Our team has identified an issue sending SMS messages to Austrian phone numbers. We are working with our third-party SMS service provider to resolve the issue. We appreciate your patience and will provide further updates as the situation progresses.
United States (US)Europe (EU)Australia (OC)Canada (CA)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our team has identified an issue affecting the availability of PDF generation capabilities for some users. We are actively working to implement a fix and restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as the situation progresses.
investigating
NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.
Thank you for your patience.
Network Discovery – Discovered devices not appearing (EU)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're investigating an issue in the EU environment where devices found during a Network Discovery scan aren't appearing under Devices > Discovered, despite the scan completing successfully.
EU – Apple APNs Certificate Creation and Renewal Issues
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re investigating an issue affecting the creation and renewal of Apple APNs certificates in the EU region. Existing certificate functionality may remain available, but customers with expired or expiring certificates may be impacted. Our engineering team is investigating
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
NinjaOne is aware of an issue impacting device monitoring data, where some customers may see missing device metrics within the dashboard. We are actively investigating and working to restore normal service.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're experiencing an elevated level of remote tool connection errors in OC and are currently looking into the issue.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Public API endpoint issue: devices-detailed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A hotfix has been deployed and we are currently validating the change.
identified
We expect to have a hotfix ready and deployed within the next two hours. This will result in a brief disruption of the API while we apply the hotfix, but it is expected to be brief
investigating
Known issue with the devices-detailed Public API endpoint now requiring pagination. We are working on rolling back this change. Until it is fixed customers can access all devices using the pageSize and after query parameters.
EU - Agents reporting Offline
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
A fix has been implemented and we are monitoring the results.
investigating
EU - Agents reporting Offline
CA - Web Portal Login Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
NinjaOne is aware of service issues affecting web portal login. We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at support@ninjarmm.com.
March 2026
NinjaOne Remote Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
NinjaOne has identified a service issue that may affect customer performance in the following areas of the portal:
- NinjaOne Remote
We are continuing our investigation and will provide regular status updates. Please contact Support for additional assistance at support@ninjarmm.com.
