
Monitoring
Our team continues to monitor the intermittent slowness affecting applications running on ODC. Since the improved mitigation was applied, we have observed a reduction in slowness. However, some applications may still experience occasional slowness, particularly after periods of inactivity.

We are investigating the remaining slowness and continuing to work on a longer-term solution. We will provide an update as soon as more information is available.
Nov 12, 2026 at 4:17 PM UTC
Monitoring
The improved mitigation has now been applied to reduce the intermittent slowness affecting applications running on ODC. Our team is monitoring closely to confirm that application performance has improved.

Some applications may still see occasional slowness after periods of inactivity. We will provide updates as more information becomes available.
Nov 11, 2026 at 7:56 PM UTC
Identified
Our team remains focused on reducing the intermittent slowness affecting applications running on ODC. Validation of the improved mitigation is still in progress. Customers may continue to experience slowness, particularly after periods of inactivity. We will provide an update as soon as more information is available.
Nov 11, 2026 at 6:25 AM UTC
Identified
Our team continues to work on reducing the intermittent slowness affecting applications running on ODC. Initial testing of the improved mitigation has shown positive results, and we are continuing to validate it before it is rolled out. Customers may still see slowness in the meantime. We will provide updates as more information becomes available.
Nov 10, 2026 at 11:19 PM UTC
Identified
Our team continues to work on reducing the intermittent slowness affecting applications running on ODC. We are currently validating an improved mitigation approach to confirm that it effectively reduces the impact before it is applied. Customers may continue to experience intermittent slowness in the meantime. We will provide an update as soon as more information is available.
Nov 10, 2026 at 4:20 PM UTC
Identified
Our team continues to work on mitigation measures for the issue affecting the performance of applications running on ODC across multiple regions. We are coordinating next steps with the affected customers, while a long-term solution is still being worked on. We will provide updates as more information becomes available.
Nov 10, 2026 at 3:25 AM UTC
Identified
We have identified the cause of an issue affecting the performance of applications running on ODC across multiple regions. The issue is not caused by customers’ applications or data. Users may continue to experience intermittent slowness, in some cases affecting several screens at the same time, and in some cases requests that do not complete. The issue should only happen after database inactivity periods.
Our team is actively implementing mitigation measures to reduce the impact, and a longer-term solution is also being worked on. Customers may continue to see these symptoms while the measures are rolled out. We will provide updates as more information becomes available.
Nov 9, 2026 at 3:52 PM UTC
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