Our team has identified an issue sending SMS messages to Austrian phone numbers. We are working with our third-party SMS service provider to resolve the issue. We appreciate your patience and will provide further updates as the situation progresses.
United States (US)Europe (EU)Australia (OC)Canada (CA)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our team has identified an issue affecting the availability of PDF generation capabilities for some users. We are actively working to implement a fix and restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as the situation progresses.
investigating
NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.
Thank you for your patience.
Network Discovery – Discovered devices not appearing (EU)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're investigating an issue in the EU environment where devices found during a Network Discovery scan aren't appearing under Devices > Discovered, despite the scan completing successfully.
EU – Apple APNs Certificate Creation and Renewal Issues
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re investigating an issue affecting the creation and renewal of Apple APNs certificates in the EU region. Existing certificate functionality may remain available, but customers with expired or expiring certificates may be impacted. Our engineering team is investigating
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
NinjaOne is aware of an issue impacting device monitoring data, where some customers may see missing device metrics within the dashboard. We are actively investigating and working to restore normal service.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're experiencing an elevated level of remote tool connection errors in OC and are currently looking into the issue.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
NinjaOne Console Helpcenter Ticket Submission
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified an issue preventing customers from submitting support tickets through the NinjaOne Console Helpcenter. Customers can continue submitting support requests through DOJO or by emailing support@ninjaone.com. We have applied a mitigation and are monitoring recovery.
July 2026
Dashboard - New Tenant UI Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
Our team has confirmed the issue is limited to the user interface and does not impact any underlying platform functionality or service availability. A fix has been identified and our team is deploying an update to all regions today at 15:00 CDT / 20:00 UTC to resolve the issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue where users may see error messages when accessing certain areas of the NinjaOne web interface in newly created tenants. This issue does not impact product functionality, but may result in unexpected error notifications being displayed. Our engineering teams are actively investigating.
US - Service Availability Issue
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mitigation efforts have shown positive results and we are seeing agents reporting status correctly at this time. We are continuing to monitor the incident.
monitoring
To help mitigate some agents still showing offline we are restarting our frontend web systems. Some users may see a slight increase in response time during this process.
monitoring
During the AWS Outage, Ninja Agents attempted and failed to reconnect to our backend services. This automatically triggers a backoff/retry mechanism in our agents that is designed to prevent traffic flooding or thundering herd behavior during significant outages. Agents are slowly reconnecting, but will randomize their reconnection attempts until successful. Additionally the service that was responsible for processing device status was struggling with the volume of agent status changes. We ha...
monitoring
We are continuing to monitor for any further issues.
monitoring
We have identified a broader connectivity issue within our cloud provider's infrastructure that is causing intermittent service disruptions for some customers. Recovery efforts are ongoing and service stability has improved, though some impact may persist while restoration work continues.
identified
We have identified a broader connectivity issue within our cloud provider's infrastructure that is causing intermittent service disruptions for some customers, and we are actively monitoring recovery efforts.
investigating
We are currently investigating this issue.
Intermittent Connectivity Issues with Ninja Remote
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have noted that this behavior is also seen in the US2 region. We are continuing to investigate the issue.
investigating
We are aware of intermittent issues with connecting to devices via Ninja Remote. We are currently investigating this issue
Automations and Scripting — Degraded
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue causing automations, scripts, and scheduled tasks to remain queued on NMS delegates has been resolved for affected customers in the EU region following a successful targeted hotfix, which we have confirmed through testing.
To fully address this across all regions, we will be rolling out the same fix via scheduled maintenance plans next week. Each affected region will receive advance notice of its specific maintenance window through this status page. No action is required from custo...
identified
Our testing indicates the issue is remediated within EU. We are assessing the scope of customers affected in our other regions so we can hotfix as necessary to minimize impact to all customers. More updates to come as we progress through those remediation steps.
identified
We have successfully deployed the hotfix to the affected customers in EU. We are validating the fix is working as expected.
identified
We are preparing to deploy a targeted hotfix for the customers who are currently affected by this issue in our EU region. There will be a brief disruption of API and Web portal access for a subset of customers while we push the change.
identified
We have identified that the issue is only affecting NMS delegates. To identify NMS delegates navigate to the Devices page, select the More Filters button in the top bar and select NMS Delegate.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Some customers may experience automations, scripts, and scheduled tasks remaining in a queued state and not executing. Affected devices will otherwise appear online and healthy. We have identified the cause and a fix is in progress. Further updates will follow as deployment timing is confirmed.
Release US2 - 14.1.0
Source not attested
Last archived state: resolved
View archived record details
investigating
We will be undergoing scheduled maintenance.
investigating
We are continuing to investigate this issue.
investigating
We will be undergoing scheduled maintenance.
EU - Processing Delay in Scheduled Services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and working on the remediation
investigating
We are currently investigating this issue.
EU - Processing Delay in Scheduled Services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a delay in processing of scheduled tasks for multiple products. We are investigating and will update as soon as we have more information.
Dropsuite performance degradation for EU hosted service
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of degraded performance affecting some users in the EU region. Other regions may experience intermittent impact. Our team is actively working on a resolution. We will provide updates as more information becomes available.
Dashboard - Performance Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of and investigating reports of customers experiencing dashboard-wide errors and slowness, primarily affecting the backup module (backup loading errors, missing backup tab, "error fetching bucket lists") and vulnerability reporting (blank vulnerability details showing only total devices impacted).
