Our team has identified an issue sending SMS messages to Austrian phone numbers. We are working with our third-party SMS service provider to resolve the issue. We appreciate your patience and will provide further updates as the situation progresses.
United States (US)Europe (EU)Australia (OC)Canada (CA)
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Our team has identified an issue affecting the availability of PDF generation capabilities for some users. We are actively working to implement a fix and restore full functionality as quickly as possible. We appreciate your patience and will provide further updates as the situation progresses.
investigating
NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.
Thank you for your patience.
Network Discovery – Discovered devices not appearing (EU)
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're investigating an issue in the EU environment where devices found during a Network Discovery scan aren't appearing under Devices > Discovered, despite the scan completing successfully.
EU – Apple APNs Certificate Creation and Renewal Issues
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re investigating an issue affecting the creation and renewal of Apple APNs certificates in the EU region. Existing certificate functionality may remain available, but customers with expired or expiring certificates may be impacted. Our engineering team is investigating
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
NinjaOne is aware of an issue impacting device monitoring data, where some customers may see missing device metrics within the dashboard. We are actively investigating and working to restore normal service.
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We're experiencing an elevated level of remote tool connection errors in OC and are currently looking into the issue.
Legacy Incident Archive
24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Federal (Moderate): Investigating agent connection issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the issue and are verifying the fix.
investigating
We are currently investigating this issue.
June 2026
EU Remote Desktop (RDP) Connectivity Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of RDP connections failing for customers on the EU instance. Users may be unable to establish RDP sessions via NinjaOne.
US - Scheduled reports - Performance Degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re currently investigating problems with scheduled reports.
FedRAMP Moderate - Apple Push Notification Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue with Apple Push Notifications.
NA - Investigating issues with agent installer generation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue with locations not populating for some organizations in the agent installer generator pop-up in the NinjaOne web console.
May 2026
FedRAMP Moderate - Issues accessing NinjaOne user portal
Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue. All services continue to be fully operational at this time.
investigating
We are aware of an issue accessing the NinjaOne user portal for a period of about 10 minutes from approximately 19:30 to 19:40 UTC today. We are investigating these reports. All services are fully operational at this time.
Investigating reports of intermittent login issues.
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Investigating intermittent UI issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
April 2026
US2 - MDM Service - Performance Degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
NinjaOne has identified a service issue that may affect customer performance with the Apple MDM product. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.
Thank you for your patience.
Service Issue - Performance Degraded
minorSource not attested
Last archived state: resolved
View archived record details
investigating
NinjaOne has identified a service issue that may affect customer performance. We are currently investigating and will provide regular status updates. Any customers having issues with the Ninja Application can contact Support for assistance at support@ninjarmm.com.
Thank you for your patience.
